Northcraft Fine Floor Covering

Company offered quote of $6.40/sf for flooring plus installation fee for floors. We made a down payment to initiate the order and the pricing on the receipt/invoice for this remained the same, two line items: 1) materials at $6.40/sf and installation fee.

Work has now been completed and we received a new invoice with a new cost for materials ($6.93/sf) and new line items for materials that were discussed and thought to be included in initial quote. These new materials total approximately $475. We called three other suppliers and received quotes on these additional materials for $286, $344 and $382 respectively.

This company is used by Summit Homes. We purchased a new home and tile on the fireplace was supposed to be re done prior to closing. It was not done and several repairs have been attempted but the end result is much worse. It was agreed that the entire fireplace tile work needs to be replaced and not repaired with the owner of the company.

On multiple occasions the installation crew simply did not show up. No communication from the company was ever initiated to notify that crews were either hours late or simply were not showing up. On another occasion a crew came with enough materials to attempt another repair, but scratched my fireplace insert and the tile work was again far from acceptable. Pictures were proved to Summit Homes and the owner of Northcraft. I was finally able to talk to the owner and they said the entire fireplace would be re done. No crew showed up on the scheduled date. I was finally able to obtain an email and the owner rescheduled the job to be done again today 2/3/18. Today they showed up but without the required material once again.