Nomad Internet

I recently came across an article on Revdex regarding Nomad Internet, and I must say, it left a positive impression on me. The author was very thorough in describing their experience with Nomad Internet's services and was able to provide specific details that helped me understand what to expect if I were to become a customer. It was clear that the author had a positive experience with the company, as they mentioned the fast internet speeds and reliable connection that they were able to enjoy. As someone who values fast and reliable internet, I found this information to be very helpful. Overall, this article gave me confidence in Nomad Internet's ability to provide quality internet services, and I would definitely consider them as a provider in the future.

***Fraud alert*** If I could give them a zero, I would. They literally lied to me to run out the clock and keep my money. I specifically asked if this was like other e-sim services I have heard about where the router chooses the best carrier signal for the area where you are at. I am a full-time RVer and one carrier doesn't work for me. I was told it was and it isn't. They pre-configure the router to work with only once cell carrier based on the address where you have it shipped to. If you are a Nomad and internet is important to you, despite the company name, this is not the solution for you. Go with a company that offers an e-sim solution.

Do NOT make any plans to use this company for your rural wireless internet needs any time soon. Their staff is shipping damaged, used units with NO protective packing material. The units do not provide a usable internet connection to the wireless provider. Nomad Internet then will only communicate via "tech support" emails once per day asking you to do troubleshooting steps on an obviously damaged unit. If you try to call them, they use Covid-19 protocols as a reason why no one is there to answer your questions and then the system hangs up on you. This appears to be a very fly-by-night operation with little care for the customer after the sale. See attached photos for what & how you can expect to receive your device, as well as the level of internet speeds you can expect. I tried to give ZERO stars, but the system required at least one.

I am using my own equipment and only received their SIM card. The service works ok, as long as you have a good AT&T signal. It never seems to be very fast. Not as fast as Verizon, for example. But, it does work with a good signal. Then, after a few months, they email me to say that they are increasing the subscription charge, saying "[a]s a result of working with a larger network partner, the need for a new partnership such as this has brought on additional costs." If you look around, you can find a lot of reviews that say they experienced similar rate hikes after a few months. So, I don't know if anyone should believe that using a new larger partner actually increased their costs, or if it is just standard practice to increase the rates after a few months... Anyway, I immediately requested cancellation of my service. They asked me to return the SIM card, which I found surprising. After all, the postage costs more than the sim card is worth. Anyway, I returned it and have confirmation that they received it before the next billing cycle. They charged my card anyway and are now giving me the run around promising a refund in three weeks... So much for cancel anytime... We'll see if they actually stop billing me and/or refund these fraudulent charges or whether I have to take it up with my credit card company and the BBB...

Just received the sim card today to begin service. So far, very satisfied. My location I am receiving a 45 ms ping, 35-50mpbs download with an 8-10 Mbps upload. Customer service has been great. Even with instant messaging and not person to person. They have able to answer and assist me with any questions.

Nomad internet is wonderful! I stumbled across their name when doing a Google search for services, and I have not been disappointed. I never thought I could have such reliable internet living in the woods, in the middle of nowhere! Emily in customer service is an angel, helping me get the router and plan that worked best for me. She made me feel like I was family. I recommend Nomad highly

I selected Nomad because of advertising I saw on Facebook. Before ordering, I read multiple reviews. The most common theme I saw in the reviews was "great customer service." I've had my service for three weeks now, and I echo everything I've read about great customer service.
As with some other reviewers, I had some initial glitches getting the equipment set up and running properly. Whenever I requested assistance, I received a reply within a short period of time. Even over a weekend, the response time was never longer than a couple of hours.
Where I live, we paid a premium for several years to get DSL with "high speed," which was never more than 2-4 mbps. Our location does not have access to cable internet or fiber internet. With Nomad, I am routinely getting speeds now between 50-80 mbps. When I use an ethernet connection to the modem, I'm getting well above 100 mbps.
I highly recommend the service. I further recommend you consider getting the Nighthawk router where that is an option. The difference in performance is well worth the price.

I live way out in the country and for 13 years suffered with only choice for internet was satellite and it was terrible so I cancelled that and bought unlimited plans for my IPads and cells. It was tolerable. Then a few weeks ago I discovered companies like Nomad, after lots of research I decided to try Nomad. Now at first they sent the wrong router as I put up an outside antenna to try and get the best signal. Then I reordered and once again got the wrong one. Finally Ross stepped in and quickly resolved the issue. My speeds with the first one were averaging about 4 MBPS down and 1 MBPS up. We are about 6 miles from the ATT tower. Then I hooked up the router that could hook up to my outside antenna to. The speeds were at 7 MBPS down and 2 up. I went outside and turned my antenna to line up with the ATT tower and WOW. my speeds jumped and I would say I am averaging 15 MBPS down and 8 up. I have seen it as height as over 20 down and 15 up. Very impressed, I have been streaming movies and have had no buffering at all in SD quality. Thank you Nomad, The only thing I would say now is I wished that were able to allow phone calls instead of chat only, but hopefully they will get this resolved as we all get past this pandemic. I would absolutely recommend their service if you are in the boon docks like me and dump the satellite. One more thing, the service is not cheap, but after seeing the quality I have changed my *** tv plan to a lower one saving $30, changed my iPad and cell services to a lower data plan saving another $50, so I am basically only paying $49 for the Nomad service after what I am saving on the others. Very happy customer here.

I must say that for being a new customer with them, I'm already greatly impressed with their level of customer service! Although we were off to a rough start at first, it was just a small technical issue on our end to get our router to accept the new SIM card. The staff is very helpful through chat and it's that level of customer service that I really appreciate!

Really great customer service and product... highly recommended. Representative Mike T was very friendly and helpful.

I have received excellent customer service.
I changed up my order three times but got the help that I needed.
The product works as advertised.
I can stream video and surf the net at the same time with no problem.
I live full time in and RV.
I am currently in the high country of Colorado.
Cell towers are spread thin as the air up here.
Nomad Internet has solved that issue.

I’ve used Nomad for about a month now and it’s been wonderful! Setup was easy, and coupled with the Netgear Nighthawk mobile hotspot, which is very powerful, I get great service. I’m only a couple of miles away from a cell tower, but I get consistently between 50-100mbps down and between 15-30 up and 20-30ms ping. When I chat with Nomad I always get a human in the other end. Reading some of the negative reviews on here, I believe the trouble they are experiencing is with poor or fluctuating connectivity in their area. Because these packages use the existing cell networks for the major carriers, if you don’t have great service or are operating during peak hours, you will see variable speeds. Even at the lowest mine is so much better than *** or *** in my area. Check you cell network speeds in your area to get the best results. Couldn’t be happier!

I have an update on a review I made about this company. At first I was extremely upset due to the lack of communication on their end and also how nothing ever seemed to be resolved. This morning or yesterday evening I got an email from the CEO himself to talk to me about the issues I have been going through. He has taken the time to really listen to me and is rectifying the situation to truly make me feel valued. I'm retracting my previous review and thanking him for being patient with me and taking the time to really help me out.

Excellent customer service through Chat experience. As a new customer I have found them very helpful and patient.

Got throttled and they claim in their advertising that you won’t!! Never offered to help just claimed all is well on their end and suggested that I just cancel! Slow customer no service response.. Buyer BEWARE!!
Nomad didn’t offer hardware just a SIM chip that was installed in a certified Nighthawk m1 .. and yes I was throttled twice! I have since returned their ATT branded SIM and have ended the overpriced falsely promised service performance SCAM of a company .. no offers to provide technical assistance just an automatic “ just cancel “ from their CEO — this is not an ethical business

I can't tell if this company is deliberately fraudulent or just very incompetent. In the 10 days that I've been dealing with them so far I've received 1 router that I didn't order, and 3 separate invoices and charges on my credit card. When I emailed them - because they don't answer the phone - about the additional charges I got a snarky email reply about how it was required for a replacement router, which doesn't even make sense... then ANOTHER invoice a few days later! - So far, they're done nothing but invoice me ($390 so far) and waste my time.
DO NOT give them your credit card info.
Also, just an observation; all the 5 star reviews on here look pretty fake.

With internet speeds at less than 1.5 mbps, I reached out to try and find a solution. I was met with the standard replies - reset your modem, etc, blah, blah, blah. Since they were incompetent to actually troubleshoot slow speeds, I activated a SIM card with another provider and immediately was getting 45-60mbps downloads without making any changes to my Mofi. So the issue was with Nomad.
I then asked them to cancel my service. They told me that they would when I returned my equipment. I did not have any of their equipment. I bought my Mofi router directly from Mofi. I then told them three more times to cancel my service and they ignored my inquiries. Today they charged my card!!
Since they charged my card even after I told them four times to cancel my account, I thought I would try to find a phone number for their business. The physical address they have listed on their website goes to the Shipping and Mailbox Emporium. They have what amounts to a PO Box and no physical location for their business. I did find a phone number on their Google Business page that plays a pre-recorded message telling you to refer to their website and then hangs up.
No phone number. No physical location. Buy from these scammers at your own peril!

I have been with Nomad for almost 30 days now and they sure beat the competition! Yes, I pay more than I would with ***, ***, etc but *** kept charging overage fees and the other guys kinda went out of business or something. I get unlimited service and all I did was put a new SIM in my existing LTE router! One small config change to the APN and BOOM! Speeds are dependent on tower utilization and I can see speeds from 15mbps all the way up to 65+mbps!!!! We live in the country and the only other options are dial-up or DSL @ 3mbps (we usually only got 1/2 that speed).
I was burned by another company and their non-existent customer service, so I asked a lot of questions in Nomad's chat before signing up. I got a fast response, could see at the end of the day when status changed from available to out for the day, and all my questions were answered quickly and completely. I'm sharing the web page with friends and neighbors, these guys are wonderful!

We have zero broadband and even Viasat won’t serve our address. I WFH and meet on Teams all day long. Today I had a 7 hour Teams meeting with zero issues, even with a thunderstorm. Nomad has been very receptive and helpful with any issues and things are working great. So thankful for this service!!’

Cost a lot for the service that you get I have had it for a month one of the routers that they sent did not work at all so I have paid almost 1000 dollars to these people for only email support. They are also using covid as an excuse not to answer the phone.