O'Connoer Pest Control Central Coast

My billing has had automatic withdrawals for the past year. My bank card had to be replaced twice because of loss. I have had to contact company in regards to replacing new account number. I received a collection notice from a collection agency and tried calling the number given on notice which is o conner pest control. I left messages without no return phone call. I reached out once again and was told that I was already in collection. I was given another number that was no where on the collection notice and called that number. The number I called went straight to voice mail that said I called out of business hours and to call back? The original bill = $65.00 a month. Grant it if no payment is received, they do not come. The bill they say I owe = $354.00.

This is my third letter to your company and my first to you as President. I am extremely frustrated with your company's inept billing practices.

For several months now, when the technician comes to service my yard, he leaves a bill showing $130 due. My services total $65 per month. I immediately pay the $65. The last time I called about this, I was told that, yes, I am current on my bill and the carrying forward of $65 as usual and I should ignore it.

Today in the mail, I received an invoice dated February 28, 2019, showing a $65 balance. I paid the current bill on March 1, 2019. I have been told several times that “our bill and your payment crossed in the mail"

I supervised the billing department of a huge hospital and I can tell you we never committed such an inane billing error.
As you can see from the bottom of this letter, I am sending a copy to the Revdex.com of the Tri-Counties.
I am hopeful that, as president, you will address this issue and get back to me.

I have called them twice about doing some gopher removal and each time have waited a week for a phone call back for an appointment. Rather poor service I would say.