Noonday Collection

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am writing to inform the Revdex.com of an update regarding the above referenced complaintToday, February 23rd, I received an email from [redacted] at the Noonday customer support team stating that the ambassador who sold me the damaged product is willing to refund the money I accepted the offer of a refund I will notify the Revdex.com once I have received said refund Regards, [redacted]

We are sorry that we could not resolve the issue with JenniferEmily did her best to explain the return/exchange policy, but unfortunately it did not line up with [redacted] request I have outlined the transactions below.The customer originally placed an order on Feb 14, She was unhappy with the bag she purchased and asked for an exchange to buy a different bagShe was within policy so we issued a gift card so she could apply that to her new orderThe customer did not ask for a refund at this time which would have been available to herOn April 11, she placed a new order with the gift card as payment On May 2, she contacted us to say she was unhappy with that bag too and requested a returnAs is common practice and as stated in our return policy we issued the refund back to the original payment type of the order for that itemThe entire order was paid for with a gift cardOur return policy states: If you return an unworn item in new condition within days of the original shipment date, you can choose to receive either a refund via your original payment method, or a Noonday Collection credit for theoriginal price paid plus $to cover the cost of shipping your next Noonday purchaseOriginal shipping charges on returned items are non-refundable

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am writing to inform the Revdex.com of an update regarding the above referenced complaint. Today, February 23rd, I received an...

email from [redacted] at the Noonday customer support team stating that the ambassador who sold me the damaged product is willing to refund the money.  I accepted the offer of a refund.  I will notify the Revdex.com once I have received said refund.
Regards,
[redacted]

We are sorry that we could not resolve the issue with Jennifer. Emily did her best to explain the return/exchange policy, but unfortunately it did not line up with [redacted] request.  I have outlined the transactions below.The customer originally placed an order on Feb 14, 2016. She was unhappy...

with the bag she purchased and asked for an exchange to buy a different bag. She was within policy so we issued a gift card so she could apply that to her new order. The customer did not ask for a refund at this time which would have been available to her. On April 11, 2016 she placed a new order with the gift card as payment.  On May 2, 2016 she contacted us to say she was unhappy with that bag too and requested a return. As is common practice and as stated in our return policy we issued the refund back to the original payment type of the order for that item. The entire order was paid for with a gift card. Our return policy states: If you return an unworn item in new condition within 30 days of the original shipment date, you can choose to receive either a refund via your original payment method, or a Noonday Collection credit for theoriginal price paid plus $6 to cover the cost of shipping your next Noonday purchase. Original shipping charges on returned items are non-refundable.