Nuvajen Gold

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I am not satisfied because the business is making a concerted effort to avoid accepting a phone call within days which is the time limit the company sets to be able to try the product, determine if you like it or not This days starts the day the item is shipped to you, this information is not clear and appears to be the first intentional deception in this process In order to cancel my trial, I called in a minimum of times and spent a minimum of minutes on each call, most were an hour or longer Here is the scam as I see it, company provides a ridiculously short period of time to try, evaluate, and accept or reject the product based on how it performed, get in touch with the company, submit your request to return the product so that you do not get charged for keeping it Phone calls to the organization are either not answered, they are answered and the representative is simply unable to find an account for you, the search is based on name, email address, zip code, phone number Obviously the company has the correct address information or the product would not have arrived, they have the right email address because they have emaiuled me, my last name is not a common name and should have been able to be used to locate the acct Representatives will not send you to a manager, they say they cannot because they cannot find your account The only way the trial is cancelled is by speaking with a representative who can locate your account Once I filed the complaint with Revdex.com and stated this to the representative who "could not locate my account and would not send me to a manager, they were quickly able to locate the account I had to be transferred to another representative and go through the whole account verification process again to return the trial This was only good for the Nuvagen and the Adora I was told the Adora was not a trial but a purchase upon my request to end the trial? I did not even authorize a trial on the Adora, I clicked NO to refuse that offer but the system processed it anyway (Immediately after placing the trial order, I called to talk about the Adora that was magically added to my cart and was told they could not locate an account for me and therefore had no ability to cancel) The rep told me I could simply cancel the trial on it and return it when received, if received They told me I had to speak with another company all together to deal with the Bella Essence trial return Thankfully, the operators at the phone # I was given for Bella Essence were able to find my account and did not jack me around anymore The entire process took HOURS It is clear that the intent is to avoid accepting a clients phone request to terminate the trial, there is no other option to cancel the trial Although technically, they did honor their trial offer, they did not do it willingly and they made it almost impossible with their avoidance of the call, their act of being unable to locate your account, the addition of an Adora PURCHASE to a trial order of Nuvagen without approval, the refusal of representatives to pass me to a manager (they cannot do so without an account) and finally the need to call a separate company to end the Bella Essence Trial when both trials were requested separately just does not give the appearance of a company who is operating legitimately or ethically If the product is good, they would not need to act in this manner, people would keep the products because of how well they performed NOT because ending the trial without purchasing is so much work and takes up SO much time ] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I did confirm the contractHowever as stated in my original complaint, the company does not provide a means to cancelThe is no phone number on the website, no contact information and no paperwork in the shipping How can a customer comply As for the comment about calling back with the credit card rep to drop the dispute, we did call back as requested and he stayed on hold with me for as long as he could but couldn't wait any longerThe contact I made came after to minute holds in all but one instanceThe vendor told me to prove itKnowing that I can'tThe vendor did not hold up there end of the contract by providing a means to contact them to cancel so I can not be held to the same contract Therefore I am entitled to my refund Regards, [redacted] ***

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyAs previously mentioned,we have already refunded the customer for the unwanted product, here is the refund confirmation:Adora Skin Moisturizing Night Serum- $Trans-ID: *** Please relay this message to our customer, and feel free to let us know if you should have any questions

To  [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our...

customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our Anti-Aging Serum product on a 14 day trial basis back on 12/07/2016 and paid the shipping and handling fee of $4.95.The trial expired on 12/07/2016 and due to the fact that the customer didn’t cancel they  were charged  $98.71 for the original shipment.Customer had contacted our Customer Service on 12/19/2016 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Customer stated that there was an active dispute for the $98.71 charged on 12/07/2016.Our customer service informed the customer to contact us with their financial institution to drop the dispute in order for a refund to be issued. Unfortunately the customer did not contact us back ,resulting in the account being flagged as a chargeback for the disputed charge. At this time the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did confirm the contract. However as stated in my original complaint, the company does not provide a means to cancel. The is no phone number on the website, no contact information and no paperwork in the shipping.  How can a customer comply.  As for the comment about calling back with the credit card rep to drop the dispute,  we did call back as requested and he stayed on hold with me for as long as he could but couldn't wait any longer. The contact I made came after 20 to 30 minute holds in all but one instance. The vendor told me to prove it. Knowing that I can't. The vendor did not hold up there end of the contract by providing a means to contact them to cancel so I can not be held to the same contract.  Therefore I am entitled to my refund. 
Regards,
[redacted]

Unfortunately as previously mentioned ,the customer’s account has been flagged as a chargeback for the disputed charge. At this time the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions.

To  [redacted]  :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our...

customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the skin cream and the eye serum) on a 14 day trial basis back on 11/14/2016 and paid the shipping and handling fees $4.95 for the skin cream and $4.95 for the eye serum.The trial expired on 11/29/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 12/29/2016 $99.01 for the  skin cream and $98.71 for the eye serum.Due to no cancellation the autoship program took effect. The following month,12/29/2016 the customer was charged again for both products and 2 more bottles shipped out .Customer contacted our Customer Service on 01/03/2017 and requested for the subscription to be cancelled, which we did.We also issued the customer a refund of $98.71 for the eye serum,However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the skin serum charged on 1229/2016 in the amount of  $99.01 for any misunderstanding when placing the order.Here are the refund confirmations:      $99.01 Trans ID:[redacted] dated 01/18/2016.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have...

to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Nuvajen Gold and the Bella Essence ) on a 14 day trial basis back on 11/25/2016 and paid the shipping and handling fees of $4.95.The customer also ordered the Adora Skin Moisturizing Night Serum for $34.97.Customer contacted our Customer Service on 12/05/2016 and requested for the subscription to be cancelled, which we immediately honored. We also issued the customer a refund for Adora Skin Moisturizing Night Serum as customer stated they did not order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I am not satisfied because the business is making a concerted effort to avoid accepting a phone call within 10 days which is the time limit the company sets to be able to try the product, determine if you like it or not.  This 10 days starts the day the item is shipped to you, this information is not clear and appears to be the first intentional deception in this process.    In order to cancel my trial, I called in a minimum of 4 times and spent a minimum of 20 minutes on each call, most were an hour or longer.  Here is the scam as I see it, company provides a ridiculously short period of time to try, evaluate, and accept or reject the product based on how it performed, get in touch with the company, submit your request to return the product so that you do not get charged for keeping it.  Phone calls to the organization are either not answered, they are answered and the representative is simply unable to find an account for you, the search is based on name, email address, zip code, phone number.  Obviously the company has the correct address information or the product would not have arrived, they have the right email address because they have emaiuled me, my last name is not a common name and should have been able to be used to locate the acct.  Representatives will not send you to a manager, they say they cannot because they cannot find your account.  The only way the trial is cancelled is by speaking with a representative who can locate your account.  Once I filed the complaint with Revdex.com and stated this to the representative who "could not locate my account and would not send me to a manager, they were quickly able to locate the account.  I had to be transferred to another representative and go through the whole account verification process again to return the trial.  This was only good for the Nuvagen and the Adora.  I was told the Adora was not a trial but a purchase upon my request to end the trial?  I did not even authorize a trial on the Adora, I clicked NO to refuse that offer but the system processed it anyway.  (Immediately after placing the trial order, I called to talk about the Adora that was magically added to my cart and was told they could not locate an account for me and therefore had no ability to cancel).  The rep told me I could simply cancel the trial on it and return it when received, if received.  They told me I had to speak with another company all together to deal with the Bella Essence trial return.  Thankfully, the operators at the phone # I was given for Bella Essence were able to find my account and did not jack me around anymore.  The entire process took HOURS.  It is clear that the intent is to avoid accepting a clients phone request to terminate the trial, there is no other option to cancel the trial.  Although technically, they did honor their trial offer, they did not do it willingly and they made it almost impossible with their avoidance of the call, their act of being unable to locate your account, the addition of an Adora PURCHASE to a trial order of Nuvagen without approval, the refusal of representatives to pass me to a manager (they cannot do so without an account) and finally the need to call a separate company to end the Bella Essence Trial when both trials were requested separately just does not give the appearance of a company who is operating legitimately or ethically.  If the product is good, they would not need to act in this manner, people would keep the products because of how well they performed NOT because ending the trial without purchasing is so much work and takes up SO much time.  ] 
Regards,
[redacted]

To [redacted]  :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers...

have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our products (the Skin Cream and the Eye Serum) on a 14 day trial basis back on 11/13/2016 and paid the shipping and handling fees of $4.95 for the Skin Cream and $4.95 for the Eye Serum.The trial expired on 12/07/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 12/07/2016 $99.01 for the Skin Cream and $98.71 for the Eye Serum.Due to auto ship program the following the month on 01/2017 the customer was billed for a new shipment, $99.01 for the Skin Cream and $98.71 for the Eye Serum.Again the following month 02/07/2017 the customer was billed for a new shipment , $99.01 for the Skin Cream and $98.71 for the Eye Serum.Customer had contacted our Customer Service on 02/10/2017 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.The customer’s account was then flagged as a chargeback for the disputed charges. Unfortunately, the chargeback processor and credit card companies have ruled the dispute in our favor .However on 02/11/2017 our company issued the customer a courtesy refund $99.01 for the Skin Cream charged on 02/07/2017,$99.01 for the Skin Cream charged on 01/07/2017, and $99.01 for the Skin Cream charged 12/07/2016.Here are the refund confirmations:Refunded - $99.01 Trans-ID: [redacted] 02/11/2017Refunded - $99.01 Trans-ID: [redacted] 02/11/2017 Refunded - $99.01 Trans-ID: [redacted] 02/11/2017Please relay this message to our customer, and feel free to let us know if you should have any questions.