Ocean View Motel

I would like to apologize for the inconvenience the guest
experience at our hotelWe do provide free WIFI to our guest at our hotel but poor signal does occur in Some areas of hotel on random occasionWe are aware of that and are working toward fixing the issueRegarding the Bedbugs issue, our housekeeping staff is trained to do visual check for bedbugs on daily basis and they didn't report any issue with the roomAlso, the room was rented out on daily basis and none of the previous guests complaint about it and for that reason, we were not aware of the issue before your stayWe are not denying the issue and for that reason we refunded $to the guest for second night stay immediatelyOur record shows that guest stayed in the room entire night and Checked out in the morning next day therefore, we will refund $to the guest's Credit cardOnce again, I would like to apologize for inconvenienceSincerely,
*** ***!
General Manager
Rodeway Inn, Ventura

Review: The hotel advertises free wifi but it does not work. After reading other review on different websites this seems to be an ongoing issue that the management has not resolved. In addition to this we found bed bugs while we were there and the management denied issues of bed bugs. There were no other rooms available and the manager refused to refund us the money. We checked in late, around 5 or 6, went to shop and eat. We arrived back to the hotel at about 9:30 and left immediately after discovering the bed bugs at around 11:15. The manager refused to refund money for both nights even after telling him I had pictures and videos of the infestation.Desired Settlement: I should refunded my money due to them not posting that they have bed bugs, and we only stayed 2-3 hrs in the room, as well as to the fact that they falsely advertise that they have free wifi.

Business

Response:

I would like to apologize for the inconvenience the guest experience at our hotel. We do provide free WIFI to our guest at our hotel but poor signal does occur in Some areas of hotel on random occasion. We are aware of that and are working toward fixing the issue.Regarding the Bedbugs issue, our housekeeping staff is trained to do visual check for bedbugs on daily basis and they didn't report any issue with the room. Also, the room was rented out on daily basis and none of the previous guests complaint about it and for that reason, we were not aware of the issue before your stay. We are not denying the issue and for that reason we refunded $102.26 to the guest for second night stay immediately. Our record shows that guest stayed in the room entire night and Checked out in the morning next day therefore, we will refund $42.26 to the guest's Credit card.Once again, I would like to apologize for inconvenience.Sincerely,[redacted]!General ManagerRodeway Inn, Ventura