North American Music

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Then explain why *** *** your sales manager sought me out not just once in July/August but "twice" again in January especially after he had sent another repair man from *** ** to *** ***'s home to check the piano? Why did *** *** "not" call him back to replace the board? I am tired of this, *** *** told me by phone that you are not going to pay me so I am going to file the FTC complaint with cpoies of all paperwork and emails concerning this
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Bristol Bronze refuses to provide a refund on defective merchandise returned by me at my expense in original packaging within hours of receipt The merchandise (off-the-shelf bronze castings) was illustrated in the vendor’s online catalogue in line drawings/sketches There were no photographs of merchandise displayed, so no way to assess nature and quality of merchandise without inspectionDefects in merchandise I received included irregular castings, rough finish (nicks and gouges), file marks, irregular, incomplete polishing, sharp edges I immediately emailed Bristol Bronze expressing my dissatisfaction and indicating I was returning the merchandise Bristol Bronze acknowledged my dissatisfaction in a reply email The returned merchandise was received by the Bristol Bronze on September 18, and since then I have twice requested a refund on my credit card without reply

an order for a bronze hardware part was placed and paid for months ago Business will not respond to any contact attempt..does not return calls ever

The business has responded Please see below:
Dear ** ***, It seems we have a disagreement about an invoice but you have yet to contact and speak to *** or myself
class="">If someone other than us contacted you to do a service call then I would suggest you contact that person to discuss the amount with them I have not noticed any authorization to fix the piano on your invoicePlease understand we give one out for everyone's protectionWe have to confirm the piano is really under warranty before a service call is madeWe have to confirm what the service cost that will be charged to us isThese are given out only by *** or myself after we receive a quotation for doing the service callIf you would have told us that you wanted $to exchange a board which takes half hour at most we would have told you what we pay to do that job. If you declined we would have found someone else to do it *** or I have never told you we will not pay you for changing a board. We have a set fee for this jobIt is between $125-$Even though you did not call and get an authorization we are willing to pay $ Please understand given the chance we would have respectfully declined to use your services at your invoiced fee Thank you for your understanding *** ***

Review: I am not a service tech for North American Music. You contacted ME two times to make a repair for them on a VP-121 Piano that did not work. I agreed to do so. I do replace the part sent to me in the piano. I sent them my invoice of $217.21 on February **, 2015 for payment. They have refused to honor our agreement and my services. They will not contact me back by phone or email or us mail. They are not going to pay me according to the phone conversation last night! I service charge price was never discussed and no paperwork was ever communicated or signed. That was my stupid mistake for trusting them to honor what they asked me to do by phone.Desired Settlement: They need to pay me and honor the special requested service work I did for them. I will accept a "good" check in the amount of $217.21 dollars.

Business

Response:

The business has responded. Please see below: Dear [redacted], It seems we have a disagreement about an invoice but you have yet to contact and speak to [redacted] or myself. If someone other than us contacted you to do a service call then I would suggest you contact that person to discuss the amount with them. I have not noticed any authorization to fix the piano on your invoice. Please understand we give one out for everyone's protection. We have to confirm the piano is really under warranty before a service call is made. We have to confirm what the service cost that will be charged to us is. These are given out only by [redacted] or myself after we receive a quotation for doing the service call. If you would have told us that you wanted $217.21 to exchange a board which takes half hour at most we would have told you what we pay to do that job. If you declined we would have found someone else to do it. [redacted] or I have never told you we will not pay you for changing a board. We have a set fee for this job. It is between $125-$145. Even though you did not call and get an authorization we are willing to pay $145. Please understand given the chance we would have respectfully declined to use your services at your invoiced fee. Thank you for your understanding. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Then explain why [redacted] your sales manager sought me out not just once in July/August but "twice" again in January 2015 especially after he had sent another repair man from [redacted] to [redacted]'s home to check the piano? Why did [redacted] "not" call him back to replace the board? I am tired of this, [redacted] told me by phone that you are not going to pay me so I am going to file the FTC complaint with cpoies of all paperwork and emails concerning this.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,