We currently manage *** *** ** *** *** *** *** *** but only since December 16, Before that date, it was owned and managed by The *** CompanyWe have no records of previous accounts or collection activityI have forwarded your email to *** ***
at *** and she should be following up with you soonHer email address is *** in case you would like to follow up with herPlease let me know if you receive no response and I will see what else I can doI do hope you are able to get this resolved soon! Best regards, Donna ** ***Director of Student Communities
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The
business has not made any contact with me other than directly from the rental officeI have not received a response from The Dinerstein Companies, which is the company that owns the rental property *** *** at *** ***
Therefore, the response appears to be a general response that they send to anyone that places a compliant against them with the Revdex.com
The issue still remains that my daughter is being charged $for a carpet cleaning service when the carpet was not stained or dirty when she moved out in the middle of her lease to another unit within the same complex
No written policy or procedures where given to us regarding this matterWhen did it become the responsibility of the renter to pay *** *** and *** *** to prepare the unit for the next renter when no damages where done to the unit?
Painting, carpet cleaning and any other items that *** *** may need to do to a unit for the next renter should not be left for the pervious renter to pay forUnless damages like spots on the carpet, broken blinds, holes in the walls, etcwhere done
Regards,
*** ***
Mr. [redacted],We are working diligently to rectify the issues and problems. Some of the items have since been resolved in which they will be referenced in the letter being drafted to you this morning. Thanks!
This is the corporate office and we are not aware of this matter. These matters are handled at the site level-at the property. Corporate does not get involved, however we are not in the business of fraud. The company is not going to obtain confidential personal information of a prospective resident/tenant through thin air and use it for dishonorable purposes. This information had to be provided to the company. We no longer have access to the lease records as we no longer manage it. I have forwarded the Complaint to the previous Regional Manager of that property. This matter will be handled outside the Revdex.com. Thank you.
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Firstly, I have not received a letter from the company as stated in their response. No one has ever called me as I have left numerous messages with their customer service number. As far as some of the issues that I complained about the elevator is only sporadically working, it is not working now as I write this. There is no document in the elevator from the [redacted] showing that it has been inspected and ready for use. The entrance to the fifth floor from the elevator is still blocked due to construction. And as of yesterday the air conditioner in the apt ([redacted]) is not working. She is on the top floor and the thermometer temperature in the unit right now is in the eighties. She is unable to reach anyone in the office, it goes to voicemail. She is too uncomfortable to stay in the apt. This is ridiculous and we are so sorry we signed a lease with this company.
Regards,
[redacted]
We currently manage *** *** ** *** *** *** *** *** but only since December 16, Before that date, it was owned and managed by The *** CompanyWe have no records of previous accounts or collection activityI have forwarded your email to *** ***
at *** and she should be following up with you soonHer email address is *** in case you would like to follow up with herPlease let me know if you receive no response and I will see what else I can doI do hope you are able to get this resolved soon! Best regards, Donna ** ***Director of Student Communities
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The
business has not made any contact with me other than directly from the rental officeI have not received a response from The Dinerstein Companies, which is the company that owns the rental property *** *** at *** ***
Therefore, the response appears to be a general response that they send to anyone that places a compliant against them with the Revdex.com
The issue still remains that my daughter is being charged $for a carpet cleaning service when the carpet was not stained or dirty when she moved out in the middle of her lease to another unit within the same complex
No written policy or procedures where given to us regarding this matterWhen did it become the responsibility of the renter to pay *** *** and *** *** to prepare the unit for the next renter when no damages where done to the unit?
Painting, carpet cleaning and any other items that *** *** may need to do to a unit for the next renter should not be left for the pervious renter to pay forUnless damages like spots on the carpet, broken blinds, holes in the walls, etcwhere done
Regards,
*** ***
This matter is being handled directly with the Complainant-outside of the Revdex.com.
Mr. [redacted],We are working diligently to rectify the issues and problems. Some of the items have since been resolved in which they will be referenced in the letter being drafted to you this morning. Thanks!
This is the corporate office and we are not aware of this matter. These matters are handled at the site level-at the property. Corporate does not get involved, however we are not in the business of fraud. The company is not going to obtain confidential personal information of a prospective resident/tenant through thin air and use it for dishonorable purposes. This information had to be provided to the company. We no longer have access to the lease records as we no longer manage it. I have forwarded the Complaint to the previous Regional Manager of that property. This matter will be handled outside the Revdex.com. Thank you.
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Firstly, I have not received a letter from the company as stated in their response. No one has ever called me as I have left numerous messages with their customer service number. As far as some of the issues that I complained about the elevator is only sporadically working, it is not working now as I write this. There is no document in the elevator from the [redacted] showing that it has been inspected and ready for use. The entrance to the fifth floor from the elevator is still blocked due to construction. And as of yesterday the air conditioner in the apt ([redacted]) is not working. She is on the top floor and the thermometer temperature in the unit right now is in the eighties. She is unable to reach anyone in the office, it goes to voicemail. She is too uncomfortable to stay in the apt. This is ridiculous and we are so sorry we signed a lease with this company.
Regards,
[redacted]