Ocala Super 8 Motel Reviews (%countItem)
Ocala Super 8 Motel Rating
Address: 3924 W Silver Springs Blvd, Ocala, Florida, United States, 34482-4051
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Business failed to return entire deposit after check out.
My daughter and I booked a room for two days from 5/18/2020 to 5/19/2020. We checked in after 3:00pm on the 18th and had a confirmation # but the desk person said she could not verify it. When we finally were able to check in we were charged a $75 deposit to cover any damage to the room, which I have never been charged a deposit from other Motels we have stayed in. Upon checking out on 5/20/2020 we were told the deposit would be refunded in three to five days. Two later a $40. refund was returned to my bank account. My husband and I went to the business to inquire as to why the entire amount wasn't returned and were told we were charged $35 for stained towels. I asked if they had pictures of the towels and were told they did not. I informed them that the towels were not stained when we left the room and were only used in a normal manner. The cleaning supervisor was there and stated that when they find stained towels they bring them to the Manager who assesses the Stains and charges the fee. I ask to speak to the manager and was told he was not there. After reading several of the other complaints about this business I am of the opinion that this is a way they use to rip off their guests. The was not very clean when we checked in as there were crumbs on the floor and the carpet was torn . The manager is Dave ***. He was not there at the time.
All I want is the return of the $35 they failed to refund from my deposit as there were no stained towels when we checked out.
I personally inspected the room and damages, the room was filthy, far in excess of normal wear and tear, one bedsheet and several towels were stained with what appeared to be dried spaghetti sauce or pizza sauce, which meant that the items were ruined and could not be used again in our rooms. it appeared that the children were not properly supervised both in the room as well as the pool, I recall telling the mother that the children needed an adult with them in the pool area on at least one occasion. . These people are not welcome back at the Ocala Super 8 and we probably should have charged them more than $35.00.
(The consumer indicated he/she DID NOT accept the response from the business.)
The room was not left in the condition it was described and we were never spoken to by the manager at any time about the kids being left alone in the pool as that did not happen. We didn't eat anything in the room that would have left the alleged "stains". When we went back to the motel to ask about the $35 dollar charge, the staff did not mention anything about "stained Sheets". The head of house keeping said she brought the towels to the manager to look at but had no pictures of the "stained Towels or sheets". Motel had nothing to back up what they were accusing us of doing because it didn't happens as they said.
I have several complaints. Where should I start? I was charged $84 cleaning fee when I left the room in excellent condition. I called hotel to dispute charges and clerk said not her fault, housekeeping turns it in. I explained that maintenance was redoing a room next to us and our room smelled horrible, but our room we left clean. (Even the beds made). Again clerk said not her fault and hung up on me. I called back to ask for manager. She wouldn't let me speak to manager so I asked for her name. She hung up on me again. I tried to call back several times and each time was immediate hung up on. My husband called and when he tried to talk to the clerk she hung up on him. I can't explain to them how housekeeping got the wrong room if the clerk hangs up every time.
The room had mold in it and I woke up with several bites all over me.
The rooms had not been vacuumed and trash cans had no liners.
This discouraged me from ever using another Super 8 motel ever again!
Product_Or_Service: Motel room
Refund 1. My money back 2. Clerk fired 3. Treated with respect
Attached is a guest misconduct report as reported to Booking.com on the 16th of July for this incident. The carpet was urinated on, either by human or animal, and the guest never complained about that or any other issue during the course of a 3 day stay at our property. We charged a $75 damage/cleanup fee to her credit card, and the room is still down. Additionally, the room she stayed in was one that was completely renovated this past year. It's one of our best rooms, and was un-rentable for 2 days due to the extensive carpet cleaning and deodorizing we were forced to do. Needless to say, this was not an issue of normal wear and tear, it was an issue of abuse.
I went to the Super 8 by Wyndham Ocala website and booked a room for Friday June 14th directly after going through hell to cancel another reservation I booked on June 5th for that same night. They charged me way too much and lied about the rooms. They claimed regular room rates were $190 and that there were no more rooms left for that night. They also claimed I could not book the room through the front desk directly and had to book it through them. I found out later that none of that was true after I finally got ahold of the front desk in Ocala Super 8 directly. However, they were very rude to me and did not help in reserving a room and hung up on me multiple times. So I went directly to their website and booked online even though I prefer booking directly through the front desk. Confirmation page was printed showing $68.90. My wife and I had a nice weekend planned and had to take off work for this vacation. We planned to arrive early (3pm) at the Hotel to swim before going to an event that night. We did so and was informed that the pool was closed and had been for three months. I said that was not disclosed to me and I would like a discount on the room. The manager agreed to give a 30% discount. So we checked in. The next day when we checked out, I noticed the receipt showed the old price and did not have the discount on it. So I mentioned that and they recharged me with the new rate, but I did not get anything showing the other charge was canceled. *** was very rude the whole time and got on the phone with Super 8's Customer Service I guess because they claimed they had to to a refund through them. I was waiting while she was on the phone for 1 hour and 4 minutes. Meanwhile, we had tickets to a Rays game and needed to go. I told the owner that we needed to go. He said he'd be figured out, but I wanted a valid receipt showing what was being charged. I went outside and called my bank and the hotel had not only charged me for the room but added more. They still owe me.
Product_Or_Service: Room for June 14th
Refund The Super 8 by Wyndham Ocala owes me 13.50 plus 27.00 that they charged beyond my room rate. They also need to be inspected by the health department and shut down according to the reviews I've read on their own website. They are scam artists, and totally destroyed my wife and I's only vacation in years. The manager banned us from the parking lot, so we couldn't even get a receipt or try to get this resolved. I will not rest until this place is closed because too many people have been scamd.
The June 14th reservation original reservation to which Mr. refers was made on a 3rd party website, ***.com, which I recall trying to explain to Mr. with little success a few days prior. He insisted that we needed to refund his money to him and simply refused to accept that he had not booked the room with either Super 8 nor Wyndham hotels. After about an hour we finally told him to call the original number and cancel the reservation and that we were hanging up, which we did. Unfortunately for us, he managed to book a room thru wyndham hotels at our Super 8 for the 14th.
After he checked in on the 14th he raised the issue of the pool being down, for which I told him I would give him a 30% discount which would be reflected as a $13.50 refund to his credit card.
Upon checking out on the 15th he was dealing with Miss ***, my reservations attendant and he insisted on having a receipt to reflect the discount, referring repeatedly to his online banking records not showing the discount. After about 20 minutes or so of trying to explain how his bank records would not instantly reflect credits, and that it might take 3 to 5 business days to reflect a refund (and flashbacks to my original conversation with him) he began cursing, saying he needed to leave and hit the wall as I was having breakfast with my children in the lobby. I immediately came behind the desk and told him that his attitude was not helping the situation. By the look on his wife's face we could tell that this was not the first time he had done something like this, but I digress.
At this point I asked him if there was something else we needed to know about why he was getting this upset about 13 bucks, and offered him $20 in cash to be on his way with the promise that we would get the refund processed and that if in a few days things were not right that he should take my card and call me (I am the property owner and General Manager) and I would handle things personally. He took the $20 and he and his wife left. within 20 minutes or so he called me on my cell phone once again ranting and raving about how his online banking was not showing the refund he was due, and that he was driving back to Ocala to make sure that it was correct. At this point I told him that if he set foot in my lobby I would have him arrested and hung up.
Sure enough, an hour or so later he showed up on the adjacent property (He had sense enough not to come into my lobby) with the Ocala Police claiming we had had fraudulant charges to his credit card.The officer explained that it was a civil matter and not one for the police, but since he came back I had the officer issue trespass warrants to him and his wife. (guess they missed the game?)
IN the economy motel business we deal more than our share of difficult people, and small-time scam artists who are looking for a free night or a discount, as well as those who seem to think that the universe revolves around them. Mr. seems to be an extreme case of these, and not for nothing, one need only do a google search of his website domain to see who the real scammer is.
AS for his credit card refund, I am quite confident that it will be reflected within a day or two if it hasn't posted already.
(The consumer indicated he/she DID NOT accept the response from the business.)
s and have us issued a warning for trespassing. We had no idea we were on his property. So more reason to stay away from Ocala Super 8. The reviews on every booking page are terrible for this hotel and apparently others have been badly treated by this owner. Look it up. It's a fact. This place is ruins vacations and their staff likes to hurt people. That's clear from the hundreds of reviews I read of this hotel. Everything I said was factual, and I think this hotel gives Super 8 a bad name. I have loved and stayed at Super 8s for 40 years, and this place is not worthy to hold the name. I hope they change the name immediately or Wyndem Hotels likely will.
I am not a con artist or trying to get a free room. This owner has falsely accused me once again. I was on what I thought was the gas station's property with my wife, and this owner thought he'd be an a
I'm sure we'll manage without Mr. business. We bought our Super 8 a year ago and have steadily improved it, and will be reopening our newly renovated pool in a week. We have also updated and upgraded our bedding and furnishings, and we look forward to serving the Ocala area for years to come.
My girlfriend and I had just left Walt Disney World in Orlando FL. And we're on our way home to Pensacola FL. With a two day stop in Gainesville FL. For a football game. Now granted I understand that the Super 8 Motel chain is a value/economy motel chain. However it was the closest room we could find to the Gainesville area so we booked it in advance in anticipation of a price increase as the football game got closer. Now begins the issue, I checked in and everything was perfectly normal, upon driving around the building to find our room we observed several parked cars with individuals seated inside as well as, what I would call, excessive foot traffic around the backside of the motel where our room was located. Still at this point we decided we would stick it out, it wasn't the best experience but we would try to make due for the 2 nights initially booked so we unloaded all of our personal belongings from the vehicle into the room and decided to go out for dinner. While at dinner we discussed our displeasure with the room and the overall condition and atmosphere around the hotel. (It seemed there were drug deals going on in the parking lot as we observed a black male exit his room on several occasions and make contact with different vehicles parked in the parking lot) we never felt comfortable enough to stay, also the room was far from the sanitary expectations we're accustomed to. There was a foul odor in the room as well as over all uncleanliness. When checking out we were told that since we had been checked in longer than two hours that no refund could be given. I just want my money back for the one night that I was charged when we did not stay at the facility. I find it incredibly disappointing that a chain hotel brand would have such policies and was not aware of any 2 hour time limit to make a complaint upon checkin. I just want them to do the right thing and issue a refund.
Product_Or_Service: Hotel room
Refund My desired resolution is to be refunded in FULL for what was frankly a disgusting experience. We were told that it is not policy to issue a refund after two hours. Which does not seem reasonable to me, considering we had only been i the room for a maximum total of 15 minutes before leaving for dinner and discussing our options. No matter what I will never stay or recommend this hotel chain for the rest of my life.
Full refund have been processed. What they might have observed is, We have quite a few people whose homes have been damaged during hurricane Irma and FEMA is providing them lodging while their homes are being worked on they all are working and some of them have elderly people in the family. They all are locally from the town who has family and friends in the town during the week end lot of them have day off and the family and friends come and visit them. Me and my family are staying in the manager apartment on the property for last 15 years in the same building guest were in. I had my teenage daughter and 80 years father with me.We would not allow that kind of activity.I sincerely Apologize for the inconvenience. Again full refund have already been processed.