ODVER Management

In Response To ID [redacted] The guest named [redacted] rented a short term rental house near Disney World, Florida from me on May 14, for their family stay from July 25, to Aug 5, for a totalnightsThe house is a large 4-bedroom and 3-bath villa with sqft living space that comes fully furnished and a large private swimming pool in backThe house was built in 2005, but it was fully renovated in December with newly paint and all new hardwood flooringThe pictures on website: [redacted] l are all up to date This gated community is one of the best in Disney areaThe same model houses are rented at much higher rates than oursAs an example, for the high season in July and August, the rates for other houses are in the range of $1200/week to $1500/week plus 12% tax, while we rented to this guest at $899/week plus tax (even less than a hotel room)He saved about 40% by renting from usI have to admit that our house is not decorated as fancy as others, and some of the furniture are not as luxury as others, but it has all the amenities as others, HD TVs, phone, Internet and WiFi, game room, fully loaded kitchen, towels and sheets are all providedWe have many guests stayed in this house before and after, and they all like this houseSome of them wrote us very positive feedback at this web site: http://www.odver.com/comments.asp This guest came from UK, and I guess he rented houses before from the owners in UK at much higher rates, and the houses are nicer than oursSo when he checked into our house, he compared with others he stayed before and felt it is below their expectation On the cheprocedure, we clearly stated that the guest must inspect the house and report any issues they findWe did not hear from this guest until July 31, 2014, the 5th day after they checked inThey wrote me an email as follows

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below An acknowledgement would be a good start that the property was clearly not acceptable for fee paying guests in that state Further some financial compensation to support that acknowledgement Sincerely [redacted] [redacted]

In Response To ID [redacted]
The guest named [redacted] rented a short term rental house near Disney World, Florida from me on May 14, 2014 for their family stay from July 25, 2014 to Aug 5, 2014 for a total11 nights. The house is a large 4-bedroom and 3-bath villa with 2000 sqft...

living space that comes fully furnished and a large private swimming pool in back. The house was built in 2005, but it was fully renovated in December 2013 with newly paint and all new hardwood flooring. The pictures on website: [redacted]l are all up to date.
This gated community is one of the best in Disney area. The same model houses are rented at much higher rates than ours. As an example, for the high season in July and August, the rates for other houses are in the range of $1200/week to $1500/week plus 12% tax, while we rented to this guest at
$899/week plus tax (even less than a hotel room). He saved about 40% by renting from us. I have to admit that our house is not decorated as fancy as others, and some of the furniture are not as luxury as others, but it has all the amenities as others, HD TVs, phone, Internet and WiFi, game room, fully loaded kitchen, towels and sheets are all provided. We have many guests stayed in this house before and after, and they all like this house. Some of them wrote us very positive feedback at this web site: http://www.odver.com/comments.asp
This guest came from UK, and I guess he rented houses before from the owners in UK at much higher rates, and the houses are nicer than ours. So when he checked into our house, he compared with others he stayed before and felt it is below their expectation.  On the check-in procedure, we clearly stated that the guest must inspect the house and report any issues they find. We did not hear from this guest until July 31, 2014, the 5th day after they checked in. They wrote me an email as follows

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below
 
An acknowledgement would be a good start that the property was clearly not acceptable for fee paying guests in that state.
Further some financial compensation to support that acknowledgement.
 
Sincerely
[redacted]
 
[redacted]

Review: On July 25 I rented, a villa at [redacted] Close for 11 nights paying a substantial sum of $1582 for the rent. Unfortunately, the villa as described on the website bears little resemblance to the actual state of the villa when we arrived at the rented the property. I am disappointed becausethe villa was not clean-food was found in the cushions of the sofas and doors are dirtymoving the large sofa reveals old paper debris fluff,dust,paper and display flowers on the floorthe beds are old and creaky with thin, grubby linenthe pool furniture is old discoloured and covered in mouldthe pool itself is stained and the pool net brokenthe table lamps are dusty and not been cleanedthe bathroom fittings display sm and grout is discolouredthe shower head is missing from the main master bedroom bathroom-the tap in this bathroom is also brokenthe blinds to the pool area are brokenin one bedroom the table top displays stains in another bedroom the chest of drawers are brokenmaggots were in the garbage cartthe fire extinguisher is not accessible bar kitchen stools were old with worn holes in the fabricWe have photographic evidence of each of these above concerns many of which have been already been provided to the agent Mary Xu at [redacted]To summarise the house did not in any way resemble the description to me in her e mail and from the substantial evidence provided in my photographs to her this is a clear case of misrepresentation which led me to believe that it was of a far higher quality than it actually was.This was our 6th villa visit to the Orlando area and so we are well aware of the standards expected.This was a great disappointment and it effectively spoilt our stay and our holiday.We have written a formal letter via email to Mary Xu the agent detailing the concerns above and providing photographic evidence.However there was no acknowledgement of the issues raised apart from a reply to inform us that she would notify the management company.Desired Settlement: We are seeking a part refund for this rental which frankly was not worth the substantial amount we paid as this villa was misrepresented on the ODVER.com website and also by [redacted]'s e mail which stated that it was" one of the best villas in the Orlando area."

Business

Response:

In Response To ID [redacted]

The guest named [redacted] rented a short term rental house near Disney World, Florida from me on May 14, 2014 for their family stay from July 25, 2014 to Aug 5, 2014 for a total11 nights. The house is a large 4-bedroom and 3-bath villa with 2000 sqft living space that comes fully furnished and a large private swimming pool in back. The house was built in 2005, but it was fully renovated in December 2013 with newly paint and all new hardwood flooring. The pictures on website: [redacted]l are all up to date.

This gated community is one of the best in Disney area. The same model houses are rented at much higher rates than ours. As an example, for the high season in July and August, the rates for other houses are in the range of $1200/week to $1500/week plus 12% tax, while we rented to this guest at

$899/week plus tax (even less than a hotel room). He saved about 40% by renting from us. I have to admit that our house is not decorated as fancy as others, and some of the furniture are not as luxury as others, but it has all the amenities as others, HD TVs, phone, Internet and WiFi, game room, fully loaded kitchen, towels and sheets are all provided. We have many guests stayed in this house before and after, and they all like this house. Some of them wrote us very positive feedback at this web site: http://www.odver.com/comments.asp

This guest came from UK, and I guess he rented houses before from the owners in UK at much higher rates, and the houses are nicer than ours. So when he checked into our house, he compared with others he stayed before and felt it is below their expectation. On the check-in procedure, we clearly stated that the guest must inspect the house and report any issues they find. We did not hear from this guest until July 31, 2014, the 5th day after they checked in. They wrote me an email as follows