Oberto Brands

Greetings, Oberto will be sending reimbursement for the microwave soon The customer will also be contacted right awayIt was approved internally last week, but unfortunately there was a misunderstanding as to what documentation was needed prior to sending it outThanks

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

We sent out a letter and a gift card last week According to FedEx it is our for delivery today

Complaint: ***
I am rejecting this response because: I received the May 1, Revdex.com's letter containing the company response, "We sent out a letter and a
gift card last weekAccording to FedEx it is our for delivery today" However, as of May 8, 2017, I have not received the company's letter or a gift card Does the company wish to provide a FedEx tracking number?
Sincerely,
*** ***

Revdex.com:
The business in reference to complaint ID *** originally furnished an INCORRECT FedEx tracking number *** for a package delivered on May 1, to MONTICELLO, AR; I reside in SAN MARCOS, CA.On May 9, 2017, under the CORRECT tracking number ***, I received the gift cards as compensation for the extensive mold covered Oberto Original Beef Jerky In closing, I find that this compensation is satisfactory to me and that the business needs to institute better customer service and, more importantly, better quality control over its meat products.
Sincerely,
*** ***

Greetings, Oberto will be sending reimbursement for the microwave soon.  The customer will also be contacted right away. It was approved internally last week, but unfortunately there was a misunderstanding as to what documentation was needed prior to sending it out. Thanks.

Oberto customer service has left a voicemail with Mr. [redacted] to confirm that the gift card has been received.

Ms. [redacted] spoke with this consumer on Friday, June 12th.  The consumer informed Ms. [redacted] that she never received the first two coupons that we mailed her via US postal service.  Ms. [redacted] confirmed the consumer's address that the coupons were mailed.  Ms Roe mailed the...

consumer more coupons via [redacted] on Monday, June 15th.  She also called the consumer this morning and emailed her the tracking number.  Ms. [redacted] will check back in with the consumer on Thursday, the expected delivery date, toensure she received the delivery.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]