Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] A ridiculous explanation by Nyhof Custom Gutter & AluminumNyhof conveniently omitted to bring up my initial call to them BEFORE my wife called themI called them first, approximately three months before my wife called them back - we heard absolutely nothing from them after my initial call which is exactly why my wife then tried calling themIn regards to the installation, as I've previously noted in our complaint, Nyhof told us "we we're lucky to even be getting the replacements and they WOULD NOT be coming over to install them"Nyhof completely ignored our request for installation, not only in refusing to install them but also never offering to us any other options whatsoeverAs far as having both Nyhof and a rep from the window manufacturer come to our home to inspect the window failures, well, that never happened eitherAllow me to elaborate: the second time we made contact with Nyhof, which was my wife calling, Nyhof told her they'd never heard of such a thing (our window seals failing) and that they would be coming to our home along with a rep from the window companyLong story short, we had to install our own replacement windows without tranferring the locks to the replacement windowas because we're not professional window installers and we don't want to damage the new replacements in case they also fail and we have to be replaced in the futureWe now have nine windows which may or may not stay closed throughout the upcoming Wisconsin winterWe would like to be compensated for the cost of those nine replacement windowsThanks for nothing, Nyhof! As I noted in our complaint, customer service at Nyhof could not be worse - buyer beware Regards, [redacted] ***
We where out to the consumers house this week and fixed the locks and believe that the issues are Resolved.Please contact [redacted] directly at [redacted] to work out a resolution if this did not resolve the complaint
We where out to the consumers house this week and fixed the locks and believe that the issues are ResolvedPlease contact [redacted] directly at [redacted] to work out a resolution if this did not resolve the complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] A ridiculous explanation by Nyhof Custom Gutter & AluminumNyhof conveniently omitted to bring up my initial call to them BEFORE my wife called themI called them first, approximately three months before my wife called them back - we heard absolutely nothing from them after my initial call which is exactly why my wife then tried calling themIn regards to the installation, as I've previously noted in our complaint, Nyhof told us "we we're lucky to even be getting the replacements and they WOULD NOT be coming over to install them"Nyhof completely ignored our request for installation, not only in refusing to install them but also never offering to us any other options whatsoeverAs far as having both Nyhof and a rep from the window manufacturer come to our home to inspect the window failures, well, that never happened eitherAllow me to elaborate: the second time we made contact with Nyhof, which was my wife calling, Nyhof told her they'd never heard of such a thing (our window seals failing) and that they would be coming to our home along with a rep from the window companyLong story short, we had to install our own replacement windows without tranferring the locks to the replacement windowas because we're not professional window installers and we don't want to damage the new replacements in case they also fail and we have to be replaced in the futureWe now have nine windows which may or may not stay closed throughout the upcoming Wisconsin winterWe would like to be compensated for the cost of those nine replacement windowsThanks for nothing, Nyhof! As I noted in our complaint, customer service at Nyhof could not be worse - buyer beware Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your...
reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
A ridiculous explanation by Nyhof Custom Gutter & Aluminum. Nyhof conveniently omitted to bring up my initial call to them BEFORE my wife called them. I called them first, approximately three months before my wife called them back - we heard absolutely nothing from them after my initial call which is exactly why my wife then tried calling them. In regards to the installation, as I've previously noted in our complaint, Nyhof told us "we we're lucky to even be getting the replacements and they WOULD NOT be coming over to install them". Nyhof completely ignored our request for installation, not only in refusing to install them but also never offering to us any other options whatsoever. As far as having both Nyhof and a rep from the window manufacturer come to our home to inspect the window failures, well, that never happened either. Allow me to elaborate: the second time we made contact with Nyhof, which was my wife calling, Nyhof told her they'd never heard of such a thing (our window seals failing) and that they would be coming to our home along with a rep from the window company. Long story short, we had to install our own replacement windows without tranferring the locks to the replacement windowas because we're not professional window installers and we don't want to damage the new replacements in case they also fail and we have to be replaced in the future. We now have nine windows which may or may not stay closed throughout the upcoming Wisconsin winter. We would like to be compensated for the cost of those nine replacement windows. Thanks for nothing, Nyhof! As I noted in our complaint, customer service at Nyhof could not be worse - buyer beware.
Regards,
[redacted]
We where out to the consumers house this week and fixed the locks and believe that the issues are Resolved.
Please contact [redacted] directly at [redacted] to work out a resolution if this did not resolve the complaint.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] A ridiculous explanation by Nyhof Custom Gutter & AluminumNyhof conveniently omitted to bring up my initial call to them BEFORE my wife called themI called them first, approximately three months before my wife called them back - we heard absolutely nothing from them after my initial call which is exactly why my wife then tried calling themIn regards to the installation, as I've previously noted in our complaint, Nyhof told us "we we're lucky to even be getting the replacements and they WOULD NOT be coming over to install them"Nyhof completely ignored our request for installation, not only in refusing to install them but also never offering to us any other options whatsoeverAs far as having both Nyhof and a rep from the window manufacturer come to our home to inspect the window failures, well, that never happened eitherAllow me to elaborate: the second time we made contact with Nyhof, which was my wife calling, Nyhof told her they'd never heard of such a thing (our window seals failing) and that they would be coming to our home along with a rep from the window companyLong story short, we had to install our own replacement windows without tranferring the locks to the replacement windowas because we're not professional window installers and we don't want to damage the new replacements in case they also fail and we have to be replaced in the futureWe now have nine windows which may or may not stay closed throughout the upcoming Wisconsin winterWe would like to be compensated for the cost of those nine replacement windowsThanks for nothing, Nyhof! As I noted in our complaint, customer service at Nyhof could not be worse - buyer beware Regards, [redacted] ***
We where out to the consumers house this week and fixed the locks and believe that the issues are Resolved.Please contact [redacted] directly at [redacted] to work out a resolution if this did not resolve the complaint
We where out to the consumers house this week and fixed the locks and believe that the issues are ResolvedPlease contact [redacted] directly at [redacted] to work out a resolution if this did not resolve the complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] A ridiculous explanation by Nyhof Custom Gutter & AluminumNyhof conveniently omitted to bring up my initial call to them BEFORE my wife called themI called them first, approximately three months before my wife called them back - we heard absolutely nothing from them after my initial call which is exactly why my wife then tried calling themIn regards to the installation, as I've previously noted in our complaint, Nyhof told us "we we're lucky to even be getting the replacements and they WOULD NOT be coming over to install them"Nyhof completely ignored our request for installation, not only in refusing to install them but also never offering to us any other options whatsoeverAs far as having both Nyhof and a rep from the window manufacturer come to our home to inspect the window failures, well, that never happened eitherAllow me to elaborate: the second time we made contact with Nyhof, which was my wife calling, Nyhof told her they'd never heard of such a thing (our window seals failing) and that they would be coming to our home along with a rep from the window companyLong story short, we had to install our own replacement windows without tranferring the locks to the replacement windowas because we're not professional window installers and we don't want to damage the new replacements in case they also fail and we have to be replaced in the futureWe now have nine windows which may or may not stay closed throughout the upcoming Wisconsin winterWe would like to be compensated for the cost of those nine replacement windowsThanks for nothing, Nyhof! As I noted in our complaint, customer service at Nyhof could not be worse - buyer beware Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your...
reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
A ridiculous explanation by Nyhof Custom Gutter & Aluminum. Nyhof conveniently omitted to bring up my initial call to them BEFORE my wife called them. I called them first, approximately three months before my wife called them back - we heard absolutely nothing from them after my initial call which is exactly why my wife then tried calling them. In regards to the installation, as I've previously noted in our complaint, Nyhof told us "we we're lucky to even be getting the replacements and they WOULD NOT be coming over to install them". Nyhof completely ignored our request for installation, not only in refusing to install them but also never offering to us any other options whatsoever. As far as having both Nyhof and a rep from the window manufacturer come to our home to inspect the window failures, well, that never happened either. Allow me to elaborate: the second time we made contact with Nyhof, which was my wife calling, Nyhof told her they'd never heard of such a thing (our window seals failing) and that they would be coming to our home along with a rep from the window company. Long story short, we had to install our own replacement windows without tranferring the locks to the replacement windowas because we're not professional window installers and we don't want to damage the new replacements in case they also fail and we have to be replaced in the future. We now have nine windows which may or may not stay closed throughout the upcoming Wisconsin winter. We would like to be compensated for the cost of those nine replacement windows. Thanks for nothing, Nyhof! As I noted in our complaint, customer service at Nyhof could not be worse - buyer beware.
Regards,
[redacted]
We where out to the consumers house this week and fixed the locks and believe that the issues are Resolved.
Please contact [redacted] directly at [redacted] to work out a resolution if this did not resolve the complaint.