Reference is made to your letter dated April 07/regarding a customer who complained for being overcharged at pump in our storeOur store has an incentive policy whereby we try to encourage our customers to use cash or *** Credit card in purchasing gasConsequently, our advertized price
is a price that has been discounted for those customers who would use cash or *** credit cardThis incentive policy is conspicuously and clearly placed on each pump and the road side bill board sign to let customers know to take advantage of getting 6cents per gallon by purchasing in cash or *** Credit card or pay full priceIt seems that this customer used different credit card than *** and got charged the actual price without a discountTherefore, we assume that this particular customer has complained without understanding/reading the incentive policy placed on the price sign board and each pumpWe are sorry for the inconvenience our customer sustained
Reference is made to your letter dated April 07/regarding a customer who complained for being overcharged at pump in our storeOur store has an incentive policy whereby we try to encourage our customers to use cash or *** Credit card in purchasing gasConsequently, our advertized price
is a price that has been discounted for those customers who would use cash or *** credit cardThis incentive policy is conspicuously and clearly placed on each pump and the road side bill board sign to let customers know to take advantage of getting 6cents per gallon by purchasing in cash or *** Credit card or pay full priceIt seems that this customer used different credit card than *** and got charged the actual price without a discountTherefore, we assume that this particular customer has complained without understanding/reading the incentive policy placed on the price sign board and each pumpWe are sorry for the inconvenience our customer sustained