Octagon Tire, LLC

Initial Business Response / [redacted] (1000, 8, 2016/01/27) */ Thank you for the opportunity to respond to the Revdex.com complaint filed by [redacted] We have more than years of experience in the tire business and this is the first time I have received a Revdex.com complaintMr [redacted] is entitled to his opinion, however, the facts of the case presented an entirely different story and support our efforts to resolve the dispute amicably between the partiesWe sold Mr [redacted] tires and after a certain period of time Mr [redacted] informed us that the tires were allegedly defectiveUpon notification of the alleged defects, we agreed to work with Mr [redacted] to resolve the matter, including agreeing to the option of allowing him to leave the tires with an authorized Goodyear dealer of his choosing and we would pick up the tires there, review the warranty protocol and then credit Mr [redacted] 's accountMr [redacted] refused to leave them with Goodyear until we credited his account in advanced, which we are not permitted to do until we have assessed the condition of the tires On multiple occasions, our sales representative and logistics company attempted to arrange a mutually agreeable time with Mr [redacted] to pick up the tires and for reasons outside of our control, we were unable to find a time that worked for Mr [redacted] or find someone at Mr [redacted] 's desired location to assist us with picking up the tiresIt is important to note, this was the location where the tires were allegedly stored for return to us and was the location chosen by Mr [redacted] After multiple failed attempts to pick up the tires, Mr [redacted] sent us a letter stating that the tires had suddenly gone missing and he was no longer responsible for themBecause the tires are now missing, this significantly complicates our ability to properly resolve this matter and potentially credit Mr [redacted] 's account Without the tires to return to the manufacturer, I cannot receive reimbursement for the defective tiresAs a small business owner, I am left with no choice but to seek payment for the merchandise received by Mr [redacted] unless and until I have the tires to return to the manufacturerI find Mr [redacted] 's letter notifying us that the tires have gone missing suspiciousWe have attempted in good faith to resolve this dispute and due to obstacles of Mr [redacted] 's making we have been unable to resolve this matterIf needed, we can provide evidence and testimony to support our efforts to resolve this matter with Mr [redacted] I appreciate your inquiry into this matter and am happy to answer any additional questions that you may have Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/02/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is appreciated and helpful to be a part of a platform that allows consumers the ability to address complaints and concerns regarding businesses relations and conduct Steve [redacted] /Octagon Tire Holding LLC, has been officially notified by certified mail # [redacted] , to respond by submitting any evidence of breach of the agreement and/or contract, which legally supports the claim of entitlement to $for the sale of a defective product(s)The relationship between the seller and consumer is based on the purchase of the seller's goods and/or financial transactionIt is the right of the consumer to request validation of a debt and all documents/disclosures to be submitted to the consumerUnfair business practices which encompass fraud and misrepresentation against consumers are prohibited under federal lawAll violations will be documented and escalated forward to all appropriate authorities for further inspection Final Consumer Response / [redacted] (3000, 14, 2016/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please be advised that this is the 2nd rebuttal submitted, perhaps the first was not transmitted properlyThe company's response does not address all of the facts, and does not fully resolve the issueThe company is claiming that there is a debt that is owedTherefore, Steve [redacted] /Octagon Tire Holding LLC, has been officially notified by certified mail # [redacted] , to respond by submitting any evidence of breach of the agreement and/or contract, which legally supports the claim of entitlement to $for the sale of a defective product(s)The relationship between the seller and consumer is based on the purchase of the seller's goods and/or financial transactionIt is the right of the consumer to request validation of a debt and all documents/disclosures to be submitted to the consumerUnfair business practices which encompass fraud and misrepresentation against consumers are prohibited under federal law The company has also been advised that Title U.SCode § prohibits use of the United States Postal Service for fraudulent pretenses/representations, and All violations will be documented and forwarded to all appropriate authorities for further inspection Final Business Response / [redacted] (4000, 16, 2016/02/11) */ The requested material are being sentMr [redacted] does not seem to understand that he accepted tires and did not return them, regardless of their defect, we can not process a credit to his account until the tires are returnedWe are not responsible for tires that he supposedly lost or misplaced We will not be responding to any further communication from Revdex.com or Mr [redacted] regarding this matterIt has been turned over to our attorneys for next steps Thank you and again, we apologize on behalf on Mr [redacted] for wasting the Revdex.com's valuable time and resources

Initial Business Response /* (1000, 8, 2016/01/27) */
Thank you for the opportunity to respond to the Revdex.com complaint filed by [redacted]. We have more than 45 years of experience in the tire business and this is the first time I have received a Revdex.com complaint. Mr. [redacted]...

is entitled to his opinion, however, the facts of the case presented an entirely different story and support our efforts to resolve the dispute amicably between the parties. We sold Mr. [redacted] tires and after a certain period of time Mr. [redacted] informed us that the tires were allegedly defective. Upon notification of the alleged defects, we agreed to work with Mr. [redacted] to resolve the matter, including agreeing to the option of allowing him to leave the tires with an authorized Goodyear dealer of his choosing and we would pick up the tires there, review the warranty protocol and then credit Mr. [redacted]'s account. Mr. [redacted] refused to leave them with Goodyear until we credited his account in advanced, which we are not permitted to do until we have assessed the condition of the tires.
On multiple occasions, our sales representative and logistics company attempted to arrange a mutually agreeable time with Mr. [redacted] to pick up the tires and for reasons outside of our control, we were unable to find a time that worked for Mr. [redacted] or find someone at Mr. [redacted]'s desired location to assist us with picking up the tires. It is important to note, this was the location where the tires were allegedly stored for return to us and was the location chosen by Mr. [redacted]. After multiple failed attempts to pick up the tires, Mr. [redacted] sent us a letter stating that the tires had suddenly gone missing and he was no longer responsible for them. Because the tires are now missing, this significantly complicates our ability to properly resolve this matter and potentially credit Mr. [redacted]'s account.
Without the tires to return to the manufacturer, I cannot receive reimbursement for the defective tires. As a small business owner, I am left with no choice but to seek payment for the merchandise received by Mr. [redacted] unless and until I have the tires to return to the manufacturer. I find Mr. [redacted]'s letter notifying us that the tires have gone missing suspicious. We have attempted in good faith to resolve this dispute and due to obstacles of Mr. [redacted]'s making we have been unable to resolve this matter. If needed, we can provide evidence and testimony to support our efforts to resolve this matter with Mr. [redacted]. I appreciate your inquiry into this matter and am happy to answer any additional questions that you may have.
Initial Consumer Rebuttal /* (3000, 10, 2016/02/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is appreciated and helpful to be a part of a platform that allows consumers the ability to address complaints and concerns regarding businesses relations and conduct.
Steve [redacted]/Octagon Tire Holding LLC, has been officially notified by certified mail #[redacted], to respond by submitting any evidence of breach of the agreement and/or contract, which legally supports the claim of entitlement to $918.00 for the sale of a defective product(s). The relationship between the seller and consumer is based on the purchase of the seller's goods and/or financial transaction. It is the right of the consumer to request validation of a debt and all documents/disclosures to be submitted to the consumer. Unfair business practices which encompass fraud and misrepresentation against consumers are prohibited under federal law. All violations will be documented and escalated forward to all appropriate authorities for further inspection.
Final Consumer Response /* (3000, 14, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please be advised that this is the 2nd rebuttal submitted, perhaps the first was not transmitted properly. The company's response does not address all of the facts, and does not fully resolve the issue. The company is claiming that there is a debt that is owed. Therefore, Steve [redacted]/Octagon Tire Holding LLC, has been officially notified by certified mail #[redacted], to respond by submitting any evidence of breach of the agreement and/or contract, which legally supports the claim of entitlement to $918.00 for the sale of a defective product(s). The relationship between the seller and consumer is based on the purchase of the seller's goods and/or financial transaction. It is the right of the consumer to request validation of a debt and all documents/disclosures to be submitted to the consumer. Unfair business practices which encompass fraud and misrepresentation against consumers are prohibited under federal law.
The company has also been advised that Title 18 U.S. Code § 1341 prohibits use of the United States Postal Service for fraudulent pretenses/representations, and All violations will be documented and forwarded to all appropriate authorities for further inspection.
Final Business Response /* (4000, 16, 2016/02/11) */
The requested material are being sent. Mr. [redacted] does not seem to understand that he accepted tires and did not return them, regardless of their defect, we can not process a credit to his account until the tires are returned. We are not responsible for tires that he supposedly lost or misplaced.
We will not be responding to any further communication from Revdex.com or Mr. [redacted] regarding this matter. It has been turned over to our attorneys for next steps.
Thank you and again, we apologize on behalf on Mr. [redacted] for wasting the Revdex.com's valuable time and resources.