Nissan Motor Acceptance Corporation

I apologize for the frustration and I would like to help youI can't find [redacted] in our computer system, it would help to have the Repair Order Number or even the type of car to help me find the information.Could it be that the repair was done with a different first name and same last name? Any additional information will help me find the correct Repair Order and then I can help from there.Thank you,Luke M [redacted] , ownerMaaco

I am not sure the attachment will open correctlyI may need to fax it in to you Tiffany Helms dropped the Mustang off at Maaco Collision Repair in Greenville on August 8th, The bumpers and body kit were supplied by customerAs we tried to understand how to mount the supplied parts, we decided it was not something we could do sccuessfullyNo mounting hardware was supplied with the body kit, nor were there any mounting holes in the kitWe are not comfortable with fabricating parts for mounting parts to a vehicle for safety and cosmetic reasonsIn an effort not to create a bad or worse situation with [redacted] ***, we decided it was best to advise her to take to the body kit to a company that installs aftermarket body kits to insure it was done correctly and securelyThe rear bumper came to us with repairs previously done to it, that was another deciding factorMaaco in not way performed any repairs to the rear bumperWhen the Mustang came to Maaco, the gentleman that dropped off the car put the rear bumper in the MustangUpon removing the rear bumper from the vehicle, it was not straight With regard to the emblems, we always have the emblems restored immediately in an effort to keep the repair process moving forwardThe emblems were completed and the charge was $120, as was stated on the repair order Certainly, Maaco does not want frustrated customers and we are willing to accommodate the customer in any way that is reasonableUnfortunately, we can not install the supplied body kit as it is not a factory set and will not mount according to the factory recommended procedures Please let me know what I can do to help the situation for [redacted] *** Thank you, [redacted] , owner Maaco of Greenville

*** *** and I have spoken on the phone and we looked at his vehicle togetherIt was decided that Maaco will repaint his car at no charge to him and he is scheduled to drop off his car in a couple of weeksHe is happy with the resolution and has be a pleasure to work withThank you for your help with this, Luke

I apologize for the frustration and I would like to help youI can't find *** *** in our computer system, it would help to have the Repair Order Number or even the type of car to help me find the information.Could it be that the repair was done with a different first name and same last name?
Any additional information will help me find the correct Repair Order and then I can help from there.Thank you,Luke M***, ownerMaaco

I am not sure the attachment will open correctly. I may need to fax it in to you.
Tiffany Helms dropped the 1999 Mustang off at Maaco Collision Repair in Greenville on August 8th, 2015. The bumpers and body kit were supplied by customer. As we tried to understand how to mount the supplied...

parts, we decided it was not something we could do sccuessfully. No mounting hardware was supplied with the body kit, nor were there any mounting holes in the kit. We are not comfortable with fabricating parts for mounting parts to a vehicle for safety and cosmetic reasons. In an effort not to create a bad or worse situation with [redacted], we decided it was best to advise her to take to the body kit to a company that installs aftermarket body kits to insure it was done correctly and securely. The rear bumper came to us with repairs previously done to it, that was another deciding factor. Maaco in not way performed any repairs to the rear bumper. When the Mustang came to Maaco, the gentleman that dropped off the car put the rear bumper in the Mustang. Upon removing the rear bumper from the vehicle, it was not straight.  With regard to the emblems, we always have the emblems restored immediately in an effort to keep the repair process moving forward. The emblems were completed and the charge was $120, as was stated on the repair order.
Certainly, Maaco does not want frustrated customers and we are willing to accommodate the customer in any way that is reasonable. Unfortunately, we can not install the supplied body kit as it is not a factory set and will not mount according to  the factory recommended procedures.
Please let me know what I can do to help the situation for [redacted].
Thank you,
[redacted], owner
Maaco of Greenville