Norms Refrigeration and Ice Equipment

Our service manager took this callThe customer was informed of all charges ($for the 1st hour which includes and travel charge and $every additional hour)Most proper ice machine cleanings take up to hours depending on the condition of the unitOur tech cleaned the condenser, unplugged the drain and cleaned the water system by using calcium cleaner then flushed system out and made sure the unit was making good clean iceWe will adjust this customers bill to the amount of $which is below our minimum 1st hour rate and will write off the rest as a goodwill jesterAny future service for this customer will be at our regular rates and not discounted