Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[It went from replacing the engine with a short block to a long block to heads and then to a rusty clamp. I don't think they really know what it is and they are trying to shrug their responsibility. The clamp is a factory installed part (if that's the cause?), since this is a vital part, *** should have used a stainless steel clamp. Initially they told me the whole job would be two weeks, covered under a 100,mile powertrain warranty (car has 80,miles) and at the end of seven weeks, they tell me it is not covered under warranty and the car is inoperable. Each time I contacted O'Hara's, someone in service would say should just a couple of more days or perhaps by the end of the week, which went on for seven weeks. This is totally unacceptable and was poorly mishandled by O'Hara's and *** Corp. Plus I have been renting a car out of pocket. They need to resolve this and be accountable for their actions.]
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
The salesperson specifcally asked me for permission to run a hard credit reportI said noShe said that all she had done was run a soft credit reportIn fact, she had run TWO hard reports on my credit, which lowered itShe was specifically told not to do it and she did it anywayWhy would she ask permission if she had already done it?
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[The car stalled on the highway during a severe rain storm and was towed to O'Hara's. I called them the next morning and gave them whatever information they needed and continued calling to check the status. They said it would be covered under warranty and the repair would be completed in about two weeks. I check in with them during that two weeks and they never asked for any other information. In reading their prior response to this complaint, it appears they didn't even look at the car until two weeks after it was towed to them. I called numerous times and they said again, it was covered under the warranty and it would be a few more days. I kept getting the run around for seven weeksFirst it needs a short block engine, then a long block engine, then *** said it only needs new heads and then it was a rusty factory installed clamp and they were not going to cover it under warranty. The technician from *** never physically viewed the car only by pictures that were submitted to *** by O'Hara Motors. This whole situation was poorly mishandled by O'Hara Motors and I'm not accepting their response. They should be accountable for their actions
Regards,
*** ***
We had swapped in a model For Mr *** which we didn't want to bring a new vehicle which was now a model year oldMr *** was well aware of thatHe signed all the finance contracts bill of sale and all pertinent paperworkWe went to get the vehicle and unknown to us because you had to
look at the vehicle from a certain angle there was a small ding the no larger than a pinky fingernail. *** did apologize to Mr ***, and told him we would have our paintless dent removal company that we use take care of it, and it would be removed perfectly which it wasMr *** refused to take the vehicle and decided he wanted us to now get him a modelSo essentially Mr *** had buyers remorse and refused to take the model that we brought in for himOn all Massachusetts Purchase and Sales Agreements there is a section where the deposit is listed and a statement that says the dealer has the right to keep the deposit if the purchaser refuses to pick up the vehicle within hours of being notified the vehicle is readyBy doing so the dealership retains the deposit to help against any loss sustainedIn this case by us swapping in a model when we didn't want to we may now have to further discount the vehicle in order to sell it since it is not a current year modelI am sure a customer would request more than an additional $discount for us to sell the a previous model yearNot only would there probably be an expected larger discount from a future customer on the vehicle, but it does cost us money to send people to go get the vehicle in the first place. Mr*** was made aware the vehicle was ready for pickup and there was no longer a tiny ding since that had been repaired from our paintless dent removal company, which uses no foreign materials on the vehicleThey use rods that simply push the tiny ding out from the inside a system that is used daily at every dealership through the country and by insurance companies throughout the countryThe Dealership has decided to exercise their right to retain the deposit of $due to the mentioned circumstances the Mr*** had been notified that the car is available for pickupMr*** is a past customer and has always been treated fairly and he would be the first to tell you that, as he talked about how well he fealt he has been treated by the DealershipThe vehicle is still here on the premises and Mr*** is more than welcome to take delivery of itThe dealership has been upfront and fair throughout all dealings with Mr***The Dealership would love to keep him as a customer therefore we are willing to have him take delivery of the previous model year vehicle that he asked us to retrieve from another dealership.Sincerely*** ***General ManagerO'Hara Motors
Regarding the complaint, during the sales process the customer and mother completed a credit application with our sales personThis allowed us to pull one credit application on the mother and daughter so we could give an estimate of a lease payment for an automobileWhen we presented the numbers
on the lease they were unwilling to move forward because it was an estimate of paymentThere were requesting firm numbers on the lease at that timeIn order for us to get firm numbers we would need to send the application to the bank and they refused so we did not go forwardWe were authorized to pull one credit report which was done on the customer and the mother
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***
October 12, 2015Dear Revdex.com,I am writing you today in response to a letter we received regarding a *** convertible ID #*** with miles that is at our service area for repairs.On August 12,The customer had their *** convertible towed to
us due to a engine light that came on while traveling on the highway.On August 24th the technician found the MIL light onHe scanned the onboard computer and found diagnostic trouble codes Pengine coolant sensor circuit low, Pengine oil temp sensor circuit low, Pengine oil pressure control circuit stuck off and Pknock sensor circuitHe then removed the upper and lower intake manifolds to gain access to the sensor harnessHe found the harness melted and coolant on the engine ValleyHe removed and replaced the oil filter housing due to leakageHe removed and replaced the melted wire harness and intake manifoldHe filled the cooling system and started the vehicleAll warning lamps and guages were working as designed however the vehicle was misfiring and white smoke was coming out of the tailpipeThere was coolant loss at the lower radiator hose caused by a rotted clampSuspecting possible cylinder head and cylinder head gasket damaged the technician performed a cylinder compression test and found both cylinder heads beyond specificationsHe ordered cylinder heads and gasketsThe left cylinder head was on back order with no release date so we inform the customer.September 21,The parts had arrived and the technician removed all known damaged parts, once the cylinder heads were removed he checked the cylinder block and cylinder head surfacesHe found them out of specification and would need to be replacedWhen checking on the replacement block we found it was no longer available and a long block has taken it's place.When a long block is needed *** requires us to take digital pictures of the damaged parts and report the diagnosis to them *** believes the coolant loss caused by the broken clamp was the cause of the engine damageThe power train warranty covers engine, transmission and drive axle's against defects in workmanship or materialsThe coolant hose clamp is not a power train component and therefore not covered under the power train warrantyThe vehicle owner would be responsible for the repair cost.Sincerely,*** ***Parts & Service Director
Attention Revdex.com,I am writing in response to your letter on October 14, 2015.The *** convertible was towed to our service area along with a night drop envelope from the customer stating the vehicle "stalled on the highway& towed to your lotengine throttle light went on"The vehicle is equipped with warning systems and a temperature gaugeHowever we were not informed of the overheating problem that existedWe started to check the vehicle out for the stated problem, the engine throttle lightDuring the diagnostic procedure the technician found burnt wires under a the partially melted intake manifold and no evidence of coolant in the radiatorPlease refer to letter we sent to Revdex.com on October 12, for additional diagnostic informationWe contacted the customer and informed them of our findingsThe customer asked if the repair was covered under the powertrain warrantyWe said we would apply for the powertrain warranty.The diagnostics were performed by a *** factory trained technician who followed proper steps to make a proper conclusionIn addition staff at O'Hara Motors Incapplied to *** Corporation for coverage under their powertrain warrantyUnfortunately *** Corporation denied the claim because the failed part that caused the damage was not covered under the powertrain warranty.O'Hara Motors Incwas hired by the customer to diagnose the vehicles needs and recommend the necessary repairsDiagnostics were delayed by poor initial information and parts availability which are beyond O'Hara Motors Inccontrol.The cost of the diagnostics and/or repairs is the responsibility of the customers and any warranty that may apply.Sincerely,*** ***Parts & Service Director
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[It went from replacing the engine with a short block to a long block to heads and then to a rusty clamp. I don't think they really know what it is and they are trying to shrug their responsibility. The clamp is a factory installed part (if that's the cause?), since this is a vital part, *** should have used a stainless steel clamp. Initially they told me the whole job would be two weeks, covered under a 100,mile powertrain warranty (car has 80,miles) and at the end of seven weeks, they tell me it is not covered under warranty and the car is inoperable. Each time I contacted O'Hara's, someone in service would say should just a couple of more days or perhaps by the end of the week, which went on for seven weeks. This is totally unacceptable and was poorly mishandled by O'Hara's and *** Corp. Plus I have been renting a car out of pocket. They need to resolve this and be accountable for their actions.]
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
The salesperson specifcally asked me for permission to run a hard credit reportI said noShe said that all she had done was run a soft credit reportIn fact, she had run TWO hard reports on my credit, which lowered itShe was specifically told not to do it and she did it anywayWhy would she ask permission if she had already done it?
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[The car stalled on the highway during a severe rain storm and was towed to O'Hara's. I called them the next morning and gave them whatever information they needed and continued calling to check the status. They said it would be covered under warranty and the repair would be completed in about two weeks. I check in with them during that two weeks and they never asked for any other information. In reading their prior response to this complaint, it appears they didn't even look at the car until two weeks after it was towed to them. I called numerous times and they said again, it was covered under the warranty and it would be a few more days. I kept getting the run around for seven weeksFirst it needs a short block engine, then a long block engine, then *** said it only needs new heads and then it was a rusty factory installed clamp and they were not going to cover it under warranty. The technician from *** never physically viewed the car only by pictures that were submitted to *** by O'Hara Motors. This whole situation was poorly mishandled by O'Hara Motors and I'm not accepting their response. They should be accountable for their actions
Regards,
*** ***
We had swapped in a model For Mr *** which we didn't want to bring a new vehicle which was now a model year oldMr *** was well aware of thatHe signed all the finance contracts bill of sale and all pertinent paperworkWe went to get the vehicle and unknown to us because you had to
look at the vehicle from a certain angle there was a small ding the no larger than a pinky fingernail. *** did apologize to Mr ***, and told him we would have our paintless dent removal company that we use take care of it, and it would be removed perfectly which it wasMr *** refused to take the vehicle and decided he wanted us to now get him a modelSo essentially Mr *** had buyers remorse and refused to take the model that we brought in for himOn all Massachusetts Purchase and Sales Agreements there is a section where the deposit is listed and a statement that says the dealer has the right to keep the deposit if the purchaser refuses to pick up the vehicle within hours of being notified the vehicle is readyBy doing so the dealership retains the deposit to help against any loss sustainedIn this case by us swapping in a model when we didn't want to we may now have to further discount the vehicle in order to sell it since it is not a current year modelI am sure a customer would request more than an additional $discount for us to sell the a previous model yearNot only would there probably be an expected larger discount from a future customer on the vehicle, but it does cost us money to send people to go get the vehicle in the first place. Mr*** was made aware the vehicle was ready for pickup and there was no longer a tiny ding since that had been repaired from our paintless dent removal company, which uses no foreign materials on the vehicleThey use rods that simply push the tiny ding out from the inside a system that is used daily at every dealership through the country and by insurance companies throughout the countryThe Dealership has decided to exercise their right to retain the deposit of $due to the mentioned circumstances the Mr*** had been notified that the car is available for pickupMr*** is a past customer and has always been treated fairly and he would be the first to tell you that, as he talked about how well he fealt he has been treated by the DealershipThe vehicle is still here on the premises and Mr*** is more than welcome to take delivery of itThe dealership has been upfront and fair throughout all dealings with Mr***The Dealership would love to keep him as a customer therefore we are willing to have him take delivery of the previous model year vehicle that he asked us to retrieve from another dealership.Sincerely*** ***General ManagerO'Hara Motors
Regarding the complaint, during the sales process the customer and mother completed a credit application with our sales personThis allowed us to pull one credit application on the mother and daughter so we could give an estimate of a lease payment for an automobileWhen we presented the numbers
on the lease they were unwilling to move forward because it was an estimate of paymentThere were requesting firm numbers on the lease at that timeIn order for us to get firm numbers we would need to send the application to the bank and they refused so we did not go forwardWe were authorized to pull one credit report which was done on the customer and the mother
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***
October 12, 2015Dear Revdex.com,I am writing you today in response to a letter we received regarding a *** convertible ID #*** with miles that is at our service area for repairs.On August 12,The customer had their *** convertible towed to
us due to a engine light that came on while traveling on the highway.On August 24th the technician found the MIL light onHe scanned the onboard computer and found diagnostic trouble codes Pengine coolant sensor circuit low, Pengine oil temp sensor circuit low, Pengine oil pressure control circuit stuck off and Pknock sensor circuitHe then removed the upper and lower intake manifolds to gain access to the sensor harnessHe found the harness melted and coolant on the engine ValleyHe removed and replaced the oil filter housing due to leakageHe removed and replaced the melted wire harness and intake manifoldHe filled the cooling system and started the vehicleAll warning lamps and guages were working as designed however the vehicle was misfiring and white smoke was coming out of the tailpipeThere was coolant loss at the lower radiator hose caused by a rotted clampSuspecting possible cylinder head and cylinder head gasket damaged the technician performed a cylinder compression test and found both cylinder heads beyond specificationsHe ordered cylinder heads and gasketsThe left cylinder head was on back order with no release date so we inform the customer.September 21,The parts had arrived and the technician removed all known damaged parts, once the cylinder heads were removed he checked the cylinder block and cylinder head surfacesHe found them out of specification and would need to be replacedWhen checking on the replacement block we found it was no longer available and a long block has taken it's place.When a long block is needed *** requires us to take digital pictures of the damaged parts and report the diagnosis to them *** believes the coolant loss caused by the broken clamp was the cause of the engine damageThe power train warranty covers engine, transmission and drive axle's against defects in workmanship or materialsThe coolant hose clamp is not a power train component and therefore not covered under the power train warrantyThe vehicle owner would be responsible for the repair cost.Sincerely,*** ***Parts & Service Director
Attention Revdex.com,I am writing in response to your letter on October 14, 2015.The *** convertible was towed to our service area along with a night drop envelope from the customer stating the vehicle "stalled on the highway& towed to your lotengine throttle light went on"The vehicle is equipped with warning systems and a temperature gaugeHowever we were not informed of the overheating problem that existedWe started to check the vehicle out for the stated problem, the engine throttle lightDuring the diagnostic procedure the technician found burnt wires under a the partially melted intake manifold and no evidence of coolant in the radiatorPlease refer to letter we sent to Revdex.com on October 12, for additional diagnostic informationWe contacted the customer and informed them of our findingsThe customer asked if the repair was covered under the powertrain warrantyWe said we would apply for the powertrain warranty.The diagnostics were performed by a *** factory trained technician who followed proper steps to make a proper conclusionIn addition staff at O'Hara Motors Incapplied to *** Corporation for coverage under their powertrain warrantyUnfortunately *** Corporation denied the claim because the failed part that caused the damage was not covered under the powertrain warranty.O'Hara Motors Incwas hired by the customer to diagnose the vehicles needs and recommend the necessary repairsDiagnostics were delayed by poor initial information and parts availability which are beyond O'Hara Motors Inccontrol.The cost of the diagnostics and/or repairs is the responsibility of the customers and any warranty that may apply.Sincerely,*** ***Parts & Service Director