North-Central Illinois Custom Kydex

I am rejecting this response because: Attached is what I the customer seesWhoever replied never set it to me, but replied to themselvesYou can see this in the screen shot they have provided as above the “reponse” says to NickI have attached a version of the picture provided by the company showing thisIndicating I never received itI attached what I see as the customer on their website as a log of our conversationThe only time I received a reply was on July 23rd

I replied to [redacted] on 5/informing of the business policy, which he agreed to when he placed the order, and asked him why he needed to cancel the order.If he had a legitimate reason, that early on, I would have been willing to work with himBut, he never responded.You can see this in the screen shot that I have attached

Revdex.com:
This business has given us a full refundI am satisfied with the resultsPlease mark as settled and close this outThank you

I am rejecting this response because:
Attached is what I the customer sees. Whoever replied never set it to me, but replied to themselves. You can see this in the screen shot they have provided as above the “reponse” says to Nick. I have attached a version of the picture provided by the company showing this. Indicating I never received it. I attached what I see as the customer on their website as a log of our conversation. The only time I received a reply was on July 23rd.

I replied to [redacted] on 5/11 informing of the business policy, which he agreed to when he placed the order, and asked him why he needed to cancel the order.If he had a legitimate reason, that early on, I would have been willing to work with him. But, he never responded.You can see this in the screen...

shot that I have attached.