Ocean Cove Lodge

Initial Business Response / [redacted] (1000, 5, 2015/09/04) */ Guest made reservation through Hotels.com, reserved a deluxe King room for $plus tax (we have small rooms with a double bed advertised for $plus tax)she believed that all our rooms were $She states that the room was "filty" and that no wifi was availableOur rooms are clean, we do provide wifi and we do have a hour cancellation policyguest gave no opportunity to find resolution to any issue before leaving Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I booked Ocean Cove Lodge based on the information provided on Hotels.comWhen I checked in, I was inquired about the internet, which was needed for my workI was told it was spottyI stated I would need to make sure it worked and I was given the codeWhen I went to the room, I pulled out my computer and was not able to get internetI went back out to talk to the office and saw the general manager who informed me that I wouldn't find internet anywayHe stated he would let me go ahead and leave due to the circumstancesTherefore, due to the lack of internet as advertised, I request a refund

Initial Business Response /* (1000, 5, 2015/09/04) */
Guest made reservation through Hotels.com, reserved a deluxe King room for $plus tax (we have small rooms with a double bed advertised for $plus tax)she believed that all our rooms were $She states that the room was "filty"
and that no wifi was availableOur rooms are clean, we do provide wifi and we do have a hour cancellation policyguest gave no opportunity to find resolution to any issue before leaving
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I booked Ocean Cove Lodge based on the information provided on Hotels.comWhen I checked in, I was inquired about the internet, which was needed for my workI was told it was spottyI stated I would need to make sure it worked and I was given the codeWhen I went to the room, I pulled out my computer and was not able to get internetI went back out to talk to the office and saw the general manager who informed me that I wouldn't find internet anywayHe stated he would let me go ahead and leave due to the circumstancesTherefore, due to the lack of internet as advertised, I request a refund