Nubella Health

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:   [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our...

customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our product the Neuphoric Skin on a 14 day trial basis back on 08/31/2016 and paid the shipping and handling fee of $3.86. The trial expired on 09/15/2016 and due to the fact that the customer didn’t cancel they  were charged $89.84 for the original shipment. The Customer has yet to contact customer service to cancel. However we feel our customers concerns and do apologize for the inconvenience, thus we will be cancelling the account and will be providing the full refund of $89.84 charged on 09/15/2016 for the Neuphoric Skin for any misunderstanding when placing the order. Here is the refund confirmation: $89.84 Trans ID:[redacted] dated  10/05/2016.   Refund should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]