Nutronix International

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The main reason for the complaint was that the media center I sent in for repair, is already a replacement, for the first VstreamI hadI did not want another VSreplacement & can not afford to buy a Vstreamfor the $, after all the money that I spent for the VsI would prefer at least a partial refund of the vsor an even exchange for the VstreamI am aware this is not NXR Global's policy but was thinking they could make an exception in this caseRegards, [redacted]

Customer spoke with Revdex.com and stated that he had received the refund from the company on January and considers the issues resolved

Good morning, We are responding to complaint from [redacted] ***, case # [redacted] First, we would like to apologize to Mr [redacted] for the problems he experienced with his VStream Media Center We are also sorry to hear after two weeks of trouble shooting the issues were not resolved Any individual that purchases the VStream Media Center has full access to our technical support team Our technical support team can be reached by email at [redacted] We also have a website, vstreamtips.com, which offers videos and articles on how to use, maintain and troubleshoot the Media Center Further, we have a forum that is mediated by our technical support team Through this forum, individuals can post their questions and receive answer from the technical support team and other Media Center owners Information about these resources is provided in the quick start guide that is included with each VStream Media Center and on our corporate websites, vstreamtv.com and nxrglobal.com Lastly, any individual can call our customer service department with their questions and concerns If phone representatives are not able to assist the caller, they will be directed to the best place for them In the complaint, Mr [redacted] states he purchased the VStream Median Center from Evelyn [redacted] and Desmond *** We would like to take this opportunity to clarify the working relationship between NXR Global, Ms [redacted] and Mr*** NXR Global does not directly employ Ms [redacted] and Mr***; rather they are independent contractors, which we call Distributors While we do expect each of our Distributors to represent our company in accordance to the policies outline in our Terms and Conditions, there are many things we allow our Distributors to determine on their own We do not require our Distributors is give receipts for cash transactions I did speak with Ms [redacted] and Mr [redacted] regarding the credit they are going to give Mr*** They did assure us moving forward they will use receipts for in person cash purchases We reviewed the communication history with technical support and customer service; we were not able to find any evidence of Mr [redacted] contacting the company directly on the 4th and the 8th If Mr [redacted] spoke with or emailed Ms [redacted] or Mr***, we would not have record of those conversations here in the Home Office Ms [redacted] did call the customer service department on January 14th to report the technical issues Mr [redacted] was having with his Media Center At that time, we emailed to let him know a replacement Media Center would be shipped along with a return label for the defective unit the week of January 18th We also let Mr [redacted] know he would receive an email with tracking information once it ships His replacement unit was shipped on January The tracking number for his replacement until is [redacted] 47, this tracking number was provided to him in an email sent by USPS Mr [redacted] states in his complaint that Evelyn told him his replacement Media Center would be delivered on January 25th As you can see, delivery was attempted at 3:PM on January 25th Unfortunately, Mr [redacted] was not home at that time, and a notification was left by USPS that the delivery was attempted Mr [redacted] finally picked up the replacement median center on January 29th from his local Post Office After receiving notification of this complaint, I spoke with Ms [redacted] and Mr [redacted] regarding the refund they were going to give Mr*** They wanted to proceed give Mr [redacted] all of his money back I let them know that the replacement unit had been shipped and delivery attempted Ms [redacted] and Mr [redacted] let me know they were going to contact Mr [redacted] to see if he would return the replacement media center that was shipped During that phone conversation, I also suggested using a money order or another payment method where Mr***, Ms [redacted] and Mr [redacted] would all have record that the refund was issued, instead of cash, which is not trackable As you can see in the above response and through the attached documentation we have made every reasonable attempt to ensure Mr [redacted] had a working VStream Media Center Sincerely, Joy [redacted] Office Manager NXR Global Meadowbridge Rd Suite Mechanicsville VA

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The main reason for the complaint was that the media center I sent in for repair, is already a replacement, for the first ***I hadI did not want another VSreplacement & can not afford to buy a *** for the $, after all the money that I spent for the VsI would prefer at least a partial refund of the vsor an even exchange for the ***I am aware this is not NXR Global's policy but was thinking they could make an exception in this caseRegards,
*** ***

Good morning, We are responding to complaint from [redacted], case # [redacted]. First, we would like to apologize to Mr. [redacted] for the problems he...

experienced with his VStream 2 Media Center.  We are also sorry to hear after two weeks of trouble shooting the issues were not resolved.  Any individual that purchases the VStream 2 Media Center has full access to our technical support team.  Our technical support team can be reached by email at [redacted].  We also have a website, vstreamtips.com, which offers videos and articles on how to use, maintain and troubleshoot the Media Center.  Further, we have a forum that is mediated by our technical support team.  Through this forum, individuals can post their questions and receive answer from the technical support team and other Media Center owners.  Information about these resources is provided in the quick start guide that is included with each VStream 2 Media Center and on our corporate websites, vstreamtv.com and nxrglobal.com.  Lastly, any individual can call our customer service department with their questions and concerns.  If phone representatives are not able to assist the caller, they will be directed to the best place for them.  In the complaint, Mr. [redacted] states he purchased the VStream 2 Median Center from Evelyn [redacted] and Desmond [redacted].  We would like to take this opportunity to clarify the working relationship between NXR Global, Ms. [redacted] and Mr. [redacted].  NXR Global does not directly employ Ms. [redacted] and Mr. [redacted]; rather they are independent contractors, which we call Distributors.  While we do expect each of our Distributors to represent our company in accordance to the policies outline in our Terms and Conditions, there are many things we allow our Distributors to determine on their own.  We do not require our Distributors is give receipts for cash transactions.  I did speak with Ms. [redacted] and Mr. [redacted] regarding the credit they are going to give Mr. [redacted].  They did assure us moving forward they will use receipts for in person cash purchases. We reviewed the communication history with technical support and customer service; we were not able to find any evidence of Mr. [redacted] contacting the company directly on the 4th and the 8th.  If Mr. [redacted] spoke with or emailed Ms. [redacted] or Mr. [redacted], we would not have record of those conversations here in the Home Office.  Ms. [redacted] did call the customer service department on January 14th to report the technical issues Mr. [redacted] was having with his Media Center.   At that time, we emailed to let him know a replacement Media Center would be shipped along with a return label for the defective unit the week of January 18th.  We also let Mr. [redacted] know he would receive an email with tracking information once it ships.  His replacement unit was shipped on January 21.  The tracking number for his replacement until is 94[redacted]47, this tracking number was provided to him in an email sent by USPS. Mr. [redacted] states in his complaint that Evelyn told him his replacement Media Center would be delivered on January 25th.  As you can see, delivery was attempted at 3:55 PM on January 25th.  Unfortunately, Mr. [redacted] was not home at that time, and a notification was left by USPS that the delivery was attempted.  Mr. [redacted] finally picked up the replacement median center on January 29th from his local Post Office.  After receiving notification of this complaint, I spoke with Ms. [redacted] and Mr. [redacted] regarding the refund they were going to give Mr. [redacted].  They wanted to proceed give Mr. [redacted] all of his money back.  I let them know that the replacement unit had been shipped and delivery attempted.  Ms. [redacted] and Mr. [redacted] let me know they were going to contact Mr. [redacted] to see if he would return the replacement media center that was shipped.  During that phone conversation, I also suggested using a money order or another payment method where Mr. [redacted], Ms. [redacted] and Mr. [redacted] would all have record that the refund was issued, instead of cash, which is not trackable.  As you can see in the above response and through the attached documentation we have made every reasonable attempt to ensure Mr. [redacted] had a working VStream 2 Media Center.  Sincerely, Joy [redacted]Office Manager NXR Global8529 Meadowbridge Rd.  Suite 300Mechanicsville VA 23116

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The main reason for the complaint was that the media center I sent in for repair, is already a replacement, for the first [redacted]1 I had. I did not want another VS1 replacement & can not afford to buy a [redacted] for the $169 , after all the money that I spent for the Vs1. I would prefer at least a partial refund of the vs1 or an even exchange for the [redacted]. I am aware this is not NXR Global's policy but was thinking they could make an exception in this case.Regards,
[redacted]

Customer spoke with Revdex.com and stated that he had received the refund from the company on January 30 and considers the issues resolved.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The main reason for the complaint was that the media center I sent in for repair, is already a replacement, for the first Vstream1 I had. I did not want another VS1 replacement & can not afford to buy a Vstream3 for the $169 , after all the money that I spent for the Vs1. I would prefer at least a partial refund of the vs1 or an even exchange for the Vstream3. I am aware this is not NXR Global's policy but was thinking they could make an exception in this case.
Regards,
[redacted]

We are responding to complaint from [redacted]. First, we
would like to apologize to Mr. [redacted] for the problems he experienced with his
[redacted] 1 Media Center. After selling the [redacted] 1 s for less than a year the
decision was made to change to the [redacted] 2 and now the 3 as it was a...

far
superior to the [redacted] 1. It was situations like Mr. [redacted] situation that
helped us make this decision. We strive to carry the most technologically
advance Streaming Devices available. Each media center that we sell has a
return period and a one-year warranty. Our customers can return their [redacted] for any reason within 14 days of this ship date. Since the return period has
lapsed on the purchase they are covered by our one-year warranty. Our product
warranty states if you have any technical issues with you Jr Media Center we
will either repair or replace it, we have attached our complete Refund&
Return Policy and our complete Product Warranty, marked paged 2-3. Each
customer agrees to our Terms and Conditions which contains our Refund&
Return Policy and the Product Warranty prior to purchasing a [redacted]. We have
been working directly with Mr. [redacted] to resolve this matter. A return label
was sent to him on 12/8/16, so his [redacted] 1 could be returned to the Home Office
so our Tech Support Department could repair the unit. If they find the unit is
beyond repair we will replace it, just as we have state in our Product
Warranty. We have included a copy of this emaI and return label, marked pages
4-5. According to the most recent tracking information from [redacted], Mr. [redacted]'s
[redacted] 1 will be received in our Home Office tomorrow, December 15th. If our
Tech Support Department can repair the unit, the repairs will be completed and
shipped back to him. If the unit cannot be repaired, Mr. [redacted] will be given
the option to receive a replacement [redacted] 1 at no cost, or he can upgrade to
a [redacted] 3 for $169. As you can see we are working with Mr. [redacted] to resolve
this matter, and will continue to communicate directly with him until his
[redacted] 1 is repaired or replaced.

Good morning,
font-size: 12.8px; font-family: arial, sans-serif;"> 
We are responding to complaint from [redacted], case # [redacted].
 
First, we would like to apologize to Mr. [redacted] for the problems he experienced with his VStream 2 Media Center.  We are also sorry to hear after two weeks of trouble shooting the issues were not resolved.  Any individual that purchases the VStream 2 Media Center has full access to our technical support team.  Our technical support team can be reached by email at [redacted].  We also have a website, vstreamtips.com, which offers videos and articles on how to use, maintain and troubleshoot the Media Center.  Further, we have a forum that is mediated by our technical support team.  Through this forum, individuals can post their questions and receive answer from the technical support team and other Media Center owners.  Information about these resources is provided in the quick start guide that is included with each VStream 2 Media Center and on our corporate websites, vstreamtv.com and nxrglobal.com.  Lastly, any individual can call our customer service department with their questions and concerns.  If phone representatives are not able to assist the caller, they will be directed to the best place for them. 
 
In the complaint, Mr. [redacted] states he purchased the VStream 2 Median Center from Evelyn [redacted] and Desmond [redacted].  We would like to take this opportunity to clarify the working relationship between NXR Global, Ms. [redacted] and Mr. [redacted].  NXR Global does not directly employ Ms. [redacted] and Mr. [redacted]; rather they are independent contractors, which we call Distributors.  While we do expect each of our Distributors to represent our company in accordance to the policies outline in our Terms and Conditions, there are many things we allow our Distributors to determine on their own.  We do not require our Distributors is give receipts for cash transactions.  I did speak with Ms. [redacted] and Mr. [redacted] regarding the credit they are going to give Mr. [redacted].  They did assure us moving forward they will use receipts for in person cash purchases.
 
We reviewed the communication history with technical support and customer service; we were not able to find any evidence of Mr. [redacted] contacting the company directly on the 4th and the 8th.  If Mr. [redacted] spoke with or emailed Ms. [redacted] or Mr. [redacted], we would not have record of those conversations here in the Home Office.  Ms. [redacted] did call the customer service department on January 14th to report the technical issues Mr. [redacted] was having with his Media Center.   At that time, we emailed to let him know a replacement Media Center would be shipped along with a return label for the defective unit the week of January 18th.  We also let Mr. [redacted] know he would receive an email with tracking information once it ships.  His replacement unit was shipped on January 21.  The tracking number for his replacement until is 94[redacted]47, this tracking number was provided to him in an email sent by USPS.
 
Mr. [redacted] states in his complaint that Evelyn told him his replacement Media Center would be delivered on January 25th.  As you can see, delivery was attempted at 3:55 PM on January 25th.  Unfortunately, Mr. [redacted] was not home at that time, and a notification was left by USPS that the delivery was attempted.  Mr. [redacted] finally picked up the replacement median center on January 29th from his local Post Office. 
 
After receiving notification of this complaint, I spoke with Ms. [redacted] and Mr. [redacted] regarding the refund they were going to give Mr. [redacted].  They wanted to proceed give Mr. [redacted] all of his money back.  I let them know that the replacement unit had been shipped and delivery attempted.  Ms. [redacted] and Mr. [redacted] let me know they were going to contact Mr. [redacted] to see if he would return the replacement media center that was shipped.  During that phone conversation, I also suggested using a money order or another payment method where Mr. [redacted], Ms. [redacted] and Mr. [redacted] would all have record that the refund was issued, instead of cash, which is not trackable. 
 
As you can see in the above response and through the attached documentation we have made every reasonable attempt to ensure Mr. [redacted] had a working VStream 2 Media Center. 
 
Sincerely,
 
Joy [redacted]
Office Manager
 
NXR Global
8529 Meadowbridge Rd.  Suite 300
Mechanicsville VA 23116

We are responding to complaint from [redacted]. First, we
would like to apologize to Mr. [redacted] for the problems he experienced with his
VStream 1 Media Center. After selling the VStream 1 s for less than a year the
decision was made to change to the VStream 2 and now the 3 as it was a...

far
superior to the VStream 1. It was situations like Mr. [redacted] situation that
helped us make this decision. We strive to carry the most technologically
advance Streaming Devices available. Each media center that we sell has a
return period and a one-year warranty. Our customers can return their VStream
for any reason within 14 days of this ship date. Since the return period has
lapsed on the purchase they are covered by our one-year warranty. Our product
warranty states if you have any technical issues with you Jr Media Center we
will either repair or replace it, we have attached our complete Refund&
Return Policy and our complete Product Warranty, marked paged 2-3. Each
customer agrees to our Terms and Conditions which contains our Refund&
Return Policy and the Product Warranty prior to purchasing a VStream. We have
been working directly with Mr. [redacted] to resolve this matter. A return label
was sent to him on 12/8/16, so his VStream 1 could be returned to the Home Office
so our Tech Support Department could repair the unit. If they find the unit is
beyond repair we will replace it, just as we have state in our Product
Warranty. We have included a copy of this emaI and return label, marked pages
4-5. According to the most recent tracking information from UPS, Mr. [redacted]'s
VStream 1 will be received in our Home Office tomorrow, December 15th. If our
Tech Support Department can repair the unit, the repairs will be completed and
shipped back to him. If the unit cannot be repaired, Mr. [redacted] will be given
the option to receive a replacement VStream 1 at no cost, or he can upgrade to
a VStream 3 for $169. As you can see we are working with Mr. [redacted] to resolve
this matter, and will continue to communicate directly with him until his
VStream 1 is repaired or replaced.

Review: I bought a VSTREAM TV device on 12/31/2015 from Evelyn S[redacted] and Desmond H[redacted] two Nutronix International company representatives, which I paid $350.00 cash for and did not receive a receipt of purchase. I had problems with the device from the date of purchase, which I kept Evelyn and Desmond informed of. On 1/14/16 Evelyn forwarded my complaints about my device to the company after we tried for the last two weeks to trouble shoot and resolved. I received an email from ([redacted] the company on 1/14/16 that I would receive a replacement device on 1/19/16 or 1/20/16, I did not receive the device. Evelyn called me on 1/22/16 stating that I would receive my replacement device on 1/25/16 or 1/26/16. Evelyn did not communicate to me that I would receive my replacement on the previous specified dates. Therefore I requested my money back for the product from Evelyn.Desired Settlement: I would like my money refunded. I also I would like for the Revdex.com to be aware that VSTREAM TV is not a good product and should not be sold to any consumers. The companies product does not deliver on what it promises consumers it will. Furthermore, I would like the Revdex.com to inform Evelyn and Desmond that they should give consumers a receipt for their purchases. Thank you.

Consumer

Response:

Customer spoke with Revdex.com and stated that he had received the refund from the company on January 30 and considers the issues resolved.

Business

Response:

Good morning, We are responding to complaint from [redacted], case # [redacted]. First, we would like to apologize to Mr. [redacted] for the problems he experienced with his VStream 2 Media Center. We are also sorry to hear after two weeks of trouble shooting the issues were not resolved. Any individual that purchases the VStream 2 Media Center has full access to our technical support team. Our technical support team can be reached by email at [redacted]. We also have a website, vstreamtips.com, which offers videos and articles on how to use, maintain and troubleshoot the Media Center. Further, we have a forum that is mediated by our technical support team. Through this forum, individuals can post their questions and receive answer from the technical support team and other Media Center owners. Information about these resources is provided in the quick start guide that is included with each VStream 2 Media Center and on our corporate websites, vstreamtv.com and nxrglobal.com. Lastly, any individual can call our customer service department with their questions and concerns. If phone representatives are not able to assist the caller, they will be directed to the best place for them. In the complaint, Mr. [redacted] states he purchased the VStream 2 Median Center from Evelyn [redacted] and Desmond [redacted]. We would like to take this opportunity to clarify the working relationship between NXR Global, Ms. [redacted] and Mr. [redacted]. NXR Global does not directly employ Ms. [redacted] and Mr. [redacted]; rather they are independent contractors, which we call Distributors. While we do expect each of our Distributors to represent our company in accordance to the policies outline in our Terms and Conditions, there are many things we allow our Distributors to determine on their own. We do not require our Distributors is give receipts for cash transactions. I did speak with Ms. [redacted] and Mr. [redacted] regarding the credit they are going to give Mr. [redacted]. They did assure us moving forward they will use receipts for in person cash purchases. We reviewed the communication history with technical support and customer service; we were not able to find any evidence of Mr. [redacted] contacting the company directly on the 4th and the 8th. If Mr. [redacted] spoke with or emailed Ms. [redacted] or Mr. [redacted], we would not have record of those conversations here in the Home Office. Ms. [redacted] did call the customer service department on January 14th to report the technical issues Mr. [redacted] was having with his Media Center. At that time, we emailed to let him know a replacement Media Center would be shipped along with a return label for the defective unit the week of January 18th. We also let Mr. [redacted] know he would receive an email with tracking information once it ships. His replacement unit was shipped on January 21. The tracking number for his replacement until is 94[redacted]47, this tracking number was provided to him in an email sent by USPS. Mr. [redacted] states in his complaint that Evelyn told him his replacement Media Center would be delivered on January 25th. As you can see, delivery was attempted at 3:55 PM on January 25th. Unfortunately, Mr. [redacted] was not home at that time, and a notification was left by USPS that the delivery was attempted. Mr. [redacted] finally picked up the replacement median center on January 29th from his local Post Office. After receiving notification of this complaint, I spoke with Ms. [redacted] and Mr. [redacted] regarding the refund they were going to give Mr. [redacted]. They wanted to proceed give Mr. [redacted] all of his money back. I let them know that the replacement unit had been shipped and delivery attempted. Ms. [redacted] and Mr. [redacted] let me know they were going to contact Mr. [redacted] to see if he would return the replacement media center that was shipped. During that phone conversation, I also suggested using a money order or another payment method where Mr. [redacted], Ms. [redacted] and Mr. [redacted] would all have record that the refund was issued, instead of cash, which is not trackable. As you can see in the above response and through the attached documentation we have made every reasonable attempt to ensure Mr. [redacted] had a working VStream 2 Media Center. Sincerely, Joy [redacted]Office Manager NXR Global8529 Meadowbridge Rd. Suite 300Mechanicsville VA 23116