North American Power

To whom it may concern, Complaint# [redacted] ( [redacted] ) This is in pursuant of the Revdex.com complaint filed on the behalf of [redacted] Please be advised that Mr [redacted] enrolled with [redacted] on October 18, Per the attached letter of authorization, the customer elected a Variable Market price plan The initial rate was 0.0669/kWh and to appear on the first month; thereafter, were to be billed on the month to month variable See the attached Due to system issues, the customer has been billed the initial rate up to his February invoice It appears that Mr [redacted] have not contacted NAP&GWe have not had the opportunity to discuss Mr [redacted] available options With that being said, we have concluded that there are no adjustments warranted at this time We regret Mr [redacted] was dissatisfiedWe have reached out to Mrs[redacted] at [redacted] to advise of the aboveShe stated that we had reached her at an inopportune time and that she will have her spouse contact NAPG’s escalation hotline to speak directly with an escalations agent or he may reach us via emailWe look forward to an amicable resolution Sincerely, Compliance Department North American Power and Gas

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I did receive the email from this gentleman and will await the check however this accommodation is not in regards to my dec-jan or jan-feb bill. I have opened a separate complaint for my feb-mar bill which I will close once the check is received however this response does not reconcile my original first two bills. I would like an accommodation for my dec-jan and jan-feb bills which this response does not acknowledge. I sent an email response to this gentlemen with my concerns as well. I tried to contact the office to speak with him directly but no one could say he even worked in the office. Again I am looking for an accommodation for my dec-jan and jan-feb bills. Sincerely, [redacted]

Dear Revdex.com, I received an email from NAC today indicating that they will be sending me a refund for my December and January bill They also stated that they will charge me a rate of $for the remainder of my service which expires on April 9, /> I am satisfactory with their response Thank you

NAPG takes each customer's claims very seriously and strives to resolve the matter amicably At this time Ms [redacted] 's concerns remain under review and she will be contacted by an NAPG customer care agent at any time prior to Friday, 1/9/ We appreciate her patience and cooperation.Sincerely, Compliance Department North American Power and Gas

Complaint: [redacted] I am rejecting this response because: The only call I received from North American Power was today 3/12/15, two weeks after contacting the Revdex.com After my original conversations with North American Power on 2/23/when I was told the rate given me of cents per KWH would not be honored, I decided to switch back to [redacted] I did not want to continue to be billed at the current rate of cents per KWH I am on a fixed income and could not afford to send you an extra $that I did not owe, so, with no resolution in sight, I paid the bill less the $ What I need is a credit on my next and last bill for the $instead of a check, with no late fee assessed I also would like the disclosure rate of cents per KWH to be honored for my last bill These are the terms I will acceptSincerely, [redacted]

[redacted] was contacted by North American Power and Gas to discuss his concerns He was advised that he was enrolled on a variable rate plan where the price fluctuates on a month-to-month basis based on market conditions and other price-related factors Therefore, the price can go higher or lower than the utility's standard offer rate at any given time and savings are not guaranteed For this reason customers are encouraged to enroll in a fixed rate plan that can offer them price certaintyAs a courtesy to the customer, NAPG issued [redacted] an adjustment of $which satisfied his desired settlement and resolves his complaintWe regret the customer was dissatisfied with their experience and hope this response has meaningfully addressed this complaintSincerely, Compliance Department North American Power and Gas

Hello,
Complaint # *** - *** ***
We at NAPG take all customers’ claims very serious and have diligently investigated
Ms*** account to provide a reasonable response according to our
records
Based on the customer’s account details, Ms*** was enrolled into a
6-month $0.0799/kWh fixed rateThe mentioned fixed term was supplied to the
customer for the entire length of the contract At the conclusion of the 6-month term, the
customer’s rate expired and defaulted to the variable rate As a standard, NAPG sends renewal notices to
advise customers when their fixed rate contract is soon to expire and encourage
them to contact us to renew their rate plan
Additionally, as stated in the terms, if the customer takes no action, their
account will default back to the standard variable rate plan.
Attached you will find Exhibit A & B: (A) the
welcome letter which was mailed to the customer upon the completion of their
enrollment with NAPG (B) the renewal notice that was mailed to the
customer prior to the expiration of their fixed term
As of 3/8/2015, the customer’s account has been cancelled with NAPG and has not
incurred in further supply charges beyond this date
We surely wish there was more we could doIf you should have any further
questions or concerns, please do not hesitate to contact us
Sincerely,
Compliance Department
North American Power & Gas

The
following correspondence is made in response to the complaint filed with the
Revdex.com against North American Power and Gas (“NAPG”) by Customer, *** ***. In the complaint, *** *** states he
never received his
welcome bonus and expresses rate dissatisfaction
*** *** contacted the company on Oct1st to inquire about the rate
he was being charged. He was advised that he was on a variable rate plan,
and at that time was given the option to switch to a fixed rate plan that was
available at that time In addition, he was offered a $restaurant.com
card in lieu of the $*** gift card that was never requested *** *** declined each offer proposed
Nevertheless,
in the interest of customer satisfaction and as a resolution, NAPG will issue
*** *** a check totaling $to compensate him for the $Welcome Bonus
and a $adjustment to his electric charges, as he requested
We value
*** *** as a customer with NAPG and regret he was dissatisfied. NAPG
is committed to customer satisfaction and we hope this response has
meaningfully addressed this complaint
Regards,
Compliance
Department
North American Power and Gas

Hello, Complaint # *** * *** *** The satisfaction of our customers whether current, potential or former means a great deal to us here at NAPGTherefore, we do our best in order to amicably address a customer’s concerns or grievancesAfter a thorough review of our email inbox history and
*** *** account, the referenced cancellation email in question was retrievedHowever, due to a clerical error, the drop request for *** *** account was not properly processedTherefore, as a means to rectify this issue *** *** will be issued a refund in the amount of $This refund was calculated by, determining the difference between the variable rate he was charged and what he would have paid at his Utility’s price-to-compare on his 11/15/2016, 12/15/and 1/17/billing cycles*** *** refund will be issued in the form of a check and should be received within the next 10-business daysWe truly apologize for any inconvenience or frustration MrWhite might have experiencedHowever, we hope that this response has meaningfully addressed all of his concernsAs always, should you have any further questions please feel for to contact us directlySincerely, Compliance Department *** *** *** * *** ***

Complaint: ***
Good Afternoon,I am rejecting this response because it does not fully address the charges for the time period I was a customerWhile I appreciate that NAP wants to make this right, they are only refunding for the October and November billing cycles. As noted in my intial complaint, rates duobled in the the August bill Therefore the August and September billing have still not been addressedFurthermore, as noted in the NAP response, they would be refunding through 11/6. However, I remain their customer paying the inflated rates through early DecemberAs such, the December bill also needs to be addressedThis is months, for a total of months (August - December) The refund only addressed months (October and November).Please increase the refund amount to reflect the additional months and I will accept the business response
Sincerely, *** ***

North American Power and Gas, LLC (NAP) is a scamThey got me to change my supply-side for electric from *** to NAPFor three months my rate was cents per kwHI just noticed that it is now cents per kwHNo notice was givenThe rep I am on the phone with now, who seems quite nice and I know is just doing her job, admitted that they never sent me a renewal letter, and because they did not send me notification they are going to refund me the difference back down to the rate I was initially offeredShe also explained that I switched to a variable rate plan which is why the rate increased, since they know winter is comingThat doe not make sense that you increase rates in Sept-Oct for the upcoming winterOnce I have my refund I am switching back to ***To put things in perspective, my month average bill with *** as supplier was less than $The last two bills, with NAP as supplier, were $and $121, as compared to the same period in when the bills with *** as supplier were $and $The numbers speak volumesAvoid this supplier

Hello,
Complaint # *** - *** ***
Attached you will find the charge summary of Ms*** account, which
illustrates
the customer's supply charges incurred, and payments submitted to
NAPG.
Should you have any further questions or concerns, please do not hesitate to
contact us directly
Sincerely,
Compliance Department
North American Power & Gas

Light",sans-serif>Hello,
This is in response to filed by *** *** -
Complaint # ***.
NAPG does not take complaints of this nature lightly nor will it be
toleratedImmediately after being informed of this matter the agent who
enrolled Ms*** account was terminated, and all active employees partaking
in the door-to-door sales channel were made aware that this type of behavior
will not be accepted, and if found that one has inadequately provided potential
customers with erroneous information, they too will be dismissed from their
duties and their employment terminated
Ms*** (2) accounts that were enrolled with NAPG have both been
cancelled and will not go on flow with NAPG
We deeply apologize for any inconvenience Ms*** may have experienced
and hope this response was meaningful and addressed the customer’s concerns
Sincerely,
Compliance Department
North American Power
Glover Ave, Third Floor,
Norwalk, CT,
T
F

Complaint: ***I am rejecting this response because:I took the time to go back and review past four years of my electric bill and this is what I learns:
Electric Bill
Electric Bill
Electric Bill
Electric Bill
Electric Bill
Month
Rate
Amount
Month
Rate
Amount
Month
Rate
Amount
Month
Rate
Amount
Month
Rate
Amount
Jan
Jan
Jan
Jan
Jan
Feb
Feb
Feb
Feb
Feb
March
March
March
March
March
April
April
April
April
April
May
May
May
May
May
Jun
Jun
Jun
Jun
Jun
Jul
Jul
Jul
Jul
Jul
Aug
Aug
Aug
Aug
Aug
Sept
Sept
Sept
Sept
Sept
Oct
Oct
Oct
Oct
Oct
Nov
Nov
Nov
Nov
Nov
Dec
Dec
Dec
Dec
Dec
As they say, I signed up with North America Power on Dec Jan 2014, I received my first bill from North America Power However, it takes two billing cycle to cancel? How does that make sense? They are able to take my money right away, but they can't cancel right away?If you look at what I have paid for three years prior to North American and what I ended up paying with North American, it doesn't compare at all Look at the average rate and bill I paid three years prior to North America Power The year North American Power took over, I paid over $more in In addition, if you look at the projection, I am already about 3/into my annual bill within first months of North America Power's charge This is why I believe their company is a scam How can they be so much higher?? Not to mention, when I originally called with my concern, they were only willing to offer to lock me into another one year contract at a rate that was still higher than what *** would have charged!!! How is this not a scam????In addition, My Dec bill did not include a meter reading from North America Instead, this was added to my most recent bill in March As a result, I only paid $in December and I received a bill in March for $ Is this another scam tactic to hide how outrageously high their rates are?? Because if my bill in Dec was over $as it was suppose to be, I would have noticed the concern earlier Look at how much higher North America Power's rates are compared to what I had been paying with *** in and 2012, then with Direct Energy partly in I average around $annually in electric bills Yet, under North America Power in I paid $1610.23, 1.5x my average Then now in 2015, I paid $941.61, which is 3x my average!!!! Now, they want to just pay me off with less than $200? How is this fair? Then, I find out that there have been numerous complaints about this company's scam through Revdex.com
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Thank you for helping with this issue Since filing the complaint they have only tried to contact me once.
Sincerely,
*** ***

Don't believe the hypeWe all want to save money on their electric bills and I am no exceptionAnd lets be honest, no one has any loyalty to their current electric companyBut I was fooled, I was promised this company and their supplier rates would never go above the actual local power companyI started to see that my electric bill was getting higher, but I thought I was the problemI just looked at my electric bill and saw that the bills I have with North American Power (I have many electric bills) were charging me were almost double the supplier rates of the local power companyI was lied to, do not trust this company

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
I requested an explanation and actual calculation before I accept offer my numbers that I calculated was and did not include my last bill which they told me also needed to be recalculated

Do not use them as a provider Low introductory rat then they more than doubled my rate No notification that this was going to happen although they say they mailed a letter Rate went from under $0.06/kwh to $0.13/kwh, which is more than 5cents above the standard choice offer from electric utility

The
following correspondence is made in response to the complaint filed with the
Revdex.com against North American Power and Gas
(“NAPG”) by Customer, Stanley Chen.
In the complaint, MrChen states he never received his renewal letter
following the expiration of his fixed contract and is displeased with the
variable rate charged
To
start, it is NAPG’s standard practice to notify its customers prior to the
expiration of their fixed contract and provide them with options to
renew. However, if the customer takes no action and/or opts out of
renewal; the Terms of Service indicates that their account will automatically
default to a variable rate plan. This was the case with MrChen
Our
records show the customer was indeed issued a renewal notice prior to the
expiration of his fixed contract and in accordance with NJ Rules However,
in the spirit of good customer service and to resolve this complaint, NAPG will
adjust Mr***’s charges for his December bill cycle and credit him the
difference in cost. He should expect a
call from an NAPG customer service agent no later than Friday, 1/9/to
discuss any other concerns he may have
NAPG
remains committed to customer service and satisfaction and hope this response
has meaningfully address this complaint.
Sincerely,
Compliance
Department
North
American Power and Gas