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Please let me know what your insurance company wants to do concerning the windshield replacement and I will be happy to assist. I also have your gift certificate ready to be picked up or mailed, let me know your preference.Best Regards,Robert [redacted]Westside Lexus281-582-8620

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[I do not recognize a proposed action / resolution in this response at all. The facts are Mr Robert P[redacted] ( whose title was omitted so I have  no idea who this is) has done what [redacted] Westside Lexus has been doing since my first encounter with them, and that is shifting the blame/ responsibility to the customer. I am a professional woman working the night shift and bought my [redacted] (not [redacted] as stated by Mr P[redacted]) because I was in need of dependable transportation. I specifically made an appointment online for an " engine diagnostics" What Mr N[redacted] did , taking my car for a test drive around the block , bringing it back stating nothing was wrong , was against their own protocol of having the car looked at by a certified service technician by their own admission. If as Mr P[redacted] states , "you cannot tell what is wrong by looking at a light on the dashboard " , then what was his purpose in taking the car for this test drive?  Never was there a discussion of money , because if there had  been I would have gladly paid . Why would I purchase a Lexus with an extended warranty , keep up on all maintenance , have the vehicle towed to their place of business and then "not want to spend the money" . That is ludicrous. This lie is being told to cover up the fact that Mr N[redacted] whom I came to as the EXPERT for an engine diagnostic , instead put me back on the road jeopardizing my safety. 
Regards,

To the Revdex.com:
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Westside Lexus   12000 Katy Fwy
Houston  TX  77079






Add to my information:


Used For:




# of Employees:


275


Reliability Report




# of Locations (see below):


1


Reliability Report




Business Scope:


__x_Local 1 Location
___Local Multiple Locations

___Regional
___National
___International
___Internet Only

Business Start Date-  Month:   08     Day: 15    Year:1989


Reliability Report




# of Customers on an annual basis:


___1-499

_x__500-49,999

___50,000-99,999

___100,000-999,999

___1,000,000 or more


Revdex.com Internal Use Only




Gross Annual Revenue:





Revdex.com Internal Use Only



Local - 1 Location-The business has only one location
Local - Multiple Locations -The business has more than one location in the State
Regional -  more than one location, in more than one State, but not in all of the USA
National - The business has more than one location in all or most of the USA
International - has a location both inside the USA. and a location in at least one other foreign country
Internet Only - The business only does business on the internet and has no store locations
DISCLAIMER:
By signing this document your company attests that this is true and accurate information.  The Revdex.com reserves the right to request validation of the above information at any time.   Please notify the Revdex.com immediately if any of the information changes in the future.
 



Submitted by Name:


Robert P[redacted]




Submitted by Title


Director of Parts & Service




Date:


12/07/2015



Please complete this form and fax to the Revdex.com a 713.867.4947

The vehicle warranty is provided by the manufacturer. As a dealer, we must have factory authorization prior to replacing your windshield. We were unable to obtain authorization due to a chip being present along the line of the crack. This is an issue that needs to be presented to your insurance...

company for proper resolution. We would be happy to discount the glass replacement as much as possible to help reduce the "sting" of the deductible. Please let me know how we can help.Best regards,Robert [redacted]Parts and Service Director281-582-8620

Unfortunately, I am unable to guarantee an outcome but will be happy to reset the appointment if you would like to do so. The Factory District Service Manager will be back in Houston sometime during the month of July. Please let me know your decision.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
First, do not insult me and tell me I did not hear what Santos Westside Lexus field technician stated about my vehicle. I do not enjoy making unnecessary visits. I've had this issue and it was a short term fix. The noise is there and I want a permanent fix. I could also record the noise within my vehicle therefore it could be on file as well.  The Lexus vehicle is a joke! Regards, [redacted]

Definitely an issue that has to be resolved at the Factory level instead of the Dealer level, sorry there's not a quicker and simpler solution for you. Should you change your mind we can always reset the appointment, would probably need two or three weeks advance notice since they travel to Houston from Atlanta.