NZXT

An NZXT case I had had a minor usb malfunction, although extremely annoying. After I created a support ticket and provided some information, a replacement part arrived about 3 days later. 10/10 would recommend - ign

They have a website, which cannot properly manage sign in credentials. Personal information such as billing and address info has been saved to my acct
Personal information such as billing and address info has been saved to my account. This can be really catastrophic to me or anyone else with data saved on the site.

NZXT CAM software is data mining information outside of their EULA.
I purchased an NZXT liquid CPU cooler and subsequently downloaded the NZXT CAM software to run it. I had been having internet connection oddities and decided to check my internet traffic and was shocked to see NZXT CAM atop, and staying atop my outbound internet traffic! Their EULA makes no mention of a steady stream of data collection from my PC to their service servers. I'm a computer software engineer and there is 0 reason for this type of software to be collecting so much data constantly! These types of business practice leave little recourse for the end user and leaves the end user wide open to theft of personal information and intrusive sales. Because the damage has already been done, to the tune of 5+ years of there data collection I just discovered today.

Bought computer case H700i for $200. Glass Panel has chips, other parts broke. Will not honor 2 yr warranty.
The computer case is the H700i Black. It was purchased on or before January 14th, 2019. The glass panel began to chip away shards of glass. The RBG lighting strips no longer work, the smart hub is broke as well. Company tried to play games by asking for pictures, asking me to verify shipping address, verify pictures again, and so on. The complany is blatenly failing to honor the 2 year warranty that comes with the product.

CPU Cooler Kraken x61 from this company is defective. Numerous reports of issues for product throughout internet. No way to reach support on phone.
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Problem Date 10/29/18
Purchase Date 7/4/2016
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Warranty 6 years
$114.99
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It takes support over a day to respond to emails with a poor resolution offered. Took over 4 days for the company to respond with an RMA procedure that would mean additional downtime while still not resolving my issue which if the product fails completely could cause over $500 in damages to my computer since this is what is keeping my CPU from overheating. Unable to reach over phone, only voicemail. Product has numerous issues and research shows replacement x62 may have the same issues.

Search Google: "x61 kraken noise"
Search Google: "x62 kraken pump noise"

False advertising on the co. support website.
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I have not seen the level of customer service they came to have. If you can't reach a company that is in the same county where I reside by phone, I don't understand how they can claim "NZXT is committed to serve our customers with the highest quality of service that we can provide."

"WE BELIEVE THAT THERE IS A SERVICE ABOVE AND BEYOND WHAT EXISTS AS THE NORM. WE STRIVE TO DELIVER MORE AND EXCEED EXPECTATIONS IN CONSUMER SATISFACTION"

I have not seen this level of service to date. To me, these are false claims and should not be advertised as such.

Garbage quality and garbage customer service. Had to rma 2 fans twice already now. I am on rma number 3 for the same issue.Please avoid using NZXT.

Partial refund provided for PC damaged in transit with $99 withheld for required building fee when purchased.
NZXT is a seller of PC components. NZXT has a service called BLD wherein you can select parts for a PC and they will build & ship it to you for the cost of the components + $99 for the service of them building it. On 05/02/2018, I received the PC damaged in shipping. On 05/03/2018, I sent the pictures of the damage to their Customer Service Department and requested a refund. On 05/07/2018, I received a pre-paid shipping label & shipped the PC back to them. On 05/15/2018, I received notice that they received the PC and would have the refund process started tomorrow. The refund had not been provided so I followed up with a new ticket in reference to the old one requesting my refund. I had been refunded $*** out of the $*** I had paid. On 06/10/2018, I was informed that, "The $99 is the build fee, being the cost of putting the PC together for you as well as the testing process. Since it was damaged in shipping we even went ahead and refunded the shipping fee even though normally that would not be the case for a return, but the $99 build fee was not returned as we did infact build your PC for you."

Had a few broken pieces and replacements needed. Had no issues and the turnaround took around 1-1.5 weeks total. Really cool, and the CS team seems to know their stuff and enjoy gaming as much as I do.

ticket#***
I contacted this company ticket#*** to see about getting a replacement for a g10 bracket they refuse to replace it with the newer model that has better mounting hardware they just want to send out the same cheap screws that broke the first time. the new model had a complete rework of the mounting hardware due to this but they dont want to replace it even though I am under warranty.

I have been going through *** with NZXT since December, 2015, when I first purchased their Internal USB Hub. Total cost: $20- plus S/H.
In 11 months, the hub failed in early December 2016, taking an Asus motherboard with it. Adjusted total cost is now $210.
I visited NZXT's website to start an RMA process. After uploading the RMA form, I was contacted by NZXT, asking me to upload a copy of my receipt. I did this, and didn't hear from NZXT again for over a month. In early February, I was contacted by a Mr. Ryan *** at NZXT, asking me what he could do to help remedy the situation I was currently in with their company. Mr. denied receiving the numerous messages I had sent his company in the last month, and also denied receiving anything from the Revdex.com. I know this is a lie because I have all of the messages proving that NZXT was contacted by the Revdex.com.
I told Mr. that I would accept a Hue+ LED device for my troubles. The Hue+ runs about $60. Adjusted total cost is now $150.
The Hue+ device that NZXT sent me lasted three months before failing. I tested the unit in another system, using different cables from my own Hue+ device, and the device still failed.
Adjusted total cost is now back up to $210. Add in the lost time dealing with an incompetent company like NZXT, the customer who had to be taken care of due to NZXT's hardware failure and my total cost is now over $350, easily.
I attempted to contact NZXT again, explaining my predicament, and I received one message in reply. That message asked me if I thought it was the USB cable for the Hue+ device that failed. Considering I had already told NZXT that I tested the device with a different cable, this response showed me what the REAL state of NZXT's customer service department is REALLY about...NOTHING!!
I responded to the message, explaining everything, and then I did not hear from NZXT for 1.25 years later. In that time, I sent numerous messages, even submitting a new complaint with the Revdex.com. NZXT, of course, ignored this complaint as well.
Two weeks ago, out of the blue, I received a message from a Ms. at NZXT. She posted a message to the Revdex.com site asking me to contact her privately so she can work out some details and send me a new, Internal USB Hub. She said it like I should be so happy that she is agreeing to help me out. The problem was I did not want another USB Hub. This product already destroyed a $189 motherboard, so why should I take a chance on it again?
I replied to Ms. message, explaining everything I had to go through up until now, in numerous messages sent to her. I was disrespectful in those messages, mainly because I was so angry about this whole experience. Well, sure enough, NZXT is now attempting to use the disrespectful demeanor in my messages to get out of providing me with restitution. To me, this is theft, plain and simple, and I am treating it as such.
Now, Ms. as well as the company owner, *** are ignoring every message I send to them, stating to me that they "did not like my disrespectful attitude towards their employees". Well, excuuuuuuse me!!! I didn't know that a person's attitude directly affected their warranty. This is like NZXT is telling me: "We don't like you or your disrespectful attitude, so we are voiding your warranty". Where do these people get off???
So, to finalize, I have been through 2.25 years of hassle, all over a $20 part that should have not been on the market anyway, especially considering how many other users have had the same exact problem as I did with their Internal USB Hub. I am out over $350 in time and money, and NZXT is treating me like a convicted felon.
So, if you are reading this message and contemplating a purchase from NZXT, I highly advise you to GO SOMEWHERE ELSE.
If you are reading this and have had a similar problem with NZXT's Internal USB Device, then please contact me at: shawno22 at comcast dot net. I am organizing a class-action lawsuit against NZXT, and all who have been ripped-off by NZXT are more than welcome to join in.

Thank you for your time with this matter...

Sincerely,
SSCS

First Kraken *** defective,RMA unit failed resulting in a CPU system failure/overheated. CPU/Motherboard need to be replaced due to the extensive dmg.
Issue with first radiator was defective, contacted NZXT for warranty, took an extremely long time to get replaced. Company did not want to handle via phone even after there was a case number. After months of waiting, replacement radiator arrived. Had it installed, within a few days, radiator failed causing my system to overheat resulting in system failure. Contacted NZXT again, tried phone support but was rejected back to emails. NZXT requested the entire CPU be sent to them, I explained that I did not feel comfortable with this, and would need an agreement from them that proper insurance, and no access to the HD where permitted without my written consent due to sensitive information. NZXT would not agree, so I had explained to them that the case was all tempered glass, and would not make it in transportation to them without the proper packaging. They granted $40.00 to cover packing cost. Local company (Altex) stated it would be much more to package it correctly prior to shipping to ensure no damages would occur in transport. I explained to NZXT it would be cheaper for both parties to have them inspect it, NZXT agreed, and told me they would let their management team know. System was checked out, but without proper load tests over time, there would be no way to tell if there was long term damage. As of now the system is running, but after a few weeks of running it under load, signs are starting to show. Took it back, Altex recommends having the board, and CPU replaced. I have attempted to work with NZXT to get the replacement radiator sent so I can have it installed, but am getting the run around. I also asked whom I needed to past the cost of all the uninstalls, and reinstall bill to once completed. NZXT is now changing their stance on what they want to do. They are now taking weeks to respond to my emails. When I attempt to call in, I leave a message, but do not receive a call back. The customer service experience has been extremely poor from the very beginning. No one at NZXT can give me a number or contact name to whom I can speak with in order to finalize this matter, and move on.

The email system NZXT uses is extremely frustrating, and difficult to navigate. Even after you have a case number, and tried to speak with anyone, they treat you extremely bad. I have been working with ***, and *** for months now, their emails can come across has being extremely disrespectful, and unprofessional. Even after requesting to call in, due to the lack of information between all the emails, was never granted this. They simply send an email, and you are at the mercy of this system they use. I've waited hours for chat support, and days for return emails only to be months down the road, and still have nothing resolved. I am attempting to work with everyone, and cut cost for all, but cannot work on this alone. I need someone whom I can deal with that can get this fixed. Telling me it will take weeks to inspect, then weeks to fix is unacceptable. This should be a very simple process to complete.

The radiator that overheated my system wasn't even a week old, it was approximately 3 days in the system before it caused damaged. The first one has spider web cracks on the face of the NZXT logo, and is only months old.