N'Vasion Paintball LLC

I received a complaint in the mail from the Revdex.com in regards to a customers visit to our facility on 1/22/16. I would like to take a moment to respond.   I have to, first, explain that every customer that comes to or has contact with our business is extremely important to us. We know we...

cannot please everyone that comes here, but we try very hard to accomplish the highest level of customer service possible. That being said, it appears that the customer in question came to our facility on Friday January 22, 2016 to one of our public sessions. According to the complaint, he requested and purchased a case of paintballs. He is stating that he purchased a case of "Graffiti" paintballs for $70. While we do, on occasion sell paintballs that come in a Graffiti box, customers that purchase paintballs from us are only purchasing our "field paintballs". We do not, internally or externally advertise any specific brand or grade of paintballs, rather just field paintballs. There have been times where we have purchased paintballs from our vendor that are different in color and appearance, but they are still only "field paintballs". We sell our field paintballs in a few different size options starting at $12 for 200 all the way up to a case of 2000 for $65. The $70 the customer mentions is the price after tax. We are not able to get custom boxes for our paintballs from our vendor so sometimes the boxes we receive are different in color and labelling. They are still all marketed and promoted as field paintballs. We are very careful to always offer what we consider a high grade paintball in order to ensure a great playing experience at NVP. I have spoken with the employee in question and have confirmed that in fact, he had only mentioned field paintballs when speaking with the customer. Our employees are trained on the proper language concerning our products. I have reviewed our training manual with our General Manager and will make sure all employees are up to date with our policy. I am more than willing to refund the customer if he is not satisfied, or we would be happy to offer him a case of field paintballs at no charge on his next visit to NVP. Thanks for your time. Mitch

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]