North Shore Commercial Door Company

The customer ordered the wrong springsThe order that was placed with us was for a 16XdoorThey sent us a picture of the spring tag and it clearly shows 16XdoorDue to the fact the customer is at fault our policy of no returns on springs standsI am sorry that the customer did not take the time to order the correct springs then decided to blast our good name by doing negative reviews See what customer ordered in this screen shot: The customer ordered the wrong springBelow is two screen shotsOne is of what was ordered and the other shows a picture hes sent us of his current spring labelAs you can see he ordered for a 16Xdoor when he needed a spring for a 16XdoorOur return policy clearly states that springs are not returnableThis is an error by the customer not our companyThe customer decided to not take the time to make sure they were ordering the correct partThen decided to bash us all over the internet for a mistake that clearly he madeI would ask that this case be closed and a note be placed on the complainants file of providing reviews and complaints See screen shot of what was ordered: To return an order you must receive a RMA, please fill out the form below.No RMA's will be issued by phone, please fill out the RMA request form belowNo return will be accepted without an RMA being issued.Purchases may be returned for any reason within daysWe do not accept returns after days from delivery.Item(s) MUST be returned in their original shipped condition and include all related parts, factory packaging and instructions.All returned orders are assessed a 10% return feeShipping and handling fees are not refundable.Items returned incomplete are subject to additional fees to replace or repack components(IE: batteries, visor clips, instructions, etc.).Items returned damaged, used, or non re-sell-able are not refunded.Garage Door Springs are not returnableAll of our springs are made to order and cannot be resold or returned to our vendor therefor we cannot except them backWe are sorry for any inconvenience this may cause

This customer is not being truthful in this reportThe customer placed the order via the website and was only charged $shippingUnfortunately the item he purchased is no longer madeThe manufacturer informed us of this issue just this weekAs a result we issued a refund in full as soon as we found out the stock issue

We clearly stat in the add that the size of the springs will change when long life springs are pickedSee screen Shot below: With that said as long as you gave us the correct measurements of your old spring the springs will workPlease try them and if you have any issues contact us

Purchases may be returned for any reason within daysWe do not accept returns after days from delivery

We have been having issues with our internet lines for a week and a halfOur phone are internet based as wellWe have been doing everything we can during this time to help satisfy our customers needsI am sorry that this has occurredWe will be issuing you a credit as requestedWe will also be sending a RMA with prepaid shipping label to return the board to usLuckly as of this morning our issues with the internet is solved so we will be back to normal

No, I never received the additional refund for the return shipping from North Shore Garage DoorHowever, after reviewing the issue [redacted] stepped in and gave me a Goodwill Refund to offset the return shipping cost that North Shore refused to payNorth Shore never did as they claimed

[redacted] <casey_ [redacted] @yahoo.com>Attachments9:52 AM (22 hours ago)to me I have received a harassing and insulting call from Matt O' [redacted] regarding my complaint. See attached email from Matt denying knowledge of the call and a screen shot from my phone showing a call from his business that lasted 7 minutes.Obviously he has credibility issues and is trying to deny and cover his tracks. I would like my money back from this company and forget I ever did business with them.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have paid two different garage door companies to come and install the springs- neither will stating they do not fit in length I can not believe a company can not stand behind a product for a measely hundred dollars...quite sad You should consider training on raising your bar on enhanced business etiquette coupled with customer satisfaction results Thanks for wasting even more of my time- at least I'm not getting blown off w/ cheesy computer generated responses- like I was! Regards, [redacted]

THe customer may send them back per our new posted policyI believe if they would have tried the springs they would have worked To return an order you must receive a RMA, please fill out the form below.No RMA's will be issued by phone, please fill out the RMA request form belowNo return will be accepted without an RMA being issued.Purchases may be returned for any reason within daysWe do not accept returns after days from delivery.Item(s) MUST be returned in their original shipped condition and include all related parts, factory packaging and instructions.All returned orders are assessed a 10% return feeShipping and handling fees are not refundable.Items returned incomplete are subject to additional fees to replace or repack components(IE: batteries, visor clips, instructions, etc.).Items returned damaged, used, or non re-sell-able are not refunded.There is a 25% restocking fee on all Garage Door Springs.All of our springs are made to orderWe are sorry for any inconvenience this may cause

Dear [redacted] ***Your RMA # is [redacted] Please write your RMA# on the outside of the package where it is clearly visiblePlease include a copy of this email with your returnAlso, all returns MUST include the original box and instructions, if any, that the product was shipped in to avoid additional surchargesThank you.SEND THE ITEM BACK TO:NORTH SHORE DOOR RETURNSRMA# [redacted] EDGEWOOD STREETELYRIA OH 44035Thank You!

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI called the company to place the orderthe company representative on the phone told me the shipping charge was $I explained the cost of shipping online was $The company representative told me they had not updated the website yetThis is why I ordered the item onlinethe company is not truthful in their response on this pointI got an e-main on February 14, saying "the item is expected to ship no later than Tuesday" (See attachment)as you can se, the company is selling items it is in not in possession of or able to getI was able to purchase the exact item from another vendorAgain the company is not truthful when dealing with their customers Regards, [redacted] ***

We have reviewed the complaint from this customerI also went into the records and confirmed we sent his what he ordered and what we sent will work with his openerWe explained to the customer before and after the sale he would need to program the remoteWe tried to explain the process and he simply did not have the mental capacity to understandWe then referred him to the manufacturer and he became very rude and used fowl languageAt this point if the customer can not figure out how to program the remote he may use our return process and we will issue a refund per our policy Thank you, Matt O [redacted]

This is not our issue any longerTHe customer needs to communicate with [redacted] I have no idea what charges are going to be

I have already presented my case. I have nothing further to ad. We are going to stand behind our posted policy. NO RETURNS ON SPRINGS.. If the customer would have ordered the correct springs this would not have been an issue. We make it clear that springs are made to order and CAN NOT be RETURNED. A copy of our policy follows: To return an order you must receive a RMA, please fill out the form below.No RMA's will be issued by phone, please fill out the RMA request form below. No return will be accepted without an RMA being issued.Purchases may be returned for any reason within 30 days. We do not accept returns after 30 days from delivery.Item(s) MUST be returned in their original shipped condition and include all related parts, factory packaging and instructions.All returned orders are assessed a 10% return fee. Shipping and handling fees are not refundable.Items returned incomplete are subject to additional fees to replace or repack components(IE: batteries, visor clips, instructions, etc.).Items returned damaged, used, or non re-sell-able are not refunded.Garage Door Springs are not returnable. All of our springs are made to order and cannot be resold or returned to our vendor therefor we cannot except them back. We are sorry for any inconvenience this may cause.

A check has been issuedWe changed credit card processors and some refunds that were sent did not go threwWe are sorry for the issue and will make sure you receive your refund

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.What happened to the two year warranty I was promised? Proof of this promise can be publicly viewed on northshore website at http://www.northshorecommercialdoor.com/maothhecotro.html scroll down to the question and answer section, you will see the question I asked about the waterproof abilities of this openerI also attached a screen captured imageRevdex.com please review the website immediately and document what you find because north shore will likely remove this from their websiteNorth shore needs to stand behind what they sell and what they promise.Regards, [redacted] ***

As we told this customer he needs to erase the receiver by holding the learn button on his opener is for 30 seconds. Once all of the controls are erased he needs to follow the instructions and reprogram the remotes. If he can not do so. He may use our return form to request an RMA and we will send him his return instructions.

Here is a link to the ad in witch the customer placed the order: http://www.northshorecommercialdoor.com/secrgadoopre98.html The customer clearly did not read the ad or did not order the remote he wanted In any case the customer could have called usWe did send the customer what he ordered as verified by the return he sent usAs far as the restocking fee and return shipping that also is clearly posted on our websiteHere is a link to our return policy: http://www.northshorecommercialdoor.com/return-policy.html Below is also a copy of what is posted on the website: To return an order you must receive a RMA, please contact our return/warranty department by email at [email protected] No RMA's will be issued by phone you MUST SEND AN EMAILNo return will be accepted without an RMA being issuedPurchases may be returned for any reason within daysWe do not accept returns after days from deliveryItem(s) MUST be returned in their original shipped condition and include all related parts, factory packaging and instructionsAll returned orders are assessed a 10% return feeShipping and handling fees are not refundableItems returned incomplete are subject to additional fees to replace or repack components (IE: batteries, visor clips, instructions, etc.)Items returned damaged, used, or non re-sell-able are not refundedA copy of your sale receipt and RMA should be included with your returnGarage Door Springs are not returnableAll of our springs are made to order and cannot be resold or returned to our vendor therefor we cannot except them backWe are sorry for any inconvenience this may cause.While I am sorry this customer is not happy there is nothing we are willing to do for him at this timeI feel if he would have taken the time to read the ad and our return policy none of this would be an issue.Matt ODonnell

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

While we are sorry this customer had an issue our return policy is posted clearly for all to seeWe can not issue a refund on an item months after it was orderedHere is a link to the policy posted on our website: http://www.northshorecommercialdoor.com/return-policy.html Here it is written out: ReturnsTo return an order you must receive a RMA, please fill out the form below.No RMA's will be issued by phone, please fill out the RMA request form belowNo return will be accepted without an RMA being issued.Purchases may be returned for any reason within daysWe do not accept returns after days from delivery.Item(s) MUST be returned in their original shipped condition and include all related parts, factory packaging and instructions.All returned orders are assessed a 10% return feeShipping and handling fees are not refundable.Items returned incomplete are subject to additional fees to replace or repack components(IE: batteries, visor clips, instructions, etc.).Items returned damaged, used, or non re-sell-able are not refunded.Garage Door Springs are not returnableAll of our springs are made to order and cannot be resold or returned to our vendor therefor we cannot except them backWe are sorry for any inconvenience this may cause