We have successfully reached our member Ms. [redacted] about her concern. Our VP of Retail spoke with Ms. [redacted] personally and offered our apologies regarding her drive-thru experience. We a explained that it is important to make sure our members are aware of their account...
status. The VP of Retail will work with the branch staff involved to consider a alternative communication method to ensure greater privacy moving forward.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Yes they apologized. There really wasn't much to be done.
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We have successfully reached our member Ms. [redacted] about her concern. Our VP of Retail spoke with Ms. [redacted] personally and offered our apologies regarding her drive-thru experience. We a explained that it is important to make sure our members are aware of their account...
status. The VP of Retail will work with the branch staff involved to consider a alternative communication method to ensure greater privacy moving forward.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Yes they apologized. There really wasn't much to be done.
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]