North Shore Golf and Country Club

Complaint: [redacted] I am rejecting this response because: 1) you been running 26+tax and range token for months.? Are you saying [redacted] is to stupid to remember the special from the prior weeks? ? 2) In the last 2month i"ve played your course twice and he overcharged me both timesfirst time got my money backThe same group I"ve played with played north shore course time in the last 2month and [redacted] tried to overcharge them evertimeIts to habitual to be an accident [redacted] have been working at north shore to long to claim ignorance ? 3) I've gather a few people who claim they have been wronged by north shore golf courseI'm sure I will find more ? I am waiting for a reply from the AG, and talking to the korean community leadersWill go from there ? Im waiting for a reply from the AG will go from there

Dear Revdex.com, July 6, 2016PO Box 1000Dupont, WA 98327Re: Complaint ID ***After reviewing the customer complaint referenced above I would first and foremost like to apologize to the customer for the poor treatment he received from our employee, **It is also apparent that the
customer was in fact overcharged in this instance
There are a few points I would like to clarify in the customer’s complaint
1.) “ The website clearly states $which includes taxes, range token, and green fee”The website he is referring to is I believe the GOLFNOW website, a third-party tee time providerOur own website clearly states that the Weekday twilite rate for play after 3pm is $which includes tax but not a range token.The reason I bring this up is because tee-times purchased through the GOLFNOW website vary greatly in price and inclusions, such as range balls, power carts and even whether or not tax is to be collected, or included with the purchase priceThis is one of the reasons that customers who make tee-time reservations through the GOLFNOW website are advised “A printed copy of this confirmation must be presented at the pro shop or your tee-time will not be honored”You may or not be surprised to learn that many, many customers show up without their printed confirmation and rather than not honoring their reservation we, time permitting either call GOLFNOW to get a verification or if we are able to leave the front desk unattended we are able to go next door to the golf course offices and check the confirmation faxes which we receive in most instances.2.) “ I found out this was happening everyday to non english speaking customers, I’m asain (sic) and I assumed he sterotyped me to be non English speaking.”I am not quite sure how to even respond to this complaint as our customer mais widely diverse with customers of Asian descent making up a large percentage of our customer base if not the largest percentageI have spoken with many of our Asian customers about ** in the past and while he has angered some, a larger portion of them are treated well and fairly by him and consider him their friend.As far as the everyday comment, I would point out that ** works the front desk on one afternoon each week with the rest of his duties being administrative and not in customer service. After speaking with ** it became apparent that ** handled this situation unacceptably and he (**) also recognizes thisI wish *** *** would have contacted me directly as I could have dealt with this directly with him, but I realize he was quite angry as ** related to me that *** *** called him from the golf course and was yelling and swearing at ** over the phone.We obviously owe *** *** and his party a refund of $each which we are happy to refund to him, or perhaps they would like to play a complimentary game at some time in the future of which I could supply some passes for

Complaint: ***I am rejecting this response because:
1) you been running 26+tax and range token for months. Are you saying ** is to stupid to remember the special from the prior weeks?
2) In the last 2month i"ve played your course twice and he overcharged me both timesfirst time got my money backThe same group I"ve played with played north shore course time in the last 2month and ** tried to overcharge them evertimeIts to habitual to be an accident** have been working at north shore to long to claim ignorance
3) I've gather a few people who claim they have been wronged by north shore golf courseI'm sure I will find more
I am waiting for a reply from the AG, and talking to the korean community leadersWill go from there
Im waiting for a reply from the AG will go from there

Complaint: ***I am rejecting this response because:
1) you been running 26+tax and range token for months. Are you saying ** is to stupid to remember the special from the prior weeks?
2) In the last 2month i"ve played your course twice and he overcharged me both timesfirst time got my money backThe same group I"ve played with played north shore course time in the last 2month and ** tried to overcharge them evertimeIts to habitual to be an accident** have been working at north shore to long to claim ignorance
3) I've gather a few people who claim they have been wronged by north shore golf courseI'm sure I will find more
I am waiting for a reply from the AG, and talking to the korean community leadersWill go from there
Im waiting for a reply from the AG will go from there

Dear Revdex.com, July 6, 2016PO Box 1000Dupont, WA 98327Re: Complaint ID [redacted]After reviewing the customer complaint referenced above I would first and foremost like to apologize to the customer for the poor treatment he received from our employee, **. It is also apparent that the...

customer was in fact overcharged in this instance.
There are a few points I would like to clarify in the customer’s complaint.  
1.) “ The website clearly states $26.00 which includes taxes, range token, and green fee”The website he is referring to is I believe the GOLFNOW website, a third-party tee time provider. Our own website clearly states that the Weekday twilite rate for play after 3pm is $26 which includes tax but not a range token.The reason I bring this up is because tee-times purchased through the GOLFNOW website vary greatly in price and inclusions, such as range balls, power carts and even whether or not tax is to be collected, or included with the purchase price. This is one of the reasons that customers who make tee-time reservations through the GOLFNOW website are advised “A printed copy of this confirmation must be presented at the pro shop or your tee-time will not be honored”. You may or not be surprised to learn that many, many customers show up without their printed confirmation and rather than not honoring their reservation we, time permitting  either call GOLFNOW to get a verification or if we are able to leave the front desk unattended we are able to go next door to the golf course offices and check the confirmation faxes which we receive in most instances.2.) “ I found out this was happening everyday to non english speaking customers, I’m asain (sic) and I assumed he sterotyped me to be non English speaking.”I am not quite sure how to even respond to this complaint as our customer make-up is widely diverse with customers of Asian descent making up a large percentage of our customer base if not the largest percentage. I have spoken with many of our Asian customers about ** in the past and while he has angered some, a larger portion of them are treated well and fairly by him and consider him their friend.As far as the everyday comment, I would point out that ** works the front desk on one afternoon each week with the rest of his duties being administrative and not in customer service. After speaking with ** it became apparent that ** handled this situation unacceptably and he (**) also recognizes this. I wish [redacted] would have contacted me directly as I could have dealt with this directly with him, but I realize he was quite angry as ** related to me that [redacted] called him from the golf course and was yelling and swearing at ** over the phone.We obviously owe [redacted] and his party a refund of $3.80 each which we are happy to refund to him, or perhaps they would like to play a complimentary game at some time in the future of which I could supply some passes for.