NorWest Financial

June 7, 2017 Revdex.com 2800 Euclid Avenue 4th Floor Cleveland, Ohio 44115-2408 Re: ID [redacted] To Whom It May Concern; Customer [redacted] made his purchase on January 18, 2017 and at that time put a down payment of $170.00 on his invoice balance of $367.20. His order was placed, item was received and held until customer pick up on March 30, 2017. At that time another salesperson on staff helped [redacted] and very clearly recalls giving the customer both pieces on his invoice and having him sign the paper work accordingly, which I have attached for reference. We then did not hear from the customer until May 12, 2017 which was 6 weeks later after pick up. Taking into consideration that mistakes happen and even though we had all the paperwork proving receipt of the items we agreed to split the cost with the customer. On May 25, 2017 the customer returned to pick up the new recirculating kit and willingly paid the $27.00 plus tax. Please see also attached email communication between our salesperson and Mr, Hill. We have now received this complaint with no further communication from [redacted]. Sincerely, Becky K[redacted] Snow Bros. Appliance 440-449-2650 Fax:440-449-6257 5528 Mayfield Road. Lyndhurst, OH 44124 www.snowappliance.corn