February 2, 2018 Revdex.com 8100 N University St. Peoria, IL 61615 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 1, 2018. While we cannot share specific details in this public response, our claims...
department contacted the complainant on February 2, 2018, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, Injury Claim Department State Farm Insurance Companies
State Farm Insurance Companies P.O. Box 2320 Bloomington, IL 61702-2320 May 17, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your...
correspondence dated May 14, 2018. While we cannot share specific details in this public response, we are working with the complainant to address their concerns and will handle accordingly. Sincerely, Auto Property-Complex (855) 282-8615 State Farm Mutual Insurance Company
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated July 28, 2017. While we cannot share specific details in this public response, our SFPP department contacted the complainant on August 2, 2017, to address his concerns, and we have reached a satisfactory...
resolution. Sincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
December 6, 2017Revdex.com112 HarrisonPeoria, IL 61602Re: Revdex.com Case Number [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated December 4, 2017.While we cannot share specific details in this public response, our SFPP departmentcontacted the...
complainant on December 5, 2017, to address her concerns, and we willcontinue to work with the complainant to reach a satisfactory resolution.Sincerely,State Farm Payment PlanSFPP DepartmentState Farm Insurance Companies
I am rejecting this response because:
Their billing person was able to reach me, however even when I asked her why the refund was wrong, she tried to explain the charges and even she came up with a number that proved I was not given the correct amount back. I was then told with my wife listening on the phone as well, that she must have missed something or done something wrong since the amount showed I was correct in that the refund I was given was short. That was my point State Farm not only was in a rush to issue a check that was not correct but even their billing department saw that using the numbers that they provided the check was wrong!
December 26, 2017 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case #[redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 18, 2017. While we cannot share specific details in this public response, our Underwriting Department...
spoke with the customer on December 20, 2017 and provided a satisfactory explanation to address his concerns. Sincerely, [redacted] Underwriting Team Manager State Farm Mutual Automobile Insurance Company
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 25, 2017. While we cannot share specific details in this public response, our underwriting department has been in contact with the complainant on April 26, 2017 to address her concerns, and we have...
provided the complainant with an explanation concerning the premium on her Homeowner policy. Sincerely, Fire Underwriting State Farm Insurance Companies
February 28, 2018 State Farm InsuranceExecutive Customer Service P.O. Box 2320 Bloomington, IL 61702Revdex.comAttn: Dispute Resolution Department8100 N. University StreetPeoria, IL 61615Revdex.com Case Number: [redacted]To Whom It May Concern:Thank you for the opportunity to reply...
to your correspondence dated February 20, 2018.While we cannot share specific details in this public response, our Underwritingdepartment contacted the complainant on February 21, 2018, to address his concerns,and we have reached a satisfactory resolution.Sincerely,Underwriting DepartmentState Farm Insurance Companies
Re: Revdex.com Complaint ID: [redacted]
To Whom it May Concern:Thank you for the opportunity to reply to your correspondence dated November 14, 2017. While we cannot share specific details in this public response, our underwriting department contacted the customer on November 17, 2017 by phone,...
to address his concerns, and we have reached a satisfactory resolution.Sincerely,Underwriting DepartmentState Farm Insurance Companies
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your assistance.
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated July 25, 2017. While we cannot share specific details in this public response, our SFPP department contacted the complainant on July 27, 2017, to address his/her concerns, and we will continue to work with...
the complainant to reach a satisfactory resolution. Sincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
January 15, 2018 Revdex.com Dispute Resolution Department 8100 N. University St. Peoria, IL 61615 Re: Revdex.com Case Number [redacted] Thank you for the opportunity to reply to your follow-up correspondence dated January 5, 2018. While we cannot share specific details in this public response, an underwriter contacted the customer on December 12, 2017 to address his concerns. Additionally, letters were mailed to the customer on December 14, 2017 and December 28, 2017 to further explain our position. Lastly, an Underwriting team manager contacted the insured on January 15, 2018 to again discuss the customer’s concerns. We believe a satisfactory explanation has been provided. Sincerely, Underwriting Department State Farm Insurance Companies
April 30, 2018 State Farm Insurance Executive Customer Service P.O. Box 2320 Bloomington, IL 61702 Revdex.com Attn: Revdex.com Dispute Resolution Department 8100 N. University Street Peoria, IL 61615 Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to...
your correspondence dated April 24, 2018. While we cannot share specific details in this public response, our underwriting department contacted the complainant on April 19, 2018 and fully explained the financial responsibilities related to her policy. While we understand the customer’s concerns, it is in the collective best interest of our customer base to maintain our position regarding this matter. Sincerely, Underwriting department State Farm Insurance Companies
I am rejecting this response because:
First of all, I have not received anything in writing regarding this so I have no idea what they are talking about, unless they're talking about the 22 dollar check which came alone in an envelope. I don't count that. Particularly considering that I spoke with Kara Applekamp's agency and they barely understood why I was being charged this extra money. The only reason we figured it out is because of the math, the corporate offices basically only told her it was happening "because." So no. I have not been contacted in writing. The "resolution" was not satisfactory, it was a 22 dollar check I needed so as not to starve from my budget being thrown out of whack by 120ish dollars with no warning. I even told them that it was not the end but I needed it while I worked out the next step in this very wrong situation. To be clear: I have no problem with Kara Applekamp's agency. I'm REAL upset with State Farm corporate for treating me AND THEIR OWN AGENTS like is just so they can eke another dollar out of an honest mistake that was made by Kara Applekamp's team.
March 15, 2018Revdex.com8100 N UniversityPeoria, IL 61615Re: Revdex.com Case Number: [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated March 5, 2018. While wecannot share specific details in this public response, our Claim Leadership contacted...
thecomplainant on March 12, 2018, to address her concerns, and we will continue to work with thecomplainant to reach a satisfactory.Sincerely,State Farm ClaimsD2 PIP/MPC518-884-6204State Farm Mutual Automobile Insurance Company
January 22, 2018 Revdex.com Dispute Resolution Department 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 12, 2018. While we cannot share specific details in this public...
response, our underwriting department contacted the complainant by mail on January 19, 2018, to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, Underwriting Department State Farm Insurance Companies
Initial Business Response /* (1000, 5, 2016/07/21) */
Good morning, please find our response for File XXXXXXXX. The concerns have been addressed by our Marketing team.
Thanks!
Initial Consumer Rebuttal /* (3000, 7, 2016/07/25) */
(The consumer indicated he/she DID NOT accept the response...
from the business.)
This response is fine as it only addresses my concern; however, what about any other individual or household that wishes to not receive unsolicited advertising from this organization? How is this being addressed?
This should be a PUBLIC response, not a private one.
Final Consumer Response /* (2000, 8, 2016/07/25) */
December 29, 2017 Revdex.com Dispute Resolution Department 8100 N. University St. Peoria, IL 61615 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 20, 2017. While we cannot share specific details in...
this public response, an underwriter contacted the customer on December 12, 2017, to address his concerns. Additionally, a letter was mailed to the customer on December 14, 2017 to further explain our position. We are mailing another letter to the insured today advising him our position remains the same. We believe a satisfactory explanation has been provided to the insured. Sincerely, Underwriting Department State Farm Insurance Companies
Initial Business Response /* (1000, 6, 2016/09/26) */
Providing Insurance and Financial Services Home Office, Bloomington, IL
September 20, 2016
Revdex.com
[redacted]...
[redacted]
[redacted] XXXXX
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated September 20, 2016. While
we cannot share specific details in this public response, our agent contacted the complainant on
September 20, 2016, to address the concerns, and we have reached a satisfactory resolution.
Sincerely,
Auto Underwriting
State Farm Insurance Companies
February 2, 2018 Revdex.com 8100 N University St. Peoria, IL 61615 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 1, 2018. While we cannot share specific details in this public response, our claims...
department contacted the complainant on February 2, 2018, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, Injury Claim Department State Farm Insurance Companies
State Farm Insurance Companies P.O. Box 2320 Bloomington, IL 61702-2320 May 17, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your...
correspondence dated May 14, 2018. While we cannot share specific details in this public response, we are working with the complainant to address their concerns and will handle accordingly. Sincerely, Auto Property-Complex (855) 282-8615 State Farm Mutual Insurance Company
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated July 28, 2017. While we cannot share specific details in this public response, our SFPP department contacted the complainant on August 2, 2017, to address his concerns, and we have reached a satisfactory...
resolution. Sincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
December 6, 2017Revdex.com112 HarrisonPeoria, IL 61602Re: Revdex.com Case Number [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated December 4, 2017.While we cannot share specific details in this public response, our SFPP departmentcontacted the...
complainant on December 5, 2017, to address her concerns, and we willcontinue to work with the complainant to reach a satisfactory resolution.Sincerely,State Farm Payment PlanSFPP DepartmentState Farm Insurance Companies
I am rejecting this response because:
Their billing person was able to reach me, however even when I asked her why the refund was wrong, she tried to explain the charges and even she came up with a number that proved I was not given the correct amount back. I was then told with my wife listening on the phone as well, that she must have missed something or done something wrong since the amount showed I was correct in that the refund I was given was short. That was my point State Farm not only was in a rush to issue a check that was not correct but even their billing department saw that using the numbers that they provided the check was wrong!
December 26, 2017 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case #[redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 18, 2017. While we cannot share specific details in this public response, our Underwriting Department...
spoke with the customer on December 20, 2017 and provided a satisfactory explanation to address his concerns. Sincerely, [redacted] Underwriting Team Manager State Farm Mutual Automobile Insurance Company
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 25, 2017. While we cannot share specific details in this public response, our underwriting department has been in contact with the complainant on April 26, 2017 to address her concerns, and we have...
provided the complainant with an explanation concerning the premium on her Homeowner policy. Sincerely, Fire Underwriting State Farm Insurance Companies
February 28, 2018 State Farm InsuranceExecutive Customer Service P.O. Box 2320 Bloomington, IL 61702Revdex.comAttn: Dispute Resolution Department8100 N. University StreetPeoria, IL 61615Revdex.com Case Number: [redacted]To Whom It May Concern:Thank you for the opportunity to reply...
to your correspondence dated February 20, 2018.While we cannot share specific details in this public response, our Underwritingdepartment contacted the complainant on February 21, 2018, to address his concerns,and we have reached a satisfactory resolution.Sincerely,Underwriting DepartmentState Farm Insurance Companies
Re: Revdex.com Complaint ID: [redacted]
To Whom it May Concern:Thank you for the opportunity to reply to your correspondence dated November 14, 2017. While we cannot share specific details in this public response, our underwriting department contacted the customer on November 17, 2017 by phone,...
to address his concerns, and we have reached a satisfactory resolution.Sincerely,Underwriting DepartmentState Farm Insurance Companies
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your assistance.
I am rejecting this response because: they have not reached out to me. I need the error fixed immediately.
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated July 25, 2017. While we cannot share specific details in this public response, our SFPP department contacted the complainant on July 27, 2017, to address his/her concerns, and we will continue to work with...
the complainant to reach a satisfactory resolution. Sincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies
January 15, 2018 Revdex.com Dispute Resolution Department 8100 N. University St. Peoria, IL 61615 Re: Revdex.com Case Number [redacted] Thank you for the opportunity to reply to your follow-up correspondence dated January 5, 2018. While we cannot share specific details in this public response, an underwriter contacted the customer on December 12, 2017 to address his concerns. Additionally, letters were mailed to the customer on December 14, 2017 and December 28, 2017 to further explain our position. Lastly, an Underwriting team manager contacted the insured on January 15, 2018 to again discuss the customer’s concerns. We believe a satisfactory explanation has been provided. Sincerely, Underwriting Department State Farm Insurance Companies
April 30, 2018 State Farm Insurance Executive Customer Service P.O. Box 2320 Bloomington, IL 61702 Revdex.com Attn: Revdex.com Dispute Resolution Department 8100 N. University Street Peoria, IL 61615 Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to...
your correspondence dated April 24, 2018. While we cannot share specific details in this public response, our underwriting department contacted the complainant on April 19, 2018 and fully explained the financial responsibilities related to her policy. While we understand the customer’s concerns, it is in the collective best interest of our customer base to maintain our position regarding this matter. Sincerely, Underwriting department State Farm Insurance Companies
I am rejecting this response because:
s just so they can eke another dollar out of an honest mistake that was made by Kara Applekamp's team.
First of all, I have not received anything in writing regarding this so I have no idea what they are talking about, unless they're talking about the 22 dollar check which came alone in an envelope. I don't count that. Particularly considering that I spoke with Kara Applekamp's agency and they barely understood why I was being charged this extra money. The only reason we figured it out is because of the math, the corporate offices basically only told her it was happening "because." So no. I have not been contacted in writing. The "resolution" was not satisfactory, it was a 22 dollar check I needed so as not to starve from my budget being thrown out of whack by 120ish dollars with no warning. I even told them that it was not the end but I needed it while I worked out the next step in this very wrong situation. To be clear: I have no problem with Kara Applekamp's agency. I'm REAL upset with State Farm corporate for treating me AND THEIR OWN AGENTS like i
March 15, 2018Revdex.com8100 N UniversityPeoria, IL 61615Re: Revdex.com Case Number: [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated March 5, 2018. While wecannot share specific details in this public response, our Claim Leadership contacted...
thecomplainant on March 12, 2018, to address her concerns, and we will continue to work with thecomplainant to reach a satisfactory.Sincerely,State Farm ClaimsD2 PIP/MPC518-884-6204State Farm Mutual Automobile Insurance Company
January 22, 2018 Revdex.com Dispute Resolution Department 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 12, 2018. While we cannot share specific details in this public...
response, our underwriting department contacted the complainant by mail on January 19, 2018, to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, Underwriting Department State Farm Insurance Companies
Initial Business Response /* (1000, 5, 2016/07/21) */
Good morning, please find our response for File XXXXXXXX. The concerns have been addressed by our Marketing team.
Thanks!
Initial Consumer Rebuttal /* (3000, 7, 2016/07/25) */
(The consumer indicated he/she DID NOT accept the response...
from the business.)
This response is fine as it only addresses my concern; however, what about any other individual or household that wishes to not receive unsolicited advertising from this organization? How is this being addressed?
This should be a PUBLIC response, not a private one.
Final Consumer Response /* (2000, 8, 2016/07/25) */
December 29, 2017 Revdex.com Dispute Resolution Department 8100 N. University St. Peoria, IL 61615 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 20, 2017. While we cannot share specific details in...
this public response, an underwriter contacted the customer on December 12, 2017, to address his concerns. Additionally, a letter was mailed to the customer on December 14, 2017 to further explain our position. We are mailing another letter to the insured today advising him our position remains the same. We believe a satisfactory explanation has been provided to the insured. Sincerely, Underwriting Department State Farm Insurance Companies
Initial Business Response /* (1000, 6, 2016/09/26) */
Providing Insurance and Financial Services Home Office, Bloomington, IL
September 20, 2016
Revdex.com
[redacted]...
[redacted]
[redacted] XXXXX
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated September 20, 2016. While
we cannot share specific details in this public response, our agent contacted the complainant on
September 20, 2016, to address the concerns, and we have reached a satisfactory resolution.
Sincerely,
Auto Underwriting
State Farm Insurance Companies