Norm Reeves Toyota San Diego

Do not trust this place with any dealings over the phone or via email!!! Lied to by Greg ("Coach") and Muhammed!!! Not reputable!

I've been looking for a RAV4 hybrid which admittedly is in low stock across the county. I'm in the Navy and have been going into work every day as an essential employee so I am very careful about who I'm around out of fear of possibly exposing them to COVID.

This dealership lied to me on two different occasions about something as simple as a test drive. The first time they told me to come in only to magically not have a hybrid on the lot and then insulted my intelligence by saying a regular model with drive the same. I would hope not! Then this morning they apologized and told me they had one on the lot so I should hurry in to test drive. As soon as I showed up they told me the car hadn't passed inspection to even be driven!!! They did let me know I could LOOK at it though.

If a company can't even be honest about something as easy and straightforward as a test drive they are not worth your business!! Glad they didn't have the opportunity to take advantage of me further!

On March 6, 2020 I requested 30,000 maintenance performed on my 2017 Toyota Corolla IM, the advisor Q said the entire service which includes the tire rotation would take 2 and half hours. After an hour, he calls me back to his desk and says I need to replace all 4 tires and it would cost $680.00 I explained I was not prepared for that expense so just wanted what the plan covers. I waited again and then he said my car was done and Full 30000 service and tire rotation was completed . After work I notice the tire in the back with a different cap was still in the same position. So I checked the invoice and in the back someone wrote; no rotation rec 4 tires. I was upset and called the supervisor *** which was no help and only made excuses saying my tires where not rotated because the two in the back are worn. My car only has 28,248 miles and I’ve been taken my car to that dealership for all maintenance services since I bought the car in 2017. After arguing back & forth with *** my only option was to take the car back to try and resolve but that was still no help. On March 12, 2020 *** did not clearly explain why rotation was not done, he said if I bought new tires they would do rotation which makes no sense. And they have sale in April & October. He printed invoice with tire pressure and tires have inner and outer edgewear on tire.

Norm Reeves Toyota San Diego
Nov 12, 2019
_nika "I’ve been car shopping for a few weeks now and I have a..."
I’ve been car shopping for a few weeks now and I have a specific vehicle and color that I’m interested in so I reached out to a few dealerships including Norm Reeves. Their sales associate Shahad Adil has been emailing me and I told her exactly what model and color I wanted. On 10/30/19 she emailed me this: “I need to sell 2 cars buy today and tomorrow so I got you a very aggressive deal on the 2020 Camry Hybrid SE in Black MSRP $31,263. I'll do 27,825. That offer god for today and tomorrow. can you make it in today ?” So I told her I was interested and that I could leave work early with permission from my supervisor to make this deal. I called the dealership to speak to her and let her know I was on my way but she was with another customer so I spoke to her manager, Dave Holmerud and he told me to head on down to the dealership so we could make the deal. I got there after driving though an hour of rush hour traffic and when I got there she handed me a quote of the price $4000 over the original out the door price she offered me. So I asked her to give me the original quote we agreed upon. Once she gave me that she wanted to run my credit but I said I wanted to see the vehicle and it’s condition first before taking any final steps. She then proceeds to tell me that they don’t even have this vehicle at their dealership and they are trying to dealer trade for it with Toyota of Temecula. At that point I’m already pretty upset because I had left work at the beginning of my shift only to have been mislead to believe that the vehicle was already in their possession. I told her that there was no way I would let her run my credit or sign any paperwork without seeing the vehicle first. Her manager Moises Pimentel then spoke to me and told me that they would try to get the vehicle there tonight. I expressed to him that I have already lost hundreds of dollars in wages having left work early due to Shahad’s deceptive tactic to make a sale she couldn’t even deliver on. Shortly after he let me know that they could not get it in tonight and that they would get it tomorrow and bring it to my place of employment so that I could see the vehicle then we could sign documents and make it official once I was available to come in to the dealership again. He spoke with Dave on the phone and they agreed to compensate me for my time lost at work by knocking it off the price. Hesitantly, I agreed. The next day I waited all morning and afternoon for an update. I called in at 3 pm to see if I was still going to see the car today and was told that Shahad was busy and they would call me back. After an hour and a half of no response I called again and asked to speak to a manager. I was told that I would get a call back once again. Of course I didn’t get a call back. My boyfriend who has been accompanying me to all my meetings with various dealerships decided to call them and let them know that we are furious and no longer interested in doing business with them. They told him that the car was no longer available and that Temecula has already sold it. Which was a complete lie because I had just gotten off the phone with a manager at Temecula who actually offered to show me the exact vehicle and I confirmed the VIN number was the same vehicle Shahad was promising me. As soon as he got off the phone with them I get a call from Shahad. She acts like they have done nothing wrong and I proceed to tell her that she has been nothing but deceptive about the deal. She kept playing dumb and asked who told me that the car was available and I reminded her angrily to look over all her deceptive emails that implied that she had the 2020 Black Camry Hybrid SE. She did not apologize at all so I told her I wanted to speak to a manager. She lied again and said that he had gone home for the day because 30 seconds after I hung up on her I received a call from their internet sales manager Greg. All things considered he was apologetic and expressed wanting to make up for their wrongs to me. That I did appreciate. however at the end of the day I am hesitant in ever working with this dealership ever again cause although they keep telling me they want to make it up to me I have only heard back once since. I have wasted so much time trying to work with this dealership and it even cost me hundreds of dollars in wages in the process.
In addition to this on 11/11/2019 they replied to my review with “ Hi Danika, we are very concerned to hear this feedback and we understand your frustrations for leaving work to make the deal. Although reviewing your email exchanges with Shahad your story does not match what happened. If you look into your email chain Shahad clearly states “I don’t have it on my lot but if we agree everything I can get it for you same day.” Please give our General Sales Manager, Dave Holmerud, a call at a time that works best for you, 619-XXX-XXXX. Thank you.” Which is completely irrelevant to my review because the email they are quoting was from an email thread on 10/20/2019 about a 2019 Aqua Camry that I was not interested in seeing. My review was done to warn people and I was nothing but truthful and cordial. This has by far been the most unprofessional dealership I have ever worked with. Not only did they have no remorse they tried to publicly make me look ignorant with false accusations. I have never in my life been treated with so much disrespect from a company.

I've filed 4 complaints and concerns about my car being broken into to norman reeves Toyota. My locked vehicle is being broken into with someone using a clicker. I contacted support back in May 2018. I tried reaching the finance manager there multiple times but he never responded. I've requested to speak with financial, customer service, and the alarm company and getting the loop around. At this point, I don't care about the fix, I just don't want to be paying for a service I'm not getting.

On 01/03/2019 I picked up my vehicle from Toyota collision center. when I got home my brother help me to inspected the vehicle and we found that there is a gap between the hood and the fender on driver side that need to be align. But Toyota collision center refuses to finish the job that they did not complete.

Saturday Dec 1 I took my car into Toyota to get the 100,000 Mile Warrenty Done. That morning I spoke with Mr *** S About Work being done. All of the work got Takken care Of as Talk*** about. He then Mention I ne*** a *** Flush , I ask*** if I could Drive my Car until Monday. He said I should be Good , and if Anything Happens to bring it back Down. Later that Day the Lights apparead by on , and Sunday my Car Di*** On The way to Work. I left a Message on Sunday Stating what happen. I brought my car in the Other Day and I went from $129.00 Radiotr Flish to a Blown Engine ETc Totaling To 2,000+. Also they said I didn’t purchase the warrnety on the vechical. I’ve had the car less then 6 Months

Previously I arrived in March-April 2018 to this location to sell my wife vehicle earlier this year and Mr. A the service manager misplaced or acted like he misplaced my proof of registration to my vehicle. In the meantime while he was not searching for my paperwork he continued to try to make the sell. I continued to request my proof of registration and stated I was no loner interested in negotiations until my paperwork was found and that I was ready to leave.

Today, I came and rode around in a Toyota truck with Sale Associate Karen H, I had a joyous experience. She informed me of the details about the vehicle etc. Finally, I provided her with my car key so that she could take it to the buyer and sales manager to conduct a trade inspection after waiting about 15-20 minutes I informed Miss. H, I needed to leave because I had my dark prescription sun glasses on and it would be unsafe for me to drive home in the dark. The sun was beginning to set. Mr. A came over and he stated that he was aware that I needed to leave and that if I purchased a vehicle a sales associate would drive me home. I stated that was not accessible nor was it his concern and that I would just like my key so I would be free to leave. Mr. A, returned again as I begin to grow agitated at this point that I've already explained I would like to leave. He continued to talk and I removed my glasses to show Mr.A*** the thickness and the darkness of my glasses. I point outside to show that the sun had already set. I explained I was ready to go and Mr. A finally reached into his pocket and laughed as I turned around in discuss. I was held beyond my will.

This tactic that is being conducted at this location is unacceptable and completely disrespectful.

My husband took his truck at this mechanic dealership after smoke came out of the hood. They told him the car had a rod knock , which means the engine is dead, along with the radiator. They told him he needed to replace his engine completely. After we had asked to do some research, the mechanic who actually diagnosed the issue kept calling my husband on his personal phone and has attempted several times to purchase the so called "dead engine truck" from us.

We took our truck back and went to another mechanic for an independent inspection- result: radiator is out, no engine damage. Took it to a second mechanic- same diagnose as the latter. Took it for an oil change to the people that we have been changing our oil for years- very trustworthy and they would go the extra mile for any car quick fixes or recommendations- no shards were found in the oil- which is a leading effect from a hard knock in the engine.

This incident happened in December 2017. My husband has been driving his truck with the new radiator for 8 months now with no issues on the transmission.
Hi truck details are:
2002 Toyota Tacoma 4-cylinder 2.4 Liter Xtracab, S Runner Pick up w/automatic transmission

BUYER BEWARE! This is my second bad experience at this dealership -- the first was my own, and the below detailed incident was for a friend for whom I was to be a cosigner. I have no interest in defaming the salesperson, nor his manager by name as I know it is a problem with the policies and sales procedures of the dealership and not of the individual salespeople.

Recently, I went to Toyota of San Diego to cosign on a vehicle for a friend (a non-native English speaker and new immigrant). My friend went to the dealership, found a Certified Pre-Owned (CPO) vehicle he liked, negotiated the price and the terms, and then I was just going to show up to cosign. The day I went to sign, they said that, in fact contrary to what they had said before, the vehicle could not be certified, so they offered him a much more expensive vehicle. While there, we agreed on APR, and terms, based on my credit score, and I had to depart quickly to retrieve my kids from school to return and sign. As I was walking to my car, the salesman and his manager came out and told me that in fact, they couldn't offer me that APR because it had to be combined with the APR they would offer if my friend was to purchase the vehicle on his own. I've never heard of this "combined APR" so I refused and said we would take our business elsewhere. Of course after keeping us there several hours, they finally relented and agreed that they could offer the originally proposed APR with my credit alone. It had been such a harrowing experience of "bait and switch" that I said we would think about it and we left (of course after much persistent and continuous badgering). The salesman contacted my friends with another offer for a vehicle, with no CPO, or warranty, negotiated the price, collected a $4,000 downpayment, and pressured them to sign the papers (without my presence nor my agreeing to the terms as the cosigner). When I saw the terms, they were not favorable to my friend (who is not knowledgable about car buying as he is not from this country), and I requested we cancel the agreement. The salesperson agreed (after again much badgering), and told me to tell them to come to the office to pick up their check. My friend went to pick up the check (during business hours), only to be told that the office was closed and would reopen in 4 days time. Bait and switch, and unethical pressuring tactics at every step of this process.
I would never purchase a vehicle from this dealership and will make sure to tell all of my friends and associates to avoid it at all cost.

I financed a certified 2010 prius with 53000 miles on it. And just within a few days the car was showing unusual effects when starting and also shows a sign and doesn't start, it takes a while to start. This is unacceptable, to sell a dysfunctional car.