Complaint: [redacted]
I am rejecting this response because:
It appears that Mr. [redacted]and I have a different view of this situation. I do not accept his view or his explanation.After installing my newkitchen cabinets Mr. [redacted] offered to install two pull-outs trays under mysink for me. I asked what his chargewould be and he said there would be no charge - I gladly accepted his offer. The “numerous” trips foradjustments made by Mr. [redacted] amounted to one, which he incorporated into thetrip to install a broken drawer glide. Duringthat visit I pointed out that a few of the cabinet doors and one drawer werenot aligned properly and there was also was one drawer that only pulled outhalf way. He quickly made adjustmentsfor the alignments and remarked (jokingly-I thought) that I had hit my quota ofadjustments. He mentioned to me at thetime that new cabinets will shift slightly for the first month or two and it wassimply a matter of adjustment. Hechecked the drawer that did not pull out fully and advised me that he wouldorder another set of glides, he suggested that I not try to force drawer toopen fully. He requested that I be patientand wait until he received his next order from the manufacturer which could besix to eight weeks, I agreed. When Inoticed the alignment of other doors and drawers had shifted I was not concernedand assumed that they would be adjusted when the new drawer glide was receivedand installed.Another example of our differentviews is that in sending “his” granite fabricator back for repairs was goingabove and beyond. On Mr. [redacted] tripto handle the alignments I pointed out a few issues I had with the countertop,he stated he would contact the fabricator and set up an appointment for him toreturn and make the repairs. Afterwaiting over a month, I left four phone messages requesting a status update onthe countertop repair. I finallyreceived a phone call directly from the fabricator and he gladly made anappointment to come and repair the chip and several scratches that were done duringinstallation. When he asked why I hadn’tcontacted him sooner I explained that I did not have his contact informationand I had left several messages for Mr. [redacted] and had received no call backsfrom him. At our initial meeting Mr.[redacted] explained to me that the job would be guaranteed for one year I tookthat to mean quality of product and well as quality of workmanship. Apparently I was wrong.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
It appears that Mr. [redacted]and I have a different view of this situation. I do not accept his view or his explanation.After installing my newkitchen cabinets Mr. [redacted] offered to install two pull-outs trays under mysink for me. I asked what his chargewould be and he said there would be no charge - I gladly accepted his offer. The “numerous” trips foradjustments made by Mr. [redacted] amounted to one, which he incorporated into thetrip to install a broken drawer glide. Duringthat visit I pointed out that a few of the cabinet doors and one drawer werenot aligned properly and there was also was one drawer that only pulled outhalf way. He quickly made adjustmentsfor the alignments and remarked (jokingly-I thought) that I had hit my quota ofadjustments. He mentioned to me at thetime that new cabinets will shift slightly for the first month or two and it wassimply a matter of adjustment. Hechecked the drawer that did not pull out fully and advised me that he wouldorder another set of glides, he suggested that I not try to force drawer toopen fully. He requested that I be patientand wait until he received his next order from the manufacturer which could besix to eight weeks, I agreed. When Inoticed the alignment of other doors and drawers had shifted I was not concernedand assumed that they would be adjusted when the new drawer glide was receivedand installed.Another example of our differentviews is that in sending “his” granite fabricator back for repairs was goingabove and beyond. On Mr. [redacted] tripto handle the alignments I pointed out a few issues I had with the countertop,he stated he would contact the fabricator and set up an appointment for him toreturn and make the repairs. Afterwaiting over a month, I left four phone messages requesting a status update onthe countertop repair. I finallyreceived a phone call directly from the fabricator and he gladly made anappointment to come and repair the chip and several scratches that were done duringinstallation. When he asked why I hadn’tcontacted him sooner I explained that I did not have his contact informationand I had left several messages for Mr. [redacted] and had received no call backsfrom him. At our initial meeting Mr.[redacted] explained to me that the job would be guaranteed for one year I tookthat to mean quality of product and well as quality of workmanship. Apparently I was wrong.
Regards,
[redacted]