This customer has visited our dealership however has never applied for financing through us directly nor has his credit been pulled (hard or soft) through Fun Bike Center We have no approval to properly give him an interest rate at this point He has been shown multiple buy rate sheets form the different banks as he originally believed to 0% for months was his approvalA loan which is not available for the product he is interested in purchasing with any of our lenders We do allow customers to provide their own financing however, which is always a welcomed optionWe had two of the desired products available Saturday, March 3, (the initial visit) however have taken deposits for both units as they are in the process of being shipped to our store front If in fact one become available we have the option to reach out to the customer.Thank you [redacted] General Manager
This customer has visited our dealership however has never applied for financing through us directly nor has his credit been pulled (hard or soft) through Fun Bike Center. We have no approval to properly give him an interest rate at this point. He has been shown multiple buy rate
sheets form the different banks as he originally believed to 0% for months was his approvalA loan which is not available for the product he is interested in purchasing with any of our lenders. We do allow customers to provide their own financing however, which is always a welcomed option. We had two of the desired products available Saturday, March 3, (the initial visit) however have taken deposits for both units as they are in the process of being shipped to our store front. If in fact one become available we have the option to reach out to the customer.Thank you*** *** General Manager
Revdex.com:I have spoke in detail with FBC management regarding my complaintAlthough the incident itself is inexcusable, the steps taken by management have convinced me that every effort is being taken to ensure this will not happen againI will continue to do business with FBC and would like to put this behind me.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I consider this complaint resolved
Regards,
*** ***
Hi ***,
I am sorry I somehow missed youI was expecting to catch
up with you when you got back from your tripI will reach out to you today and
find out who you were dealing withI did not hear that you were back
I think your request is reasonableI will
refund your
labor costI am also sorry the bolt took longer than expectedThe order had
to be placed with *** and we did ship them out overnight the same day we received
themI would have taken them off a bike in stock but I did not have one at the
timeWe appreciate you as a customer and apologize for the trouble
*** ***
Fun Bike Center
***
This customer has visited our dealership however has never applied for financing through us directly nor has his credit been pulled (hard or soft) through Fun Bike Center We have no approval to properly give him an interest rate at this point He has been shown multiple buy rate sheets form the different banks as he originally believed to 0% for months was his approvalA loan which is not available for the product he is interested in purchasing with any of our lenders We do allow customers to provide their own financing however, which is always a welcomed optionWe had two of the desired products available Saturday, March 3, (the initial visit) however have taken deposits for both units as they are in the process of being shipped to our store front If in fact one become available we have the option to reach out to the customer.Thank you [redacted] General Manager
This customer has visited our dealership however has never applied for financing through us directly nor has his credit been pulled (hard or soft) through Fun Bike Center. We have no approval to properly give him an interest rate at this point. He has been shown multiple buy rate
sheets form the different banks as he originally believed to 0% for months was his approvalA loan which is not available for the product he is interested in purchasing with any of our lenders. We do allow customers to provide their own financing however, which is always a welcomed option. We had two of the desired products available Saturday, March 3, (the initial visit) however have taken deposits for both units as they are in the process of being shipped to our store front. If in fact one become available we have the option to reach out to the customer.Thank you*** *** General Manager
Revdex.com:I have spoke in detail with FBC management regarding my complaintAlthough the incident itself is inexcusable, the steps taken by management have convinced me that every effort is being taken to ensure this will not happen againI will continue to do business with FBC and would like to put this behind me.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I consider this complaint resolved
Regards,
*** ***
Hi ***,
I am sorry I somehow missed youI was expecting to catch
up with you when you got back from your tripI will reach out to you today and
find out who you were dealing withI did not hear that you were back
I think your request is reasonableI will
refund your
labor costI am also sorry the bolt took longer than expectedThe order had
to be placed with *** and we did ship them out overnight the same day we received
themI would have taken them off a bike in stock but I did not have one at the
timeWe appreciate you as a customer and apologize for the trouble
*** ***
Fun Bike Center
***