Initial Business Response /* (1000, 5, 2015/09/29) */
September 29,
Revdex.com
Harrison
Peoria, IL XXXXX
Re: Revdex.com Case Number ***
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated September 23, While we
cannot share specific details in this public response, our underwriting department attempted to contact the customer on September 25, 2015, September 28, and September 29, to address her concerns, and we will continue to work with the customer to reach a satisfactory conclusion
Sincerely,
Fire Operations
State Farm Insurance Companies
Initial Consumer Rebuttal /* (3000, 7, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The complaint has not been addressedI have received nothing from State Farm Insurance Co.Also I filed the complaint on the 24th, they have claimed to call me but I have not received * callBest time to reach me is from 8am to 1pm wkdaysIt is 10/7/and I have not received * letter, email, or text from this coI am waiting to hear from them.I too want this worked out
Final Business Response /* (4000, 9, 2015/10/19) */
October 19,
Revdex.com
Harrison
Peoria, IL
Re: Revdex.com Case Number: XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated October 7, While we
cannot share specific details in this public response, our underwriting department contacted the
customer on October 16, 2015, to address her concerns, and we have reached a satisfactory
resolution
Sincerely,
Fire Operations
State Farm Insurance Companies
To Whom It May Concern: Thank you for notifying State Farm regarding Ms***’s concernsAs the Revdex.com is a third party, State Farm Life Insurance Company is unable to respond directly to your inquiry due to privacy and confidentiality rights that are present with life insurance
productsPlease be assured we have responded directly to Ms*** She is welcome to share our response with you if she so desiresSincerely, State Farm
RE: Revdex.com Case Number: To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated November 2, State Farm has responded to concerns presented by Alberto Chavez on September 22, via phone and our position is firmWe will review and consider any new information if presentedSincerely, Executive Customer Service State Farm Insurance Companies
October 4,
Dispute Resolution Department
Case Manager/Dispute Resolution
Revdex.com Complaint Department
RE:
Complaint Case # ***
Consumer: J*** ***
Case Opened: 2016-09-
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated
September 08,
While we cannot share specific details in this public response, our auto operations division contacted the complainant to address her concerns
Sincerely,
Auto Operations
State Farm Insurance Companies
(Response *** ***pdf)
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 24, While we cannot share specific details in this public response, our claim department contacted the complainant on August 25, 2017, to address her concerns, and we have left a message on the
voice mail of the complainant to address her concernsSincerely, Mike Myers Claims Section Manager State Farm Mutual Automobile Insurance Company
February 1, Revdex.com Harrison Peoria, IL Re: Name of Complainant ** *** Case # *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 1/24/While we cannot share specific details in this public response, a member of
our Agency Department contacted the complainant on 2/1/2018, to address his concernsThe complainant has been added to the “Do Not Solicit” databaseSincerely, Agency/Sales Administration Shared ServicesState Farm Insurance Companies
September 19, Revdex.com *** * *** ***
*** ** *** RE: Revdex.com Case Number #*** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 15, While we cannot share specific details in this public response,
our underwriting department contacted the customer on September 19, 2017, to address her concerns, and we have reached a satisfactory resolutionSincerely, Personal Lines Fire Underwriting State Farm Insurance Companies
February 12, Revdex.com N University Peoria, IL Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 6, While we cannot share specific details in this public response, our underwriting
department contacted the complainant on February 7, to address his concerns and we have reached a satisfactory resolutionSincerely, Auto Underwriting Services 972-497-State Farm Insurance
May 31, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 23, While we cannot share specific details in this public response, our SFPP department contacted the complainant on May 30, & May 31, 2017, to address his concerns, and we have reached a satisfactory resolution Sincerely, State Farm Payment Plan SFPP department State Farm Insurance Companies
September 22, Revdex.com *** ** ***
*** ** *** Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 12, While we cannot share specific details in this public response, our
Claim Department contacted the complainant on September 22, to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, Complex Property Leadership *** Extension ***
September 27, Revdex.com Harrison Peoria, IL Michael Conners Case # To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 9/20/While we cannot share specific details in this public response, a member of our Agency
Department contacted the complainant on 9/26/to address his concerns, and we have reached a satisfactory resolutionSincerely, Agency Sales Administration State Farm Insurance Companies
I am rejecting this response because:I have received no correspondence on regards ad why they neglected to cancel my coverage as requested or when they are going to refund my payments
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 8/21/While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on 8/25/2017, to address her concernsUnfortunately, the member of Agency
has yet to hear back from MsStoddard but the delay could be due to the recent Hurricane Harvey in the areaSincerely, Agency/Sales Administration Shared Services State Farm Insurance Companies
November 21, 2017Revdex.comHarrisonPeoria, IL 61602 Re: Revdex.com Case Number ***To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated November 9, While we cannot share specific details in this public response, our Underwriting
Department contacted the customer on November 16, to address his concerns, and we have reached a satisfactory resolution.Sincerely,*** *** CPCU, CLU, FLMIUnderwriting Team ManagerState Farm Mutual Automobile Insurance Company
September 10, Revdex.com Harrison Peoria, IL Re: Neal Sanghavi To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 6, While we cannot share specific details in this public response, a member of our Agency
Department contacted the complainant on September 11, 2017, to address his concerns, and we have reached a satisfactory resolutionSincerely, Agency/Sales Administration Shared Services State Farm Insurance Companies
Initial Business Response /* (1000, 5, 2016/09/06) */
Contact Name and Title: *** *** owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@statefarm.com
Good morningThe complainant is * valued customer who did in fact transfer regardless of * balance owedShe clearly
misunderstood how far behind she was in making payments to her account
The issue originated when our company attempted to make a customer pre-authorized debit to her account for services renderedThe debit failed/rejected due to either a billing account (her bank or to source to debit) or insufficient fundsHer payments fell behind from that point on
I would be more than happy to personally go over this with herThank you
Initial Consumer Rebuttal /* (3000, 7, 2016/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The bill issued to me was dated for AFTER I spoke with them about transferring and made sure I didn't owe them money and the bill does not say that it is from a past due balance in fact all it says is that I owe installments of $Also I am on a monthly plan so if I didn't pay one month then I wasn't coveredThe month of August which you claim is one of the months I owe you for I specifically told your company to NOT take anymore money from my account and to STOP automatic payments so you were illegally attempting to take my money anyway
I am rejecting this response because:I did not hear anything from state farm on August I have no idea what satisfactory resolution they are talking about being reached?
I am rejecting this response because:
This agency lacks responsiveness and doesn't know how to treat their clients wellThey lied straight to my face and they don't want to take responsibilityThey left an outstanding balance on my account when I don't owe them anythingState Farm doesn't know anything about customer serviceI call and they always transfer me to the fools that couldn't do their job in the first place
I am rejecting this response because:
I was never contacted by State Farm or J** *** Insurance on Decas statedPlease have them contact me to resolve my issue.Thank you,*** ***
Initial Business Response /* (1000, 5, 2015/09/29) */
September 29,
Revdex.com
Harrison
Peoria, IL XXXXX
Re: Revdex.com Case Number ***
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated September 23, While we
cannot share specific details in this public response, our underwriting department attempted to contact the customer on September 25, 2015, September 28, and September 29, to address her concerns, and we will continue to work with the customer to reach a satisfactory conclusion
Sincerely,
Fire Operations
State Farm Insurance Companies
Initial Consumer Rebuttal /* (3000, 7, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The complaint has not been addressedI have received nothing from State Farm Insurance Co.Also I filed the complaint on the 24th, they have claimed to call me but I have not received * callBest time to reach me is from 8am to 1pm wkdaysIt is 10/7/and I have not received * letter, email, or text from this coI am waiting to hear from them.I too want this worked out
Final Business Response /* (4000, 9, 2015/10/19) */
October 19,
Revdex.com
Harrison
Peoria, IL
Re: Revdex.com Case Number: XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated October 7, While we
cannot share specific details in this public response, our underwriting department contacted the
customer on October 16, 2015, to address her concerns, and we have reached a satisfactory
resolution
Sincerely,
Fire Operations
State Farm Insurance Companies
To Whom It May Concern: Thank you for notifying State Farm regarding Ms***’s concernsAs the Revdex.com is a third party, State Farm Life Insurance Company is unable to respond directly to your inquiry due to privacy and confidentiality rights that are present with life insurance
productsPlease be assured we have responded directly to Ms*** She is welcome to share our response with you if she so desiresSincerely, State Farm
RE: Revdex.com Case Number: To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated November 2, State Farm has responded to concerns presented by Alberto Chavez on September 22, via phone and our position is firmWe will review and consider any new information if presentedSincerely, Executive Customer Service State Farm Insurance Companies
October 4,
Dispute Resolution Department
Case Manager/Dispute Resolution
Revdex.com Complaint Department
RE:
Complaint Case # ***
Consumer: J*** ***
Case Opened: 2016-09-
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated
September 08,
While we cannot share specific details in this public response, our auto operations division contacted the complainant to address her concerns
Sincerely,
Auto Operations
State Farm Insurance Companies
(Response *** ***pdf)
State Farm Response
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 24, While we cannot share specific details in this public response, our claim department contacted the complainant on August 25, 2017, to address her concerns, and we have left a message on the
voice mail of the complainant to address her concernsSincerely, Mike Myers Claims Section Manager State Farm Mutual Automobile Insurance Company
February 1, Revdex.com Harrison Peoria, IL Re: Name of Complainant ** *** Case # *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 1/24/While we cannot share specific details in this public response, a member of
our Agency Department contacted the complainant on 2/1/2018, to address his concernsThe complainant has been added to the “Do Not Solicit” databaseSincerely, Agency/Sales Administration Shared ServicesState Farm Insurance Companies
September 19, Revdex.com *** * *** ***
*** ** *** RE: Revdex.com Case Number #*** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 15, While we cannot share specific details in this public response,
our underwriting department contacted the customer on September 19, 2017, to address her concerns, and we have reached a satisfactory resolutionSincerely, Personal Lines Fire Underwriting State Farm Insurance Companies
February 12, Revdex.com N University Peoria, IL Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 6, While we cannot share specific details in this public response, our underwriting
department contacted the complainant on February 7, to address his concerns and we have reached a satisfactory resolutionSincerely, Auto Underwriting Services 972-497-State Farm Insurance
May 31, Revdex.com Harrison Peoria, IL Re: Revdex.com Case Number To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 23, While we cannot share specific details in this public response, our SFPP department contacted the complainant on May 30, & May 31, 2017, to address his concerns, and we have reached a satisfactory resolution Sincerely, State Farm Payment Plan SFPP department State Farm Insurance Companies
September 22, Revdex.com *** ** ***
*** ** *** Re: Revdex.com Case Number *** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 12, While we cannot share specific details in this public response, our
Claim Department contacted the complainant on September 22, to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolutionSincerely, Complex Property Leadership *** Extension ***
September 27, Revdex.com Harrison Peoria, IL Michael Conners Case # To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 9/20/While we cannot share specific details in this public response, a member of our Agency
Department contacted the complainant on 9/26/to address his concerns, and we have reached a satisfactory resolutionSincerely, Agency Sales Administration State Farm Insurance Companies
I am rejecting this response because:I have received no correspondence on regards ad why they neglected to cancel my coverage as requested or when they are going to refund my payments
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 8/21/While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on 8/25/2017, to address her concernsUnfortunately, the member of Agency
has yet to hear back from MsStoddard but the delay could be due to the recent Hurricane Harvey in the areaSincerely, Agency/Sales Administration Shared Services State Farm Insurance Companies
November 21, 2017Revdex.comHarrisonPeoria, IL 61602 Re: Revdex.com Case Number ***To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated November 9, While we cannot share specific details in this public response, our Underwriting
Department contacted the customer on November 16, to address his concerns, and we have reached a satisfactory resolution.Sincerely,*** *** CPCU, CLU, FLMIUnderwriting Team ManagerState Farm Mutual Automobile Insurance Company
September 10, Revdex.com Harrison Peoria, IL Re: Neal Sanghavi To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 6, While we cannot share specific details in this public response, a member of our Agency
Department contacted the complainant on September 11, 2017, to address his concerns, and we have reached a satisfactory resolutionSincerely, Agency/Sales Administration Shared Services State Farm Insurance Companies
Initial Business Response /* (1000, 5, 2016/09/06) */
Contact Name and Title: *** *** owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@statefarm.com
Good morningThe complainant is * valued customer who did in fact transfer regardless of * balance owedShe clearly
misunderstood how far behind she was in making payments to her account
The issue originated when our company attempted to make a customer pre-authorized debit to her account for services renderedThe debit failed/rejected due to either a billing account (her bank or to source to debit) or insufficient fundsHer payments fell behind from that point on
I would be more than happy to personally go over this with herThank you
Initial Consumer Rebuttal /* (3000, 7, 2016/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The bill issued to me was dated for AFTER I spoke with them about transferring and made sure I didn't owe them money and the bill does not say that it is from a past due balance in fact all it says is that I owe installments of $Also I am on a monthly plan so if I didn't pay one month then I wasn't coveredThe month of August which you claim is one of the months I owe you for I specifically told your company to NOT take anymore money from my account and to STOP automatic payments so you were illegally attempting to take my money anyway
I am rejecting this response because:I did not hear anything from state farm on August I have no idea what satisfactory resolution they are talking about being reached?
I am rejecting this response because:
This agency lacks responsiveness and doesn't know how to treat their clients wellThey lied straight to my face and they don't want to take responsibilityThey left an outstanding balance on my account when I don't owe them anythingState Farm doesn't know anything about customer serviceI call and they always transfer me to the fools that couldn't do their job in the first place
I am rejecting this response because:
I was never contacted by State Farm or J** *** Insurance on Decas statedPlease have them contact me to resolve my issue.Thank you,*** ***