Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There was no offer proposed Regards, *** ***
We received a free quote on eaves repair, formal estimate, and warranty for the repairsWe were extremely satisfied with the work and have not had any further overflow/leak issues! Very professional and would highly recommend for any eaves repairs
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below After them not fixing it twice I did more research on the internet and talked with other mechanics and since the problem was with the idling I decided to change the Idle Air Control (IAC) again I put the new part on and my daughter drives it to work every day and we haven’t had the problem I have attached the receipt where I bought the part.I never got the voicemail so I am very sorry that I didn’t get back to you sooner.Thanks so much for your help
Responding to repair issues on Honda CRV First, thank you for bringing this issue up, and I would like to say we are sorry During the time frame stated, our dealership was going through a BIG transition of management and team members (including the detail shop/wash bay) This vehicle was here too long, I agree fully With the transition and with of our techs being hurt, it really affected our business Unfortunately, the vehicle was brought in during this time, We were held up about a month, on whether or not the vehicle should have been totaled or repaired We believe the customer wanted it totaled, as two insurance companies were involved, and we had to wait on the decision of total, or repair vehicle The insurance company decides that, not us in that matter The vehicle was approved by insurance to be repaired, and there was a lot to be done! After rental coverage was exhausted with the insurance, we placed the customer in a vehicle of OURS for the last month at no charge to them During this time, the only positive is that I can say is there has been a vehicle for them to drive, thank goodness! The vehicle had EXTENSIVE repairs, Still no excuse for having it for the months after that The only thing I can offer personally, is an apology for this, as we do take GREAT pride in our work, and we do have a solid reputation of getting things right the first time Even though we did not on this vehicle Being a big part of the community for years, we have had very little turnover and or people hurt thank goodness, however we had our fair share in the last months I believe we are still and always will be the place to take your vehicle, and I invite the customer back anytime
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There was no offer proposed Regards, *** ***
We received a free quote on eaves repair, formal estimate, and warranty for the repairsWe were extremely satisfied with the work and have not had any further overflow/leak issues! Very professional and would highly recommend for any eaves repairs
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below After them not fixing it twice I did more research on the internet and talked with other mechanics and since the problem was with the idling I decided to change the Idle Air Control (IAC) again I put the new part on and my daughter drives it to work every day and we haven’t had the problem I have attached the receipt where I bought the part.I never got the voicemail so I am very sorry that I didn’t get back to you sooner.Thanks so much for your help
Responding to repair issues on Honda CRV First, thank you for bringing this issue up, and I would like to say we are sorry During the time frame stated, our dealership was going through a BIG transition of management and team members (including the detail shop/wash bay) This vehicle was here too long, I agree fully With the transition and with of our techs being hurt, it really affected our business Unfortunately, the vehicle was brought in during this time, We were held up about a month, on whether or not the vehicle should have been totaled or repaired We believe the customer wanted it totaled, as two insurance companies were involved, and we had to wait on the decision of total, or repair vehicle The insurance company decides that, not us in that matter The vehicle was approved by insurance to be repaired, and there was a lot to be done! After rental coverage was exhausted with the insurance, we placed the customer in a vehicle of OURS for the last month at no charge to them During this time, the only positive is that I can say is there has been a vehicle for them to drive, thank goodness! The vehicle had EXTENSIVE repairs, Still no excuse for having it for the months after that The only thing I can offer personally, is an apology for this, as we do take GREAT pride in our work, and we do have a solid reputation of getting things right the first time Even though we did not on this vehicle Being a big part of the community for years, we have had very little turnover and or people hurt thank goodness, however we had our fair share in the last months I believe we are still and always will be the place to take your vehicle, and I invite the customer back anytime