NXT-ID, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint ID#: ***Company Name: NXT-IDCompany Contact Name: NXT-IDCompany Contact Phone: ***Company Contact Email: ***Consumer's Name: ***
** ***Revdex.com Staff Member (if you know): *** ***Complaint Information: Hello, We received a complaint form a customer who purchased our product from a third party authorized retailerSince purchase our Customer Support Department has spoken to *** *** regarding issues with the productWe offered *** *** a replacement unit in December and offered suggestions to improve his experience and compatibilityWe pride ourselves on the satisfaction of our customers and will do everything we can to assist *** *** and ensure he has a working product and the best customer experience we can provideUnfortunately because he did not purchase his Wocket from us we are unable to offer a refund but we have reached out to *** *** and offered full replacement of his Wocket and free upgrade to our latest and newest version of Wocket and Wocket Card.Sent on: 4/8/12:03:PM

Complaint ID#:    [redacted]Company Name:    NXT-IDCompany Contact Name:    NXT-IDCompany Contact Phone:    [redacted]Company Contact Email:    [redacted]Consumer's Name:    [redacted]Revdex.com Staff Member...

(if you know):    [redacted]Complaint Information:    Hello, We received a complaint form a customer who purchased our product from a third party authorized retailer. Since purchase our Customer Support Department has spoken to [redacted] regarding issues with the product. We offered [redacted] a replacement unit in December and offered suggestions to improve his experience and compatibility. We pride ourselves on the satisfaction of our customers and will do everything we can to assist [redacted] and ensure he has a working product and the best customer experience we can provide. Unfortunately because he did not purchase his Wocket from us we are unable to offer a refund but we have reached out to [redacted] and offered full replacement of his Wocket and free upgrade to our latest and newest version of Wocket and Wocket Card.Sent on:     4/8/2016 12:03:52 PM