Notino Corp

Complaint: [redacted] I am rejecting this response because: I offered to come to the local location and present my identification The business wanted me to email my license and part of my credit card over the email system which I think presents a more serious issue for hackers to defraud me The response the business gave seemed automated and Notino seems to be a fraudulent business in itself There was nothing unusual in my transaction as compared to any other online transaction that I did online with much more credible merchants.....like [redacted] Regards, [redacted]

Hi [redacted] and thank you for your feedback! We here you loud and clear I apologize for the unpleasant experience you hadWe have measures in place to protect our customers and us from potential fraud and this is why we have asked you to provide additional informationNot every case is the same but we treat each case the same way, no exceptions! Even though your order was a small amount, it still came up as potentially fraudulent! Again apologies for the inconvenience and frustrationWe are working hard on making the shopping experience on Notino.com a great one.Have a great year and thank you again for giving us a chance.Yours Truly,Notino

Im very happy with my purchase! Everything was well packedIt came via UPS in daysWill definitely purchase againI bought the Galloway Royal Essence 2.5oz, Thank you,

Hello, As per our phone conversation, I am forwarding you the transaction ID for a refund of the order [redacted] ID: [redacted] Time: 2017/03/ Amount of: USD Best regards, Michelle

There is nothing more we can add to thisWe cannot process your order if we believe the order is fraudulent! Thank you,***

There is nothing more we can add to thisWe cannot process your order if we believe the order is fraudulent!
Thank you,***

Hi *** and thank you for your feedback! We here you loud and clear I apologize for the unpleasant experience you hadWe have measures in place to protect our customers and us from potential fraud and this is why we have asked you to provide additional informationNot every case is
the same but we treat each case the same way, no exceptions! Even though your order was a small amount, it still came up as potentially fraudulent! Again apologies for the inconvenience and frustrationWe are working hard on making the shopping experience on Notino.com a great one.Have a great year and thank you again for giving us a chance.Yours Truly,Notino

Complaint: ***
I am rejecting this response because:I offered to come to the local location and present my identification The business wanted me to email my license and part of my credit card over the email system which I think presents a more serious issue for hackers to defraud me The response the business gave seemed automated and Notino seems to be a fraudulent business in itself There was nothing unusual in my transaction as compared to any other online transaction that I did online with much more credible merchants.....like *** *** ***.
Regards,
*** ***

Hi [redacted] and thank you for your feedback!   We here you loud and clear.  I apologize for the unpleasant experience you had. We have measures in place to protect our customers and us from potential fraud and this is why we have asked you to provide additional information. Not every case...

is the same but we treat each case the same way, no exceptions! Even though your order was a small amount, it still came up as potentially fraudulent! Again apologies for the inconvenience and frustration. We are working hard on making the shopping experience on Notino.com a great one.Have a great 2017 year and thank you again for giving us a chance.Yours Truly,Notino

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Ok thanks I've had death in my family and lost track of this still confused but thanks I thought this was settled thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I offered to come to the local location and present my identification.  The business wanted me to email my license and part of my credit card over the email system which I think presents a more serious issue for hackers to defraud me.  The response the business gave seemed automated and Notino seems to be a fraudulent business in itself.  There was nothing unusual in my transaction as compared to any other online transaction that I did online with much more credible merchants.....like [redacted]. 
Regards,
[redacted]

Im very happy with my purchase! Everything was well packed. It came via UPS in 3 days. Will definitely purchase again. I bought the Galloway Royal Essence 2.5oz,
Thank you,

Hello,    As per our phone conversation, I am forwarding you the transaction ID for a refund of the order [redacted].   ID: [redacted] Time: 2017/03/07  Amount of: 68.03 USD   Best regards,  Michelle