Nikz At The Top

We spoke with [redacted] regarding the ongoing issues she has been having. Our operations management team is aware of the issues and will ensure they are fixed going forward. We are giving a $66 credit due to the issues she has had. She stated she will give us one more chance to correct this.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Yard waste service has been reinstated as requested.  Customer may sit yw out on Monday, 7/13.  The route supervisor will be asked to monitor service to be sure everything is back on track.

Our sales rep contacted the customer and  negotiated an acceptable lock credit and lowered the customers rate to $115.00 but customer did not want to sign a new contract because they may be going out of business. Lowered rate as a courtesy for the customer because she said that business is...

slow.

customer cancelled services effective 10/31/17.  We issued credit back for November & December that was billed - customer still owed Removal Fee, on the invoices sent to customer, as well as the Late Fees.  When these balances were not paid, the account proceeded on to our collection...

agency.  We have sent reminder phone calls, as well as reminder letters to the customer advising of these actions.  I do see customer called in and spoke to a Customer Service Rep, who did issue some credit for the customer.  Due to the bad experiences described above, we have removed this customer from the collection agency today.

No call was ever received in December, no messages were ever left by anybody.

2-17-2016 Not...

accepting Republic Services Rationale for not removing the 6 bags of leaves and not refunding me monetarily for the unfinished work of the removal of bags. I, Rodney M[redacted] will not honor the irrational reason that Republic Services gave as it relates to refunding my 91.00 for services not rendered. I complained for the past 3 weeks about my 6 bags of leaves not being picked up by an incompetent employee over a 2 week period and there was nothing done to rectify the problem. Republic services tried to get more money from me rather than remove the maximum 3 bags of leaves X 2 week equaling 6 bags and to this date, they have still not removed these bags of leaves. They need to compensate me by refunding me $5.00 per bag times 6 totaling an additional $30, that they did not pick up as I have documented. The bags of leaves are still on the grassy strip outside of my house as proof they refused to remove the six bags of leaves. I will continue to expose Republic Services and its subsidiary garbage companies via social media and via the news media to cause a greater financial impact that the 6 bags of leaves they refused to remove from my lawn.   Rodney M[redacted]

Multiple accounts had been established with this address.  As a result, it created considerable confusion when trying to access when the customer called in.  As of 11/17, our Operations Manager had directly communicated with Alice apologizing for the delay in servicing her account as well...

as getting her account set up.  We offered to remove the cans on 11/18 in which we specifically sent a member of our management team in hopes to further our discussion with Alice and remedy her concern.  Alice indicated that this resolution was satisfactory and indicated she was glad the matter was being resolved.  We have confirmed the account is properly closed with a zero balance.

Her account has been cleared there is no balance owed.  The bill in January must have crossed in the mail.  Lisa doesn’t owe anything and the account has been resolved. We apologize for any inconvenience that this has caused. Thank you.

trash is still in front of home and needs to be picked up at [redacted]  
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]5, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I see Republic Services did not respond to my request for Outcome/Settlement- refund.Since Sept 20th 2010:My 36 month service agreement over payment amount was  $585.95For 22 months following the service agreement period I was overcharged $2357.40 (higher than I originally thought it was)I request that Republic Services reimburse total amount I was overcharged  $2943.35.I would like a service agreement that clearly states limits of price increases no more than inflation rates (1-2%) and only increases every 12 months.I would like month to month service so not to be held to a 36 month agreement if Republic Service raises their rates more than 5% or more frequently than every 12 months.
Regards,
[redacted]

The resident trash was serviced Saturday 9/9/17 and Recycle was serviced 9/11/17. The recycle was scheduled for Double pull due to the holiday. The resident was serviced for both Recycle/ trash.

this complaint has been resolved!!!

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response. ...

If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Customer reached our office at 10:06 on 5/19 after the phones were down due to a mandatory meeting in the service center.  The customer's payment was applied to the wrong account in error by a new customer service representative.  We were able to have the money applied to the correct...

account, service interruption fees have been credited and account is in good standing at this time.  If you have any other questions, please contact me at [redacted] Brenda G[redacted]Customer Service SupervisorRepublic Services

This account has been past due since September. The account was closed as of 10/31/17 for non payment. Total amount due at this time is $280.22. We are anticipating a removal fee of $132.00 to be added to the balance as well once the container is removed. Messages have been left by Bonnie...

M[redacted] with no return call that I can tell. Please contact Bonnie at 828.695.2058 for a resolution. Thank you,

We will get with the driver on this stop. We had a new driver on this route.

Called number listed and left a voice message for Joan to return my call regarding her complaint.  Account has been back closed and I am forcing the invoice today to have final invoice for [redacted]omorrow.