Numotion Reviews (96)
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Numotion Rating
Description: WHEEL CHAIRS
Address: 4555 Highland Meadows Pkwy Ste D, Windsor, Colorado, United States, 80550-0017
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I'm dealing with the same type of response.A part ony chair broke I found out it was under warranty and a service rep told me that they Numotions had filed a claim with insurance. I'm asking why are they dragging their feet on ordering the part it is still under warranty.
Hey did you know they are a billion dollar company? And I doubt if they truly care about you.
what state do you live in, did you get this resolved?
Now, I'm not sure what offices many of you have had negative experiences with but, I even got a call 30 days after receiving my equipment to ask me about my experience and how my equipment was working for me. I would highly recommend that you talk to the main office for any issues, as I believe that any of these problems with this company have got to be isolated to specific offices and not the company as a whole. I received my equipment and great experience from the Tifton Georgia Office.
I do understand the frustration of trying to navigate with equipment that needs maintenance or has issues -and even understand the extended time it often takes to get the newly ordered equipment, as Medical Insurance, Paperwork, and equipment shipping can be a real pain with many delays -and unfortunately, the blame always seems to fall upon the company as a whole, instead of where the specific problem offices are or the services they depend on to bring you these services.
Rather than bashing the company as a whole, might I suggest calling the main office and even posting the office location where you're having or had issues with because most often, you'll see a pattern of where the company needs to look a little closer at for quality customer care. Thats the correct way to actually help bring a better experience when dealing with medical equipment companies. I myself have had issues in the past with other equipment companies but found that setting aside my frustration and bringing awareness to the headquarters really did make a difference.
My Experience with Numotion went flawless and I feel very fortunate.
So they finally got the parts and they were fixing my chair and found a wire wrapped up in one of the motors and it was leaking. So now they have to order 2 motors it’ll probably be another 2-3 months before I get my chair! This was 3 weeks ago and I called yesterday to check on my chair and they're still waiting for approval for the other parts. Honestly, I think they are the reason why the batteries are because they sat in my garage for months without any usage or change. I’m not trying to change the system at all. I just want to tell them that they are making our life harder than the actual disability because they take forever to approve everything. I want to make a difference for people with disabilities.
I forgot to mention this is the 2nd time I've paid for equipment that doesn't work for me: They ordered a cushion for my Wheelchair that was to big and told me In order for it to be corrected, I would have to go through a seating clinic but the person who schedules the appointments was never in the building or return phone calls..(nevertheless) my money was not refunded nor was the cushion replaced, it's still sitting in the box that was handed to me. I want a refund! Will add photos