Company failed to deliver services under the contract In April we signed a contract with Mirage Pools for the construction of an in-ground pool and spaThe contract states a 45-day construction period As of January the construction has not been completed and is not returning my calls A subcontractor has placed a $4,lien on my property for non-payment by Mirage Pools although Mirage stated that no subcontractors would be used in the construction
Mirage put in my pool a year agoRust spots keep popping up on the sides and bottom of the pool because of bits of metal in the pebble productMirage uses C.LIndustries for their pebble and C.LIndustries Territory Manager, [redacted] saw this first hand when he looked at my pool last year and diagnosed itI was told by Mirage I wasn't the only one this had happened toNeither Mr[redacted] or anyone at Mirage seems apologetic surprisingly and this looks to be an ongoing problem I will have to deal with in the future At the end of the two week pebble curing process brown lines appeared on the bottom of the pool that looks to be dirt that cured in(Yes, I had my water tested and it's not a problem with metals in the water.) Mirage told me they would chemically burn the pool to remove the stains It's been over a year and I'm still waiting I also have unsightly cracks in the concrete decking of the pool that appeared after weeks of the concrete being pouredMirage came
On 5/19/signed a contract for pool completion to be done in days Completed SeptXX XXXX Has been leaking since and we have had enormous water bills from filling the pool Have all email contacts with our concerns to [redacted] On JanX XXXX we called them out because the outdoor fireplace is leaning and has broken apart in several places On 2/15/Mirage Pools signed an agreement that they would demo and rebuild the fireplace within business days days will be March 15, They told us Saturdays in a row someone would be out to start No one shows and they do not cancel or let us know anything We have lost numerous days of work waiting on Mirage Pools They not only did not meet the contract on the pool completion, but it leaks and we have a faulty outdoor fireplace Any help appreciated We made all payments on time and kept up our end of the contract
In February 2016, we contracted with Mirage Pools (Young Guns, Inc) of Cumming, GA to build us an in-ground poolAs of September 15, 2016, the job has yet to be completed, but yet they have been paid in full an amount of $70kComplaint #1) While the pool was filled three weeks ago, they have yet to put up the fence that we already paid forOur homeowner's policy will not insure the pool due to no fence being installedShould an accident happen, they will solely come after us, and we would then go after Mirage PoolsPriority one needs to be installing the fenceComplaint #2)Upon having the pool filled for three weeks, the inside of the pool was to be scrubbed with a brush for days to cure the pebble techThe brush finally arrive at the day markThey have also had our pool filter running for three weeks non-stopWe are supposed to be provided a two month pool service...we have not seen a service companyThe Polaris (vacuum) in the pool has a torn attached net to catch deb
On 5/19/signed a contract for pool completion to be done in days Completed SeptXX XXXX Has been leaking since and we have had enormous water bills from filling the pool Have all email contacts with our concerns to *** *** On JanX XXXX we called them out because the outdoor fireplace is leaning and has broken apart in several places On 2/15/Mirage Pools signed an agreement that they would demo and rebuild the fireplace within business days days will be March 15, They told us Saturdays in a row someone would be out to start No one shows and they do not cancel or let us know anything We have lost numerous days of work waiting on Mirage Pools They not only did not meet the contract on the pool completion, but it leaks and we have a faulty outdoor fireplace Any help appreciated We made all payments on time and kept up our end of the contract
I had a salesman from Mirage Pools to my house when we were thinking about putting a pool inHe asked at the end of his visit if we would like to lock in the "winter price special" by writing a check for $for him to holdHe assured me if we changed our minds we would get the check backHe also stated if we went through with the pool build that we would have to give Mirage the opportunity to beat any other company's estimateIf they couldn't then I get the check back
I was very surprised to see the check get cashed days laterI spoke to people at Mirage over the past year and was told that it was best to have them hold the check because "pool prices have gone up and if they refund my money I'd have a higher estimate"
We decided not to put a pool in due to my husband losing his good paying job and not finding something to replace the same incomeI called to get a refund of my $and they told me that they won't refund me the money! Even though I never had a pool put in
Mirage put in my pool a year agoRust spots keep popping up on the sides and bottom of the pool because of bits of metal in the pebble productMirage uses C.LIndustries for their pebble and C.LIndustries Territory Manager,*** saw this first hand when he looked at my pool last year and diagnosed itI was told by Mirage I wasn't the only one this had happened toNeither Mr.*** or anyone at Mirage seems apologetic surprisingly and this looks to be an ongoing problem I will have to deal with in the future
At the end of the two week pebble curing process brown lines appeared on the bottom of the pool that looks to be dirt that cured in(Yes, I had my water tested and it's not a problem with metals in the water.) Mirage told me they would chemically burn the pool to remove the stains It's been over a year and I'm still waiting
I also have unsightly cracks in the concrete decking of the pool that appeared after weeks of the concrete being pouredMirage came
we've paid 95% $63,for a pool project costing $67,There was a day period after the payment was made with no work
*** sold us the poolOur dig date was 12/9/All phases were going very quickly until the third installment check was paid getting us 95% paidWe've paid 63,of our $67,pool project as of 12/30/Mirage Pools has phases to pay per their contractWe had a day period after that 12/30/check was given with lies and no work at allMid March they came out to do the Coping and again the lies have started and no work againWe were told days for this pool project with obvious weather being considered to add onto the projectWhat makes it worse is all the lies, the days of sunshine with no work and they continue to tell liesWe really would just like to have the work completed with an honest end dateWe have small children and our back yard is a total disasterHere's our pool mess as of 4/12/We would like the materials for
Company failed to deliver services under the contract
In April we signed a contract with Mirage Pools for the construction of an in-ground pool and spaThe contract states a 45-day construction period
As of January the construction has not been completed and is not returning my calls
A subcontractor has placed a $4,lien on my property for non-payment by Mirage Pools although Mirage stated that no subcontractors would be used in the construction
Company failed to deliver services under the contract In April we signed a contract with Mirage Pools for the construction of an in-ground pool and spaThe contract states a 45-day construction period As of January the construction has not been completed and is not returning my calls A subcontractor has placed a $4,lien on my property for non-payment by Mirage Pools although Mirage stated that no subcontractors would be used in the construction
Mirage put in my pool a year agoRust spots keep popping up on the sides and bottom of the pool because of bits of metal in the pebble productMirage uses C.LIndustries for their pebble and C.LIndustries Territory Manager, [redacted] saw this first hand when he looked at my pool last year and diagnosed itI was told by Mirage I wasn't the only one this had happened toNeither Mr[redacted] or anyone at Mirage seems apologetic surprisingly and this looks to be an ongoing problem I will have to deal with in the future At the end of the two week pebble curing process brown lines appeared on the bottom of the pool that looks to be dirt that cured in(Yes, I had my water tested and it's not a problem with metals in the water.) Mirage told me they would chemically burn the pool to remove the stains It's been over a year and I'm still waiting I also have unsightly cracks in the concrete decking of the pool that appeared after weeks of the concrete being pouredMirage came
On 5/19/signed a contract for pool completion to be done in days Completed SeptXX XXXX Has been leaking since and we have had enormous water bills from filling the pool Have all email contacts with our concerns to [redacted] On JanX XXXX we called them out because the outdoor fireplace is leaning and has broken apart in several places On 2/15/Mirage Pools signed an agreement that they would demo and rebuild the fireplace within business days days will be March 15, They told us Saturdays in a row someone would be out to start No one shows and they do not cancel or let us know anything We have lost numerous days of work waiting on Mirage Pools They not only did not meet the contract on the pool completion, but it leaks and we have a faulty outdoor fireplace Any help appreciated We made all payments on time and kept up our end of the contract
In February 2016, we contracted with Mirage Pools (Young Guns, Inc) of Cumming, GA to build us an in-ground poolAs of September 15, 2016, the job has yet to be completed, but yet they have been paid in full an amount of $70kComplaint #1) While the pool was filled three weeks ago, they have yet to put up the fence that we already paid forOur homeowner's policy will not insure the pool due to no fence being installedShould an accident happen, they will solely come after us, and we would then go after Mirage PoolsPriority one needs to be installing the fenceComplaint #2)Upon having the pool filled for three weeks, the inside of the pool was to be scrubbed with a brush for days to cure the pebble techThe brush finally arrive at the day markThey have also had our pool filter running for three weeks non-stopWe are supposed to be provided a two month pool service...we have not seen a service companyThe Polaris (vacuum) in the pool has a torn attached net to catch deb
On 5/19/signed a contract for pool completion to be done in days Completed SeptXX XXXX Has been leaking since and we have had enormous water bills from filling the pool Have all email contacts with our concerns to *** *** On JanX XXXX we called them out because the outdoor fireplace is leaning and has broken apart in several places On 2/15/Mirage Pools signed an agreement that they would demo and rebuild the fireplace within business days days will be March 15, They told us Saturdays in a row someone would be out to start No one shows and they do not cancel or let us know anything We have lost numerous days of work waiting on Mirage Pools They not only did not meet the contract on the pool completion, but it leaks and we have a faulty outdoor fireplace Any help appreciated We made all payments on time and kept up our end of the contract
I had a salesman from Mirage Pools to my house when we were thinking about putting a pool inHe asked at the end of his visit if we would like to lock in the "winter price special" by writing a check for $for him to holdHe assured me if we changed our minds we would get the check backHe also stated if we went through with the pool build that we would have to give Mirage the opportunity to beat any other company's estimateIf they couldn't then I get the check back
I was very surprised to see the check get cashed days laterI spoke to people at Mirage over the past year and was told that it was best to have them hold the check because "pool prices have gone up and if they refund my money I'd have a higher estimate"
We decided not to put a pool in due to my husband losing his good paying job and not finding something to replace the same incomeI called to get a refund of my $and they told me that they won't refund me the money! Even though I never had a pool put in
Mirage put in my pool a year agoRust spots keep popping up on the sides and bottom of the pool because of bits of metal in the pebble productMirage uses C.LIndustries for their pebble and C.LIndustries Territory Manager,*** saw this first hand when he looked at my pool last year and diagnosed itI was told by Mirage I wasn't the only one this had happened toNeither Mr.*** or anyone at Mirage seems apologetic surprisingly and this looks to be an ongoing problem I will have to deal with in the future
At the end of the two week pebble curing process brown lines appeared on the bottom of the pool that looks to be dirt that cured in(Yes, I had my water tested and it's not a problem with metals in the water.) Mirage told me they would chemically burn the pool to remove the stains It's been over a year and I'm still waiting
I also have unsightly cracks in the concrete decking of the pool that appeared after weeks of the concrete being pouredMirage came
we've paid 95% $63,for a pool project costing $67,There was a day period after the payment was made with no work
*** sold us the poolOur dig date was 12/9/All phases were going very quickly until the third installment check was paid getting us 95% paidWe've paid 63,of our $67,pool project as of 12/30/Mirage Pools has phases to pay per their contractWe had a day period after that 12/30/check was given with lies and no work at allMid March they came out to do the Coping and again the lies have started and no work againWe were told days for this pool project with obvious weather being considered to add onto the projectWhat makes it worse is all the lies, the days of sunshine with no work and they continue to tell liesWe really would just like to have the work completed with an honest end dateWe have small children and our back yard is a total disasterHere's our pool mess as of 4/12/We would like the materials for
Company failed to deliver services under the contract
In April we signed a contract with Mirage Pools for the construction of an in-ground pool and spaThe contract states a 45-day construction period
As of January the construction has not been completed and is not returning my calls
A subcontractor has placed a $4,lien on my property for non-payment by Mirage Pools although Mirage stated that no subcontractors would be used in the construction