Odam Bros Construction LLC

Dear ***, Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience I am sorry to hear that you were not satisfied I have reviewed the account and as a resolution today we have refunded the account in full Please allow 3-days to see the refunds reflect in your account I hope you have a great day!

Thank you allowing us to respondWe have done everything to satisfy Mr [redacted] and have refunded his charges back to his [redacted] card ending in [redacted] September 22, 2017.Dear Mr [redacted] ,If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist youWe do not offer "Free Products" we do not send our customers samples, we send a Day supply on a Trial period to build awareness of our products and services We recently received your complaint # [redacted] regarding your [redacted] accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on August 11, 2017.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further chargesThey also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $fourteen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toWhen you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing to.Since we did not hear from you during your trial period, you were charged $when your trial endedAccording to our records the first contact we had requesting the cancellation of your account was on September 22, when you cancelled with a representativeYour account was immediately cancelled and you have not received any shipments or charges since thenI see you called back again on September 22, with your Bank on the line and spoke with a Representative as a courtesy, the representative provided you with a 100% refundYou were refunded $T [redacted] Your account remains canceled and you will not receive any further shipments or chargesI hope this resolves your concern today and I hope you have a good day!

[redacted] ***, I apologize for any confusion or inconvenience this may have caused I have reviewed the account in detail and show you were issued a refund in the amount of $for February charges on 03/17/and should have seen this refund reflect in your account by this time As a courtesy I have refunded the charge for January as well so please allow 3-business days to see that on reflect in your account I am going to provide the transaction ID’s below so you can provide that to your financial institution to help track the refund if by chance you are still having issues seeing the refunds we provided The account has been canceled and that product as well as the one that was delivered on 02/12/is yours to keep I hope this resolves your concern have a great day! Customer Service Manager 03/17/02:42pm Refunded - $Trans-ID: [redacted] 03/28/10:50am Refunded - $Trans-ID: [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear ***, Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience I am sorry to hear that you were not satisfied I have reviewed the account and as a resolution today we have refunded the account in full Please
allow 3-days to see the refunds reflect in your account I hope you have a great day!

***, We do our best to ensure our customers are aware of the program they have signed up for by providing the Terms and Conditions that must be agreed to when the order is placedI am sorry for any confusion or inconvenience or confusion when it comes to the trial that was signed up
forWe want you to be able to try the product and see the results our customer are seeingAs a courtesy we have refunded the account in full for the cost of the product and you can keep the product as wellWe encourage you to try itI hope this resolves your concern todayI hope you have a great day! Thank you for contacting Customer Support, Mindy

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
It is a shame the Revdex.com had to be involved ro get this company to reverse their unscrupulous business practices.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear  [redacted], Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the account in full....

 Please allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

[redacted], I apologize for any confusion or inconvenience this may have caused.  I have reviewed the account in detail and show you were issued a refund in the amount of $89.99 for February charges on 03/17/2016 and should have seen this refund reflect in your account by this time.  As...

a courtesy I have refunded the charge for January as well so please allow 3-5 business days to see that on reflect in your account.  I am going to provide the transaction ID’s below so you can provide that to your financial institution to help track the refund if by chance you are still having issues seeing the refunds we provided.  The account has been canceled and that product as well as the one that was delivered on 02/12/2016 is yours to keep.  I hope this resolves your concern have a great day!   Customer Service Manager   03/17/2016 02:42pm Refunded - $89.99 Trans-ID: [redacted] 03/28/2016 10:50am Refunded - $89.99 Trans-ID: [redacted]

Thank you allowing us to respond. We have done everything to satisfy Mr. [redacted] and have refunded his charges  back to his [redacted] card ending in [redacted] September 22, 2017.Dear Mr. [redacted],If there was any confusion with the terms you could have called our customer service team and they would have...

been happy to assist you. We do not offer "Free Products" we do not send our customers samples, we send a 30 Day supply on a Trial period to build awareness of our products and services.  We recently received your complaint #[redacted] regarding your [redacted] account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on August 11, 2017.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 14 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $94.95 fourteen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to.Since we did not hear from you during your trial period, you were charged $94.95 when your trial ended. According to our records the first contact we had requesting the cancellation of your account was on September 22, 2017 when you cancelled with a representative. Your account was immediately cancelled and you have not received any shipments or charges since then. I see you called back again on September 22, 2017 with your Bank on the line and spoke with a Representative as a courtesy, the representative provided you with a 100% refund. You were refunded $94.95 T[redacted]Your account remains canceled and you will not receive any further shipments or charges. I hope this resolves your concern today and I hope you have a good day!