Northern Handicapped Products Inc

1. The original purchase and install of the product was from [redacted], 2. The warranty is provided by Pella Corporation 3. Pella Windows & Doors is an independent franchise selling and servicing Pella Windows 4. The warranty on the windows is 2 years on labor, 10 years on product. 5. The window was...

purchased from [redacted] in 2006 6. Per the warranty the new product was shipped to customer at no charge 7. Per the warranty, Pella Corp is not responsible for labor to re-install new window 8. If the customer wants to pursue this further, any complaint should be directed to either [redacted], who sold and installed the window or Pella Corp 9. Pella Windows & Doors should be removed from this complaint, as it did not sell, install the window or provided the warranty

This issue has been resolved, We received the customer’s check on March 13,2017 and as per our agreement we have accepted her check as payment in full.   Jack

Please note that we have resolved this matter with Mr. [redacted] and are providing the additional $4,000 credit. Thank You,[redacted]Pella Windows and Doors