Ocean Oaks Apartments

I apologize for the inconveniences and disappointments Mr. and Mrs. [redacted] have experienced while working with Natorp’s.  We take great care, listening to our customers and then doing what we can to resolve the issue in a timely manner.  In the [redacted]s case we made multiple efforts,...

including on-site modifications, changing out the rocks and plants, and financial adjustments, to make the job satisfactory.  All of our plant material is guaranteed assuming normal care and timely payment of invoices. On April 15, 2016 Mr. [redacted] agreed to pay a discounted amount of $7,750 (original amount was approximately $17,000.00) with the condition that Natorp’s would be released of completing any future work at the [redacted] residence.   On May 12, 2016 Mr. [redacted] said we would receive payment by May 20, 2016.  No payment was received. On May 28, 2016, Mrs. [redacted] wrote and declined to pay the $7,750.00 that her husband agreed upon.  No payment has been received, to date, other than the $5,000.00 deposit made prior to the start of the project. We value the [redacted]s business as we do with all our customers, but I feel we have sufficiently attempted to resolve the issues they brought to our attention in a timely and professional manner.