NutriCargo, LLC.

The client could not provide any information to the return other than not liking the smellWhen dealing with botanical ingredients, they often have an earthy smell which is not desirable to clients not accustomed to consuming natural productsThe product itself is of the highest quality and other
than the smell, the client could not provide any other reason why the item was unsafeAn exception was made to the client and a return was approved for a refundThe client is suggested to request samples of products before committing to larger purchases

We're apologise for the inconvenience. NutriCargo aims to satisfy all it's customers. At this time we are investigating the customers claim with the manufacturer of the product. We will refund the customer for the product.Thank you again.NutriCargo, LLC.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Review: I ordered 1 kg of agar agar powder from Nutricargo, LLC on May 28th, 2014. When I recently used the agar agar powder, it did perform as agar agar should. I requested a return/refund from the company through their website on June 20th, 2014, being fully aware of the contradictory return policy. How is the consumer to know if the product is genuine with opening it? I expected NutriCargo to stand by the authenticity of the product they sold me. I received an email from NutriCargo customer service stating because the bag was opened it can not be returned. The product I purchased from NutriCargo, LLC is not pure agar agar powder or it is not agar agar powder at all. They is no way to know if the product I received is quality agar agar without opening the bag and using it. I understand that what I ordered is considered a grocery/food product but that doesn't mean I should have to accept an inferior product because it is considered food.Desired Settlement: I am requesting a full refund including shipping charges, $70.27. I am also requesting to return the product I purchased free of charge so that NutriCargo can see their product is substandard. I also have no use for the product.

Business

Response:

We're apologise for the inconvenience. NutriCargo aims to satisfy all it's customers. At this time we are investigating the customers claim with the manufacturer of the product. We will refund the customer for the product.Thank you again.NutriCargo, LLC.