North Star Gas Company, LLC DBA YEP Energy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Their statement "The calculations offered by [redacted] do not consider that [redacted] would have been charging him for natural gas supply as well, or that [redacted] did not guarantee any equal amount of cost to ***" is in errorI did consider what [redacted] would have charged me My calculations were based on the difference between what [redacted] would have charged me and what [redacted] did charge meSecond, [redacted] presented themselves as a "discount" supplierOf course, natural gas prices fluctuate with market conditions and cannot be locked in, but [redacted] promised to supply the gas AT A DISCOUNTAt no time while supplying my gas, even during the first two month guaranteed 10% savings period, were ***'s prices at a discount to ***'sThe best they did was to offer rates comparable to ***'s during the first two monthsThis is patently advertisingFurthermore, when I confronted the [redacted] representative about my bill and the rates being charged by [redacted] verses ***, the representative said they had no way of knowing what ***'s rates wereThis merely reinforces the fraudulent nature of their claims to offer gas at a discount

[redacted] ***, [redacted] is willing to audit your entire account to ensure that you see the savings for the first two months and we can also show the difference during the course of your term Please send your calculations to [redacted] and we will get going on a full investigation of your claims However, the contract did not guarantee anything after the first two months Additionally, ***'s calculations are counterintuitive and they use procurement credits and the like to make the comparison even more difficult Hence, the need for your calculation, including the source of your information for ***'s rates Our goal is to ensure that the issues you raised are met with full sincerity Thank you for your time in helping to resolve this matter Sincerely, [redacted] Energy

To Whom It May Concern:
*** has reviewed the complaint and would like to hereby state the following. *** *** signed up for a two year contract with guaranteed 10% savings over *** during the first two months. This is a standard introductory program. After the first two months,
the remainder of the term is based on then current market conditions. *** made no claim of savings beyond the first two months. A customer's recourse is that they are free to break their contract without penalty or fee. The calculations offered by *** *** do not consider that *** would have been charging him for natural gas supply as well, or that *** did not guarantee any equal amount of cost to ***.
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Their statement "The calculations offered by [redacted] do not consider that [redacted] would have been charging him for natural gas supply as well, or that [redacted] did not guarantee any equal amount of cost to [redacted]. " is in error. I did consider what [redacted] would have charged me.  My calculations were based on the difference between what [redacted] would have charged me and what [redacted] did charge me. Second, [redacted] presented themselves as a "discount" supplier. Of course, natural gas prices fluctuate with market conditions and cannot be locked in, but [redacted] promised to supply the gas AT A DISCOUNT. At no time while supplying my gas, even during the first two month guaranteed 10% savings period, were [redacted]'s prices at a discount to [redacted]'s. The best they did was to offer rates comparable to [redacted]'s during the first two months. This is patently false advertising. Furthermore, when I confronted the [redacted] representative about my bill and the rates being charged by [redacted] verses [redacted], the representative said they had no way of knowing what [redacted]'s rates were. This merely reinforces the fraudulent nature of their claims to offer gas at a discount.

[redacted],
[redacted] is willing to audit your entire account to ensure that you see the savings for the first two months and we can also show the difference during the course of your term.  Please send your calculations to [redacted] and we will get going on a full investigation of your claims.  However, the contract did not guarantee anything after the first two months.  Additionally, [redacted]'s calculations are counterintuitive and they use procurement credits and the like to make the comparison even more difficult.  Hence, the need for your calculation, including the source of your information for [redacted]'s rates.
Our goal is to ensure that the issues you raised are met with full sincerity.  Thank you for your time in helping to resolve this matter.
Sincerely,
[redacted] Energy

To Whom It May Concern:YEP Energy enrolled  Mr. Wildauer on a 24 month plan.  The plan guaranteed a 10% over PG&E for the first two months of service.  Following the first two months, YEP Energy served the customer based on market prices and the necessary expenses of providing...

such natural gas.  YEP Energy never claimed to save the customer money over the course of the contract, following the introductory period.  Additionally, YEP would appreciate if the customer did calculate his savings, as PG&E bills the customer a natural gas supply charge, but also issues "procurement credits" that are a part of the program.  YEP Energy would like to see such calculations, including the procurement credits, in order to move further on this complaint.  The product that the customer enrolled with had no early termination fee, and as a part of the enrollment, this was known.  If the customer was unhappy with the rate that was being procured, the customer had the right to cancel the contract without penalty.  The customer did not do so until recently, some two years following the enrollment.Many times bills escalate in the winter months due to more consumption.  YEP Energy would also like the customer to consider this prior to submitting further information.Should there be any additional questions, please don't hesitate to ask.Thank you,Christian B[redacted]YEP [email protected]