To Whom It May Concern,
On 9/26/2007, we installed laminate flooring in one bedroom for this customer
On 5/23/2008, we installed another small roomAt that time we were using caulking on the floorsOn 10/9/2008, we installed yet another roomWhile we were there, we repaired a closet door (that was broken, not by us) and offered to remove the caulkingthe customer stopped us from removing the caulk (my installer can not remember exactly why, but we offered)Then, as well as now, we do not use caulking because in time it does shrinkOn 12/30/2008, we installed laminate in the upstairs hall and the middle stair landingOn 12/31/2008, we installed carpet on the stairsFive years later, on 12/2/2013, we installed the last room of laminate upstairsShortly after that installation, the customer called and accused us of damaging a piece of stair noseI made an appointment to look at the complaintI noticed a small dent in the stair nose, but I could clearly see it had been there for quite some timeI explained that the spot was much older and could not have happened recentlyShe became agitated, so I told her that when we had time, I would get the guys to replace the stair noseIn the following months she became slanderous and abusive, blaming us for all sorts of thingsBecause of her actions, I could not subject our employees to any more of her behaviorSincerely,
Jim M***
General Manager
Mesa Sales & Supply, Inc*** ** *** ***
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Thank you Mesa Sales for a great home remodel experience. As they say, Happy Wife Happy Life and this remodel couldn't have been better with the selection Mesa Sales had. Thanks for taking care of us!
To Whom It May Concern,
On 9/26/2007, we installed laminate flooring in one bedroom for this customer
On 5/23/2008, we installed another small roomAt that time we were using caulking on the floorsOn 10/9/2008, we installed yet another roomWhile we were there, we repaired a closet door (that was broken, not by us) and offered to remove the caulkingthe customer stopped us from removing the caulk (my installer can not remember exactly why, but we offered)Then, as well as now, we do not use caulking because in time it does shrinkOn 12/30/2008, we installed laminate in the upstairs hall and the middle stair landingOn 12/31/2008, we installed carpet on the stairsFive years later, on 12/2/2013, we installed the last room of laminate upstairsShortly after that installation, the customer called and accused us of damaging a piece of stair noseI made an appointment to look at the complaintI noticed a small dent in the stair nose, but I could clearly see it had been there for quite some timeI explained that the spot was much older and could not have happened recentlyShe became agitated, so I told her that when we had time, I would get the guys to replace the stair noseIn the following months she became slanderous and abusive, blaming us for all sorts of thingsBecause of her actions, I could not subject our employees to any more of her behaviorSincerely,
Jim M***
General Manager
Mesa Sales & Supply, Inc*** ** *** ***
*** ** ***
***
Thank you Mesa Sales for a great home remodel experience. As they say, Happy Wife Happy Life and this remodel couldn't have been better with the selection Mesa Sales had. Thanks for taking care of us!