NuFinity Naturals

We appreciate the opportunity to address this matter, as customer satisfaction is our main priority. We do show that Mr. [redacted] placed an online order for Retinol Marine Collagen on 6/1/2015 for a 14 day trial. We did receive a cancellation on 9/2/2015 which is the 15th day as our terms...

do state that the initial trial period begins the date of order submission and if more time is needed, to call our customer support. As a courtesy, we have issued a full credit in the amount of $96.90 to Mr. [redacted]'s account. This refund should appear within the next 3-5 business days. We do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with.

We appreciate the opportunity to address this matter, as customer satisfaction is our main priority. We do show that Mr. Campo placed an online order for Retinol Marine Collagen on 6/1/2015 for a 14 day trial. We did receive a cancellation on 9/2/2015 which is the 15th day...

as our terms do state that the initial trial period begins the date of order submission and if more time is needed, to call our customer support.As a courtesy, we have issued a full credit in the amount of $96.90 to Mr. Campo's account. This refund should appear within the next 3-5 business days. We do hope that this credit does satisfy this complaint and please let us know if there is anything further that we can assist with.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We appreciate the opportunity to address this matter. We do advertise our merchandise via email, though all links do bring the customer to our main page [redacted] where we explain (through terms and conditions) that the customer initially will pay for the cost of shipping, and receive a...

14-day trial period to test the product and make certain that this is something that will fit their needs. If no cancellation is requested within 14 day trial period, the customer will be billed for the initial cost of the 30 day supply that was sent (in this case, a fresh supply was sent on 6/24 upon order submission). If no cancellation is requested within these first 14 days, then a fresh one month supply will be sent every 30 days, until cancellation is requested. We did not receive any such contact or request for cancellation until 7/18/2015. At this time, we did successfully cancel all future orders. We did not receive any such returned merchandise per our 30-day money back guarantee, therefore we did not apply any credit as no credit was owed. As a courtesy, we did apply $98.99 and $98.95 in refund(s) as of 8/11/2015. We hope that this resolves the complaint, and do apologize for any confusion or inconvenience that may have been experienced. We try to make our terms and conditions as clear as possible, and drive customers to call customer support. We do offer cancellation via [redacted] as well as via customer service phone line. Our contact number is also included on our billing descriptor, in an effort to increase customer support contact.Please do not hesitate to reach out, should there be a need for further assistance.

Complaint: [redacted]
I am rejecting this response because: I need an address to which I can send the unopened products at my expense. Upon receipt of said address, return will be immediate and this complaint can be resolved.
Regards,
[redacted]