Nissan of New Braunfels

We have cancelled the warranty that Mrs. [redacted] purchased in the amount $1299.00. The full amount has been refunded and was applied to her loan on October 4, 2017. [redacted] our finance director has left messages for Mrs. [redacted] to contact us in reference to 10% penalty she is...

requesting. The initial cancellation received was not submitted by our finance director at the time. When our new finance director [redacted] was made aware of the delay of Mrs. [redacted]'s cancellation request it was handled promptly and the full amount with no penalty to Mrs. [redacted] was refunded and applied to her loan. If you have any further questions please contact me at 210-277-5000.Sincerely [redacted]Owner Loyalty ManagerNissan of New Braunfels