Customer's product was delivered on 12/30/Unfortunately, customer was given incorrect information by [redacted] regarding the shipment, as it was lost per the notes on the [redacted] website on 12/26/Specifically, the notation states that the shipment cannot be located even though it was recorded as being at a facilityShipment was not received at our local office until 12/18/2014, at which time delivery was scheduled per customer's request
A resolution has not been met as both parties are unsure as to how to move forwardWe have reached out to contractors and tried to get a match for the stair nose but have been unsuccessful in our attemptsI am unaware as to the actual model of the Pergo flooring that has been classified as 'discontinued.' Customer and NVC are in contact and we are working on a resolution as they have not addressed the matter to their landlord to date
A review of the tracking process for their item shows there was a delay due to a third-party, contracted by the shipper, which is not under our controlThis third-party delivered the item to an incorrect local office located in KentuckyThis error was found almost immediately and contact was made to the third-party to pick the item up and deliver to the correct local office in Rhode IslandUnfortunately, there was a delay in the item being picked by this third-party, which as a result, further pushed the item from being deliveredTo date, this item has been delivered on March 10, The customer was contacted by our [correct] local office on 2/2/15; Customer contacted ICON on 2/3/15; Customer contacted ICON 2/16/15; ICON contacted NVC 2/16/15; ICON contacted NVC 2/21/(Item still on dock at incorrect local office); we do not have record of contact by customer on 3/2/15; NVC reached out to local office 3/4/to contact customer; Customer emailed NVC 3/5/15; Customer was contacted by [correct] local office 3/5/to schedule delivery- set for 3/10/The settlement sought by the customer is to be directed to the location in which the item was purchased fromNVC is not liable for the delay of this deliveryAs stated above, the item has since been delivered as of March 10, by our local office
I have been working with Mrand Mrs [redacted] in regards to this claimOur local office initially was working with Mrs [redacted] and had an estimate taken, however, our local office never provided this estimate to Ms [redacted] or our officeWe had been under the impression that our local office was taking care of the property damage and later found out there was no movementI have attempted on numerous occasions to get a status of this claim with our local office and have heard zero responseI have been in contact with Mr [redacted] and this family has been very cooperative and patient and provided my office with a repair estimate of their ownWe have been moving forward with this claim and will have the resolution set by early next week
I am rejecting this response because: Considering we were told that the equipment was located in Rhode Island and their representative (NVC Logistics') claimed they had our equipment when we first inquired early in February It was after we hadn't received it we contacted NORDIC TRACK (THE VENDOR) when we learned it was shipped to the wrong addressThis and your organization is completely bogus Waiting well over a month for equipment is unprofessional and frustrating at best Not to mention the other countless call and disconnected phone numbersI am not sure how your organization works with consumers since this is complete nonsense
I am rejecting this response because: Nothing has been resolved This company has yet again proven to be uncooperative and unresponsiveThey flat out told my boyfriend that the equipment was at their facility in Rhode Island the first time we reached out We were given that phone number to set up delivery and even had gotten VERBAL confirmation that it was there When Nordic Track was made aware of this situation they claimed they were going to have it picked up and FedEx'd to the proper facility and it still took an ADDITIONAL WEEKS! That's cruel and unusual punishment for sloppy logistics (handle by a logistics company to boot) Thereafter we had to fight tooth and nail to finally get our machine It's unacceptable
Customer's product was delivered on 12/30/Unfortunately, customer was given incorrect information by [redacted] regarding the shipment, as it was lost per the notes on the [redacted] website on 12/26/Specifically, the notation states that the shipment cannot be located even though it was recorded as being at a facilityShipment was not received at our local office until 12/18/2014, at which time delivery was scheduled per customer's request
A resolution has not been met as both parties are unsure as to how to move forwardWe have reached out to contractors and tried to get a match for the stair nose but have been unsuccessful in our attemptsI am unaware as to the actual model of the Pergo flooring that has been classified as 'discontinued.' Customer and NVC are in contact and we are working on a resolution as they have not addressed the matter to their landlord to date
A review of the tracking process for their item shows there was a delay due to a third-party, contracted by the shipper, which is not under our controlThis third-party delivered the item to an incorrect local office located in KentuckyThis error was found almost immediately and contact was made to the third-party to pick the item up and deliver to the correct local office in Rhode IslandUnfortunately, there was a delay in the item being picked by this third-party, which as a result, further pushed the item from being deliveredTo date, this item has been delivered on March 10, The customer was contacted by our [correct] local office on 2/2/15; Customer contacted ICON on 2/3/15; Customer contacted ICON 2/16/15; ICON contacted NVC 2/16/15; ICON contacted NVC 2/21/(Item still on dock at incorrect local office); we do not have record of contact by customer on 3/2/15; NVC reached out to local office 3/4/to contact customer; Customer emailed NVC 3/5/15; Customer was contacted by [correct] local office 3/5/to schedule delivery- set for 3/10/The settlement sought by the customer is to be directed to the location in which the item was purchased fromNVC is not liable for the delay of this deliveryAs stated above, the item has since been delivered as of March 10, by our local office
I have been working with Mrand Mrs [redacted] in regards to this claimOur local office initially was working with Mrs [redacted] and had an estimate taken, however, our local office never provided this estimate to Ms [redacted] or our officeWe had been under the impression that our local office was taking care of the property damage and later found out there was no movementI have attempted on numerous occasions to get a status of this claim with our local office and have heard zero responseI have been in contact with Mr [redacted] and this family has been very cooperative and patient and provided my office with a repair estimate of their ownWe have been moving forward with this claim and will have the resolution set by early next week
I am rejecting this response because: Considering we were told that the equipment was located in Rhode Island and their representative (NVC Logistics') claimed they had our equipment when we first inquired early in February It was after we hadn't received it we contacted NORDIC TRACK (THE VENDOR) when we learned it was shipped to the wrong addressThis and your organization is completely bogus Waiting well over a month for equipment is unprofessional and frustrating at best Not to mention the other countless call and disconnected phone numbersI am not sure how your organization works with consumers since this is complete nonsense
I am rejecting this response because: Nothing has been resolved This company has yet again proven to be uncooperative and unresponsiveThey flat out told my boyfriend that the equipment was at their facility in Rhode Island the first time we reached out We were given that phone number to set up delivery and even had gotten VERBAL confirmation that it was there When Nordic Track was made aware of this situation they claimed they were going to have it picked up and FedEx'd to the proper facility and it still took an ADDITIONAL WEEKS! That's cruel and unusual punishment for sloppy logistics (handle by a logistics company to boot) Thereafter we had to fight tooth and nail to finally get our machine It's unacceptable