Northwest Associates

The Customer did not live up to the requirements of the warrantyThe customer is also veryvulgar when speaking with him to explain the warranty.We do not want him in our dealership ever again

I had previously submitted a complaint (ID [redacted] ) regarding unsolicited sales callsThe resolution of that complaint was that the dealership would remove me from their call listAt 9:42am EST on Feb-(Today) I received a phone call from [redacted] representing themselves as Beaver County Chrysler Jeep DodgeThe nature of the call is the same as all others, asking if I still own my Dodge Charger because they would like to purchase it from meI explained to the person that I have requested to be removed from this call list repeatedly and even contacted the Revdex.com regarding this issueThis is absolutely unacceptableI have had no contact with BCCJD since the complaint was filed initially yet their abusive and intrusive calls continue.To honor my request, and the request of all persons, to discontinue unsolicited sales calls

Revdex.com Holiday Dr, Suite Pittsburgh, PA 15220RE: ID *** ***Dear ***,The customer came to our store and wanted to get approved on a vehicleWe explained that we work with several lenders and would try our best to assist himWe worked for a week to get him
an approval and after we obtained an approval he backed outI never had a conversation with him on the phone.Sincerely,PJ L***

January 04, 2018Revdex.comHoliday Dr, Suite 200Pittsburgh, PA 15220RE: ID: ***Dear ***,We will delete the customer information and will not contact himIf they do business with us again their contact# will be in our system again, howerer.Please contact me at
*** to discuss if necessary.Sincerely,PJ L***

January 04, 2018Revdex.com400 Holiday Dr, Suite 220Pittsburgh, PA 15220RE: ID# [redacted]Dear [redacted],We did not require the customer to purchase the service contract or Gap insurance. If they want to cancel the policy they need to come in and sign the required paperwork.Sincerely,PJ...

L[redacted]

I had previously submitted a complaint (ID [redacted]) regarding unsolicited sales calls. The resolution of that complaint was that the dealership would remove me from their call list. At 9:42am EST on Feb-12 (Today) I received a phone call from [redacted] representing themselves as Beaver County Chrysler Jeep Dodge. The nature of the call is the same as all others, asking if I still own my 2014 Dodge Charger because they would like to purchase it from me. I explained to the person that I have requested to be removed from this call list repeatedly and even contacted the Revdex.com regarding this issue. This is absolutely unacceptable. I have had no contact with BCCJD since the complaint was filed initially yet their abusive and intrusive calls continue.To honor my request, and the request of all persons, to discontinue unsolicited sales calls.

The Customer did not live up to the requirements of the warranty. The customer is also veryvulgar when speaking with him to explain the warranty.We do not want him in our dealership ever again.

July 5, 2017In reference to complaint ID# [redacted], [redacted] was aware of thevehicle condition at the time of delivery. He inspected the vehicle and we madehim aware that we were selling the vehicle in the condition it was in.Sincerely,PJ L[redacted]Owner

Revdex.com, I was told by the salesman, Mike M[redacted], that because of my credit, I would only be approved for my car loan if I purchased the service agreement for the amount of $2442.00. I was recently refunded $1996.11 for this agreement, but told that I could not have a full refund. I purchased the gap insurance willingly, so the amount in the original complaint was my mistake. Because I was lied to about being required to purchase the service contract in order to obtain the loan, I am currently still owed $445.89.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have asked [redacted] if she wants to trade this vehicle. I have spoken to herpersonally, as have my service writer and manage, so I do not understand her “decency to callback” comment.I will gladly work with her personally if she truly wants to trade this vehicle.